Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have points from past purchased goods and I've asked twice how much in value they are worth and no one has responded”

Helpful Report

Posted 4 years ago

Dave, Here's a link to our Rewards Page that details this information: https://starfiredirect.com/pages/starfire-rewards

Posted 4 years ago

“Communication was excellent”

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Posted 4 years ago

“Great shopping experience.”

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Posted 4 years ago

“I placed my order on the phone with Trisha. she was knowledgeable and helpful. I was also happy and surprised at how fast the order was delivered.”

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Posted 4 years ago

“Super fast shipping. Helpful staff. Good but not overly excessive packaging and all recyclable and/or compostable (the cardboard), and love the fire pit! Easy to set up and will enjoy it!”

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Posted 4 years ago

“The item were as advertised.Quality items.”

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Posted 4 years ago

“I couldn't believe how quickly I received my order and love the Azuria Reflective Fire Drops.”

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Posted 4 years ago

“Great communication and product selection.”

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Posted 4 years ago

“Order was on time and just as I expected. Thank you!”

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Posted 4 years ago

“Customer service was great and they were very friendly.”

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Posted 4 years ago

“So beautiful! Delivery was very quick.”

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Posted 4 years ago

“Very prompt delivery given the circumstances.”

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Posted 4 years ago

“Love the fire pit . Think it should come with more lava rock since it does not cover the unit .”

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Posted 4 years ago

“The products themselves were nice but the discription LF the glass is a little misleading. 1 10lb won’t cover the gas line, let alone the burner and parts.”

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Posted 4 years ago

“I was extremely pleased with the ordering process, swift delivery and ongoing status updates on my order. The quality of the fire diamonds I received exceeded my expectations. I highly recommend Starfire Direct!”

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Posted 4 years ago

“Product setup as advertised and looks like good quality but the noise from whistling is nauseous. We'll be looking for another solution.”

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Posted 4 years ago

“The mounting plate arrived sooner than I expected. The overall service received from your company, especially during these interesting times, is greatly appreciated. Thanks to all.”

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Posted 4 years ago

“Quick delivery; sparkly stones.”

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Posted 4 years ago

“Very happy with th service and communications”

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Posted 4 years ago

“We love our new fire pit table. It arrived with no shipping damage. The colors, rock, and quality are top notch. The consultant really helped me pick out finishes and rock color. Our only problem is the current heat wave which makes using our table have to wait on many nights. Never fear, cool weather will return!”

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Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews