Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

Write Your review

Tell us how Starfire Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Starfire Direct 5 star review on 12th October 2020

Helpful Report

Posted 4 years ago

“Responsive and friendly.”

Helpful Report

Posted 4 years ago

“its taking forever to get my product, I rec'd no tracking info, no updates and no offer of white glove service and or installation. It scares me the UPS freight will show up unannounced one day and expect me to take receipt of a 300# item that is crated.”

Helpful Report

Posted 4 years ago

Hi Gary, It was nice talking with you today. Glad we were able to work out some options to help with your delivery.

Posted 4 years ago

“Very good quality logs. Whiter than expected, but will presumably darken quickly Once used in our outdoor fire pit;)”

Helpful Report

Posted 4 years ago

“Quick delivery and a beautiful product! We didn't buy quite enough because we weren't sure about the color. But the color is absolutely beautiful and we will be back to purchase the rest soon.”

Helpful Report

Posted 4 years ago

“I’ve purchased several products online, I received the $2300 fire pit but the glass media is now expected to be 2 months later than the quoted lead-time. I asked if a different much cheaper media could be sent free of charge as a customer satisfaction, but it’s rejected. I will never purchase anything again from this company.”

Helpful Report

Posted 4 years ago

“Quality company and service.”

Helpful Report

Posted 4 years ago

“The guy on the phone was courteous and helpful, (thus, the only reason you got 2 stars...) your office is about 1hr 15 minutes from my town, so, why it takes 7 _10 day to ship let alone fill an order is way beyond my comprehension. A freaking burner kit? It took 3 days to get my fireplace screen from back east, (not Amazon) so you've no excuse for taking so long. Bad business.”

Helpful Report

Posted 4 years ago

“Great communication and assistance.”

Helpful Report

Posted 4 years ago

“I have had an excellent t experience with Starfire! I’ve made 3 purchases in the past month for our new back yard patio. All 3 orders went off without any issues. The process was easy with lots of accurate updates on the deliveries. The products arrived in great condition and are working great. Very pleased so far and will definitely recommend to friends!”

Helpful Report

Posted 4 years ago

“The experience with Starfire Direct was amazing, up until the delivery time. I got an email from Starfire Direct that I need to inspect the contents of the package for damages, before I let the driver leave. However, when I actually told the driver the same, he was, let's just say very very confrontational. He told me that I need to sign immediately and let him go. He threatened me that if I don't sign right that moment, that he will take the package back. I don't understand why Starfire Direct would work with such companies like "R&L carriers" who don't respect their customers. Overall, unacceptable experience.”

Helpful Report

Posted 4 years ago

“Love my fire pit”

Helpful Report

Posted 4 years ago

“No shipping date available. The other item I ordered from your competitor was delivered and is already installed. Just for a bag of Fir rocks it takes two weeks ?”

Helpful Report

Posted 4 years ago

“The web site is confusing and you don’t even know you ordered anything. No confirmation e-mail. I’m sending it back its not what I wanted.”

Helpful Report

Posted 4 years ago

“Starfire videos of the colors in their Reflective Fire Diamonds in EACH color, show how the diamonds look in a lit and unlit rectangular fire pit from different angles. I often find that photos are not representative because the hue can vary between photos, even for the exact same product, but a video gives a more accurate display of how the diamonds can look slightly darker or brighter. The videos were available in the eStore and also on YouTube. I don't know why more manufacturers don't do the same thing. Having the videos easily available probably makes for more satisfied customers and fewer surprises or complaints.”

Helpful Report

Posted 4 years ago

“Starfire employees were very friendly. The fault game from the wind guard manufacture. Order took 13 days to fill when the website states 2-5 business days and shipment states 2-3 business days however in tracking the delivery it looks like it will be longer than that.”

Helpful Report

Posted 4 years ago

“Great product and wonderful customer service.”

Helpful Report

Posted 4 years ago

“Received my delayed shipment today and the sample box case is broken. I went on chat to request a new case since content was fine. Thought that would save you money over a return. Sasha on chat was awful. Asked for a pic which I sent then told me she doesn’t think you have more boxes.I am so upset! Who am I dealing with? Then said she was in sales so would refer a case over but they are busy so don’t expect a response for 3-5 days…OMG I am part of an art group with over 500 people and intended to share pics of the glass since most are new and looking for glass contacts…Boy have a changed my mind for something that could of been so simple...”

Helpful Report

Posted 4 years ago

Nora, I'm sorry that the case arrived broken. This is why we have discontinued this item. We were having issues with these hard cases cracking. In addition, the manufacturer of these cases discontinued them, so we can't even get more if we tried. I'm very sorry the outer case was damaged. But hopefully the inner cases are still working for the purpose as intended and you can see what glass offerings we carry. I will process a 50% refund ($10.00) on your sample kit for the inconvenience. We hope you still consider us as a referral to your art group friends. Regardless of the sample case, our fire glass is still superior and serves the purpose as intended.

Posted 4 years ago

“No issues with the ordering. Wish you had more colors to choose from. Can’t wait to get my order so I can get busy.”

Helpful Report

Posted 4 years ago

“Got product quickly and it worked perfectly!”

Helpful Report

Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews