Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After I had submitted my order, I realized I had ordered the wrong color if one of the fire glasses. I called customer service and they said they would take care of switching the colors for me. The man I spoke with was very helpful.”

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Posted 4 years ago

“Package delivered with lost items in it! Bad experience with company!!!”

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Posted 4 years ago

Mr. John, I'm so sorry that FedEx lost your items. These types of things happen from time to time and are completely out of our control. I do see that you reached out to our customer service department and the replacement fire glass has already shipped out. We hope that our service after the issue shows that we were quickly able to resolve the problem, and that we do care about your business. Starfire Direct

Posted 4 years ago

“I'm so glad stumbled upon STARFIRE DIRECT site. I purchase the outdoor electric heater..I LOVE,LOVE IT..”

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Posted 4 years ago

“Dealing with Starfire was the most stress free experience I could have imagined. The quality of the firepit is outstanding and the shipment and delivery were very quick and professional.”

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Posted 4 years ago

“As advertised. Thanks!”

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Posted 4 years ago

“It is really nice sitting out and enjoying a beautiful warm fireplace. Wonderful buying experience and great customer service. Thank you.”

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Posted 4 years ago

“Hello Case #3776 I would love to know if this could be resolved expeditiously, I was looking forward to having my fire pit available for a memorial repass by January 30. I had my plumber here to install the fire pit and discovered the missing items please please help me in either shipping the parts that’s needed or maybe I can purchase and get reimbursed for buying them at a local distributor in LA if you know a company that we can purchase it”

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Posted 4 years ago

“Need to use it a few more times for a good review !”

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Posted 4 years ago

“This reflective glass is amazing. I use it for my artwork and I love all the colors it comes in. It’s really gorgeous stuff.”

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Posted 4 years ago

“5 stars to the sales staff at Starfire direct. Very knowledgeable with the FIM umbrella product line.”

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Posted 4 years ago

“EXCELLENT CUSTOMER SERVICE AND UPDATES”

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Posted 4 years ago

“Excellent product and service! Will use again!!”

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Posted 4 years ago

“Didn't appreciate the sneaky Route Shipping Insurance fee!!”

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Posted 4 years ago

“great-communication”

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Posted 4 years ago

“Easy to order online. Reasonable shipping costs. Nice crushed glass merchandise!”

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Posted 5 years ago

“Excellent experience with ordering and tracking if order as it was shipped. Thank you”

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Posted 5 years ago

“Great item, easy to order and great shipping instructions and shipped quickly”

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Posted 5 years ago

“This glass is beautiful.”

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Posted 5 years ago

“It took a little longer than i thought to process the shipment, other than that the product is very good, am pleased with it.”

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Posted 5 years ago

“Great company and very easy to work with!”

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Posted 5 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews