Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful fire glass in a color I needed for a upcoming wedding decor for the beach. I spoke with Stephen and he assisted me with my selection. If you need beach glass this is a better alternative for decor for vases.”

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Posted 4 years ago

“I love the look”

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Posted 4 years ago

“Excellent product and very prompt delivery.”

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Posted 4 years ago

“Customer service was excellent this was my first project every. Ordering the diy burner and pan kit was no problem short Answer I will be ordering to finish my project again thank you”

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Posted 4 years ago

“Completely satisfied.”

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Posted 4 years ago

“I am amazed that my package came so quickly across the country! It was fun checking in on the status of it's travels. The quality of the product was excellent and due to the assortment of colour, size and amounts available...I will certainly make future purchases! Thank you Starfire Direct! Outstanding service!!! Evelyn Lauckner”

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Posted 4 years ago

“This unit is lovely. I am very pleased with it. Many hours of enjoyment.”

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Posted 4 years ago

“We bought our fire pit from the Temecula warehouse. Very friendly and helpful staff.”

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Posted 4 years ago

“Good buying experience. However, it would be nice to have free shipping with no minimum purchase.”

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Posted 4 years ago

“Part as described”

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Posted 4 years ago

“So excited I found this product! I use your reflective glass pieces for my potted plants and it looks fabulous. Thank you”

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Posted 4 years ago

“Very positive experience, I thought I knew what I needed , however Steven carefully guided me in the right direction to make my project a great success. Thanks for your attention to detail and quality products. Lew”

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Posted 4 years ago

“We asked for a material safety data sheet and after two phone calls we still didn't get one.”

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Posted 4 years ago

“Quick and exactly what I needed.”

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Posted 4 years ago

“I haven't received my fire pit yet, however throughout the purchase process, in every way, Starfire has been AWESOME! I highly recommend Starfire to everyone. This company rolls out the red carpet and treats their customers with extreme care. I feel pampered and am happy customer for life thanks to Starfire. Buy ALL your patio and backyard items from Starfire. You won't regret it.”

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Posted 4 years ago

“Excellent product and service.”

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Posted 4 years ago

“Thank you for allowing small orders. I’m a glass artist and don’t have room for large quantities of glass. Selection is good and ordering is easy. Thanks!”

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Posted 4 years ago

“I purchased a replacement element for a gas fireplace. Paid, and waiting I discovered that the order was cancelled, and no notice was given to me, leaving me waiting for something that was not going to arrive. I called (complained) and steven was prompt to rely, cleared up the confusion, and my order was confirme on its way today. Sometimes things go wrong.. when someone makes it right.. THATS customer service.. thank you Larry BLACK DOG CAFE (tijuana "on the beach")”

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Posted 4 years ago

“Everything was as expected. Processed very quickly and arrived in good condition. High quality construction. Thanks”