Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Starfire’s website super easy to navigate. I found exactly what I was looking for very quickly. The checkout process was made very simple as they accept payment via PayPal. I will gladly do business with them in the future and recommend them to friends.”

Helpful Report

Posted 4 years ago

“Fits and performs perfectly for my custom gas fire pit. When my fire pit is not in use, this cover keeps the leaves, dust, weather & debris off the glass rock center, as well as the beautiful epoxy counter-top finish.”

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Posted 4 years ago

“very helpfull”

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Posted 4 years ago

“Steven made the process of ordering gas fire logs very easy. Hoping everything works out once we get it because ordering was a breeze!”

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Posted 4 years ago

“Great presale communication and just what was needed - and underpromised but over delivered on fulfillment. Outstanding!”

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Posted 4 years ago

“Many delays, poor customer service. wrong part was sent,then initial response was given to my inquiry, now been over 10 days and no response to my multiple emails nor a resolution given to solve my issue. can't even get ahold of someone to cancel everything and get a refund. Now stuck waiting on this part or a response”

Helpful Report

Posted 4 years ago

Benjamin, I'm seeing you ordered on 11/29/20 and most of your items shipped only 2 days later on 12/2/20. The burner pan you ordered was a "custom" order and had to be made for you. That shipped on 12/17/20. Our customer service department has been in contact with both you and our supplier about the items in question, it's just taking longer than normal during this busy holiday season. We appreciate your patience while we work any issues.

Posted 4 years ago

“Received quickly and looks beautiful!”

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Posted 4 years ago

“Very nicely packed and a great product!”

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Posted 4 years ago

“We are so happy with Starfire Direct!!. It has been a fabulous experience from exploring the website, choosing samples, calculating the amount of fire glass needed, to placing our order and having a live chat with Sasha, It is unfortunate the shipment was held up at customs, however we were not in a huge hurry. Our patience was well rewarded when we received our order and within a few minutes poured our Water and Ice 1/2” premix into our newly painted fireplace with upgraded gas burner. Our fireplace has been transformed from boring builder grade into a shiny, sparkling, beautiful feature in our home. We are thrilled with the look and ambiance of our “new” fireplace! Thank you, Starfire! We highly recommend your service and product!! Bess & Chuck”

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Posted 4 years ago

“I am so upset. It took more than 2 months to arrive my product.then no one call me to letting me know. anything.”

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Posted 4 years ago

Pedro, I'm sorry for your fire glass delay. Our website did say that the fire glass was backordered and that it would ship as soon as it came in, as well as emailed notice regarding COVID delays.

Posted 4 years ago

“A pleasure to work with and love the products.”

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Posted 4 years ago

“It took three months to receive my order. I talked to Trisha several times and feel the problem was the vender could not supply the order to Starfire. Your employee Trisha was very helpful. “all is well that ends well””

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Posted 4 years ago

“Fast shipping and love the product. The glass is overpriced but the burner was exactly what I was looking for and priced great and works perfect!”

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Posted 4 years ago

“The glass I order is for a gift. The color looks very nice. When I took the bag of fireglass out of the fed ex bag the fire glass bag split open and glass when out on my kitchen counter. There were tiny sharp pieces of glass on the counter and while cleaning it up I cut my hand. I am sure it is hard to ship sharp glass in plastic bags but is there sturdier container to put it in ?”

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Posted 4 years ago

“So Far So Good. Unusual getting a survey before I get the product.”

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Posted 4 years ago

“So far, I have been very impressed with the service from Starfire Direct. I have not received my firepit yet (it is being shipped at this time), but everyone I have spoken with (Steven and Gloria) were extremely helpful and professional.”

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Posted 4 years ago

“Great quality and fast shipping!”

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Posted 4 years ago

“Great product. Good company”

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Posted 4 years ago

“Very positive experience. Thank you”

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Posted 4 years ago

“3 months on an order is way too long for any one to wait on a product.”

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Posted 4 years ago

Michael, Sorry for the delays. This item was backordered when you purchased and we did post those delays on the web page. Your order has shipped and is expected to arrive Saturday. Thanks!

Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews