Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What I enjoyed most about Starfire Direct, were thru their videos that educated me through the entire DIY process of fire pits. Very helpful. I ordered quality parts from them and they arrived extremely fast. I've got a safer fire pit because of it. Thx. R”

Helpful Report

Posted 3 years ago

“Received a call and when I asked to verify to time and date I got put on hold.”

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Posted 3 years ago

“These days for a company to deliver on their promise in advance of what was originally scheduled is truly amazing. I will recommend your company to everyone I know.”

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Posted 3 years ago

“Ez transaction”

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Posted 3 years ago

“Great product and customer service!”

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Posted 3 years ago

“Excellent Great job , fast delivery”

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Posted 3 years ago

“I had questions about small quantities for craft projects and received quick answers. I’m excited to start my new crafts with this product!”

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Posted 3 years ago

“N/a”

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Posted 3 years ago

“Beautiful addition to add color to the original clear glass. Can’t wait to light her up this evening. Thank you Starfire”

Starfire Direct 5 star review on 2nd September 2021

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Posted 3 years ago

“The product is outstanding.”

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Posted 3 years ago

“Good transaction and delivery, and we are enjoying our fire pit.”

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Posted 3 years ago

“Great customer service and fast shipping”

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Posted 3 years ago

“Delivery was significantly delayed after I was told it would be early. Communiations/follow up problems between Starfire and Prism. Form emails and responses to my requests for updates. Had to chase down white glove delivery.”

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Posted 3 years ago

“I do not have the product yet but I applaud your team for good communication between your team and your third party shipper. If all goes as planned my fire table is to arrive tomorrow!”

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Posted 3 years ago

“The customer service team at Starfire was professional and courteous. They continuously provided updates on the shipment.”

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Posted 3 years ago

“Beautiful 🤩”

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Posted 3 years ago

“Received the black glass today and have installed around my new gas logs. Looks great. I needed help estimating how much I needed and proved to be very accurate”

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Posted 3 years ago

“You have a great product always satisfied makes a beautiful addition to our fire pit. Thank you”

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Posted 3 years ago

“Fabulous service. Great, knowledgeable advice that made it easy to choose the right products for us. Thank you!”

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Posted 3 years ago

“Exceptional product selection and pricing. The customer service attention is amazing. The entire end to end customer experience superseded our expectations in every way. Thank you!”

Helpful Report

Posted 3 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews