Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fire pit came in perfect condition and is beautiful On site sales woman was outstanding and a joy to work with. Assembly was easy Looking forward to years of enjoyment Thank you for your good work”

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Posted 5 years ago

“Product shipped out very quickly. Really nice quality. Color of fireglass ordered was accurate to pictures and description.”

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Posted 5 years ago

“I ordered a small amount of glass for a fire call him on my deck. The glass arrived quickly, and is very pretty, clean, and was all unbroken.”

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Posted 5 years ago

“The gold glass is beautiful! It really upgraded the look of our fireplace.”

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Posted 5 years ago

“I feel this brand will be perfect for my craft”

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Posted 5 years ago

“Needed just a little more glass to finish filling our fire pit. Delighted to find your company, so I could order the exact amount. Also purchased some grey lava rocks for contrast - hadn’t seen those available anywhere else. Order arrived promptly and the fire pit is gorgeous now!!”

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Posted 5 years ago

“Got shipment reversed. Supposed to have 40 lbs Azuria, 20 lbs electric blue. Order reversed. very disappointed. Don’t want to get into return hassles when Mitch totally understood my order and has email to prove it. We need the other 20 lbs of Azuria but we didn’t do anything wrong and I’m not hassling with returning. Extremely disatisfied in disconnect between Mitch and shippers. Jay Coleman”

Helpful Report

Posted 5 years ago

Mr. Coleman, Thank you for your review. We agree with you, your order does indeed show 20lbs of Electric Blue and 40lbs of Azuria. Please see the attached picture of your order before it was shipped out. It appears we shipped exactly what you ordered. Regardless, if you're unhappy with the color, we'd be happy to make an exchange at no charge to you. Please reach out if you'd like to initiate the exchange. Thanks! Starfire Direct

Posted 5 years ago

“Starfire Direct had all the parts needed to complete our custom firebowl project.”

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Posted 5 years ago

“Exactly what we needed for our new Blaze built-in grille.”

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Posted 5 years ago

“They were very helpful and help me make a decision based on personal insight.”

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Posted 5 years ago

“Needed”

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Posted 5 years ago

“Mitchell was great walking me through options for my custom build fire pit. The products I ordered arrived the next day packaged well. Installation of pan, fire ring, and gas line was smooth. High quality materials. The fire glass looks excellent.”

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Posted 5 years ago

“Worked out great for my new decorated fireplace. The flames are beautifully distributed.”

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Posted 5 years ago

“Very responsive and order came quickly.”

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Posted 5 years ago

“My first order and I had several questions. Dialed into live chat and my Concerns were addressed each time. Great customer service.”

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Posted 5 years ago

“Easy ordering and prompt delivery with a freight company.”

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Posted 5 years ago

“Although the samples were free, they did not match the current color I have. Thanks”

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Posted 5 years ago

“Fantastic service! Thanks!”

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Posted 5 years ago

“Great product and great pricing. I was able to order the smaller amounts that I need for my artwork. Perfect!”

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Posted 5 years ago

“Excellent response and shipping. Came super fast”

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Posted 5 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews