Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was initially sent the wrong part by mistake. I contacted Starfire Direct and they confirmed they sent the wrong part and immediately sent me the part I ordered, even before I returned the first product. I am extremely pleased with their customer service’s quick response and will use them again.”

Helpful Report

Posted 4 years ago

“Good product, good follow thru. That said, bought 24"burner pan with 18" burner ring. Needed just the whistle free flex connector to complete the install, not the entire DIY installation kit. The website says it comes with. Somewhat confusing. In any event, had to search and buy the flex connector locally. Other than that, am happy with the product.”

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Posted 4 years ago

“When I ordered my fire pit at the beginning of October the website said it would be in stock on Oct. 6. On Nov. 16 I contacted Starfire because I had not received the fire pit or heard anything about my order. Starfire's reply was that it will be out of stock until November 23rd.”

Helpful Report

Posted 4 years ago

Cynthia, We're sorry for the delays and miscommunication regarding the lead times with your fire pit. The information we had on our site was the best date we had at the time, and due to the demand, these lead times have fluctuated. I did confirm that it's shipping next week. But if that's no longer good for you, please let us know and we can cancel your order. We apologize for the inconvenience. Again, we do our best to provide the most up to date information, but it can and does fluctuate.

Posted 4 years ago

“Very easy process and product arrived as promised.”

Helpful Report

Posted 4 years ago

“When I ordered the built-in grill Sept. 24th online the promised delivery date was 1-2 weeks. The grilled was delivered October 29th with 4 colored sheets of Warnings that we didn't know when designing our grill island. The specs on the 24" T Series built-in grill did not mention vents should be incorporated in the structure the grill would fit into. We had to modify the already built stone structure. The airflow direction was not mentioned in the installation requirements when we ordered the grill. You did not meet our expectations. There is not a phone number listed to contact you so you can fix it. You can call me at 616-940-2745.”

Helpful Report

Posted 4 years ago

Julia, Thanks for your review and letting us know the surrounding issues with your order. Sorry for the delay with your AOG grill. Normally, these do ship in 1-2 weeks. But with the surge of orders this year, the lead time has since gone up to 7-8 weeks. We did not receive this update by the time you placed your order, hence the timing discrepancy. We have since updated this lead time our site for other customers. Regarding the ventilation, this is quite common with all grills. Ventilation is always required. I see your order was placed on our website, so we're not sure if you actually spoke to one of our sales reps or not? Here's a link to all of the owners manual information that you might find helpful: https://www.americanoutdoorgrill.com/professionals/catalog-and-manuals/

Posted 4 years ago

“The texts and emails regarding shipment were very nice. At first I was disappointed because the threads in the pipes didn’t match. Lol. Then I realized I was putting flare fitting on where regular pipe thread was supposed to go. Well, that’s how it is with guys who skim directions instead of read them. Only suggestion: include a small amount of pipe dope. I love the idea of submitting my final creation. I wish I did a before picture. Thanks for everything. I even upgraded my outdoor gas fireplace with blue grass.”

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Posted 4 years ago

“Awesome product and quality and easy to install and the outcome was wonderful just Beautiful! And the price was absolutely right! Thank you so much! Sincerely Manny Chacón”

Starfire Direct 5 star review on 14th November 2020

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Posted 4 years ago

“Great shopping experience and faster dispatch than expected. Unfortunately the delivery agents punctured one bottle of fluid during delivery so I had one empty bottle and a damp box”

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Posted 4 years ago

Shane, Thanks for letting us know! We'll get another bottle of fuel shipped right away. Sorry for the inconvenience!

Posted 4 years ago

“Very informed staff and helped me to decide the right products for me.”

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Posted 4 years ago

“The rep helped me gather everything I needed and sent me an invoice quickly.”

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Posted 4 years ago

“Everything I ordered was sent correctly and arrived earlier than expected. Starfire Direct kept me informed of when and where my order would be shipped and when to expect it delivered. Excellent service. Couldn’t have been a better experience.”

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Posted 4 years ago

“awesome fire place! thank you guys made my Christmas warm”

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Posted 4 years ago

“Helpful phone guy. Rapid delivery. Happy me.”

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Posted 4 years ago

“Product was in stock as advertised. I received the product in just 3 days. The order was 121 lbs of fire glass. It came in two boxes. Pretty heavy delivery. Would have been a little easier to manage in a lighter package.”

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Posted 4 years ago

“Excellent service!”

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Posted 4 years ago

“The H burner is good quality and was delivered sooner than I thought.”

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Posted 4 years ago

“So far appears good. Thanks.”

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Posted 4 years ago

“Everything was smooth and solid. Shipping delay on firepit, but was a covid related manufactuer delay. All inquiries were answered promptly. Great pricing”

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Posted 4 years ago

“Expected getting it on time. Thank you”

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Posted 4 years ago

“When I called, I usually spoke with Stephen. He always responded with a solution and seemed genuinely kind and interested. Thank you and great customer support. Sheila”

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Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews