Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered direct from Starfire and the response was fast and delivery was fast too. Pricing was more than at a local store (because of shipping) but the convenience was worth it. I was concerned there might be broken glass from shipping but it appears there was only one piece that was broken. I would definitely order direct again.”

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Posted 3 years ago

“I really like the black fire drops”

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Posted 3 years ago

“Does not arrive on time. Very long delivery time. It's been almost a week and it's not here, they did not offer expedited shipping on the website.very upsetting.”

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Posted 3 years ago

“Delivery took 2-3 weeks longer than promised. Delivery instructions problematic. Instructions insist not to accept delivery until FULL inspection is performed yet carriers you hire have written policy that nothing can be returned once unwrapped. Putting customers at odds with shippers that YOU have hired is stressful.”

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Posted 3 years ago

“We bought a $4,000 fire pit including a cover. We were told cover was back ordered. It’s been over a year. We have contacted you by phone and email regarding the cover. We asked for you to issue a refund for the cover. Response not able by phone. No response by email. Very disappointed! The fire pit is beautiful, disappointed by customer service.”

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Posted 3 years ago

“Lady on the phone was very good.”

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Posted 3 years ago

“I absolutely love my concrete Stone fire pit. It looks beautiful on my patio. I replaced the black Stone with aqua color looking glass Stone and it looks magnificent.”

Starfire Direct 5 star review on 18th June 2021

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Posted 3 years ago

“They promised me they had one unit left in stock before I placed order. Said warehouse person found it and they would ship out on June 4 or June 7 at latest. Promised me they looked at it and set it aside. Chafed me $700 that day. 14 days later, no word from customer service. No email. No call. I called them and they sold it to someone else at a higher price!”

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Posted 3 years ago

“Great customer service. Ease of ordering online!”

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Posted 3 years ago

“Everything was great on the firput. We would like to make one comment about the LP tank cover (optional item) need an opening to feed the line though. There isn’t any opening for the line making the cover unstable. The delivery person was great we give him five star also. He was careful and curious. Thank you, Mr and mrs Osowski Ps very happy with our fire pit!!”

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Posted 3 years ago

“Great Company to work with~! I had a problem with the 3rd party delivery company and Starfire stepped up and took responsibility for what wasn't Starfire's problem. The CEO personally called me and quickly resolved the issue for me to get me a replacement fire pit. Fantastic Customer Service!”

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Posted 3 years ago

“Every thing about the product is top notch! I gave it 4 stars because the 2 flex hoses they provide are only 24” - which makes it impossible for the plate to be moved out of the way if any maintenance is required within the pit. I was forced to go buy a 4’ flex to complete my installation.”

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Posted 3 years ago

“I recently purchased a firepit lid. After purchase I was informed that I wouldn’t receive it for 5 months. When I called to get an explanation to why , the agent was helpful to explain the circumstance & that he would get my order out a lot sooner. I appreciated his willingness to listen & his service was very accommodating.”

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Posted 3 years ago

“Instantly improved the look and efficiency of my fire table. I should have purchased this years ago! John Desmond”

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Posted 3 years ago

“Overall StarFire did a great job. The only recommendation I would make is to keep the customer informed on the tardiness of the product if the Supply chain continues to lag behind. I had to call twice to ascertain the status of my delivery.”

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Posted 3 years ago

“Trisha was awesome! Very knowledgeable & professional. Excellent customer service!”

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Posted 3 years ago

“The online and phone service was terrific! Steven followed up with me after I called right away and was very informative about the products and availability. Very excited to receive the samples I ordered. I will certainly make my full order with Starfire.”

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Posted 3 years ago

“Too expensive to afford! For average quality?No any promotions”

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Posted 3 years ago

“Customer support was so helpful in selecting the right product and it arrived quickly!”

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Posted 3 years ago

“Just what I ordered, delivered in good time! I'll definitely go back to Starfire.”

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Posted 3 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews