Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, just want to say your response was timely, but the items were poorly packed, so I received am empty box. Thanks for trying”

Helpful Report

Posted 4 years ago

“Website had all the info I needed, and comparatively had more, with better images. Upon ordering quick auto-emails, tracking & shipping info were all provided.”

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Posted 4 years ago

“Starfire made the purchase easy. Initial discussion was thorough, all questions were answered immediately, everything necessary related to the product, options, and delivery was accurately and openly discussed. The delivery day was timely, accurately forecast and met. Price was very good too! Thoroughly satisfied.”

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Posted 4 years ago

“Excellent communication and speedy shipping.”

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Posted 4 years ago

“I haven't yet received samples of fire glass. I've already purchased what I need from another seller who didn't charge me $7.95 for "shipping & handling."”

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Posted 4 years ago

Ann, You ordered your samples on Thursday, 12/24. We were closed on Friday 12/25 (like most companies) in observance of the national holiday. We returned to work on Monday, 12/28 and shipped your free samples on Wednesday, 12/30. These are scheduled to arrive on Monday, January 4th. The lead time on our site clearly says that the free samples ship in 7-10 days. However, your order shipped within 6 days including the holiday and weekend. It's unfortunate that you believe our service to be awful, but it is reasonable to expect shipping delays during the holidays. We wish you well. Starfire Direct

Posted 4 years ago

“The staff was helpful and professional. The fire pit arrived safely and in good condition however it was missing the cover and glass shield. One call to Starfire Direct and I was notified they were back ordered and will arrive at the end of January.”

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Posted 4 years ago

“TOP”

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Posted 4 years ago

“I your in the slightest hurry don't order from these guys 2 weeks to even ship. No communication no letting me know if it was backordered or what.”

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Posted 4 years ago

Kent, Thank you for your review. It looks like your key valve and air mixer is shipping today. Our apologies for not letting you know there would be extra holiday delays, but we appreciate your business and patience. Cheers!

Posted 4 years ago

“Although I haven’t received the product I ordered scheduled to arrive Monday 1/4/2021 service has been very good and much appreciated. Very professional and helpful. Thank you”

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Posted 4 years ago

“very good cooperation”

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Posted 4 years ago

“THEY LOOK GREAT! It just took a while to get them … but that’s true with just about everything these days.”

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Posted 4 years ago

“Very pleased with the glass. We went with ultra clear crushed glass with black diamonds for accent along the burner. We get many compliments from neighbors.”

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Posted 4 years ago

“Great product but was delayed due to Covid.”

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Posted 4 years ago

“Easy to order exactly what I needed. The product arrived when the estimated re-stock and delivery times on the site stated they should, and the product is even more beautiful in person than in the photos. The perfect addition to my outdoor fire pit.”

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Posted 4 years ago

“A beautifully designed fire pit - I looked for a long time and yours are top notch. We are very pleased.”

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Posted 4 years ago

“Easy to deal with, questions are answered promptly, and delivery was spot on! Doesn’t get much better!”

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Posted 4 years ago

“Ordered online. Was not delivered Christmas week. Chatted online and they said it was back ordered, but that the shipment was to come in. But, the company was closed for the Holiday. Still not received. Finally received 12/27/20. The recipient of the gift was very pleased with the gift.”

Helpful Report

Posted 4 years ago

Jack, Thanks for your review. I see you placed your order on 12/12 which was a Saturday, and the actual order shipped 8 business days later on 12/23, and was delivered on 12/27. We apologize for the delays, but due to the huge demand for fireplace related goods during the holiday season, orders similar to this are taking a little longer than normal to ship. Thank you for your business, we appreciate it very much!

Posted 4 years ago

“Product is great! Service was excellent! And product came quick! Very pleased.....”

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Posted 4 years ago

“Received faster than expected. Made in USA. No complaints so far.”

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Posted 4 years ago

“Good quality”

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Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews