Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I talked to a Starfire rep before ordering. Very knowledgeable and helpful. When I received my fire pit, I found a damaged burner cover. I took pictures and called Starfire. They took my information and said they would process it. Received a new lid in three days. Thank you for your great "Customer Service." I will be recommending Starfire direct to anyone who is considering a firepit purchase. You were outstanding. You have my permission to reprint my comments. Steve Pelvit Ham Lake, MN”

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Posted 5 years ago

“I spoke with Mitchell in customer service after getting notified that an item I ordered had subsequently gone on sale. The item hadn’t shipped and he said they would adjust my invoice and charge the lower amount. I am happy to report that Starfire was great in every aspect, excellent product and fantastic follow through. They kept me apprised of everything in regards to my order and it arrived on time and highest quality.”

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Posted 5 years ago

“Quick service and the product was exactly as described.”

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Posted 5 years ago

“Wonderful product.”

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Posted 5 years ago

“Easy ordering, shipping notifications were excellent, great product and service.”

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Posted 5 years ago

“Purchased stone set for my gas fireplace. They are the perfect size and color. Exactly what I was expecting and hoping for. None of them were broken or chipped. A bit pricey, but worth it in my opinion for the quality. Thanks, Chuck”

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Posted 5 years ago

“Product is great, gave it 5 stars but I don’t want to write a review. Thanks.”

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Posted 5 years ago

“Very good color, just a lot of larger pieces.”

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Posted 5 years ago

“We LOVE the fireglass! It is a stunning compliment to the fire pit we designed/built... We've mesmerized the whole block!!”

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Posted 5 years ago

“Thank you for the great burner.”

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Posted 5 years ago

“I would have like to receive my products sooner than 8 days. So I’m still waiting to receive them. The rest of the experience was good.”

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Posted 5 years ago

“Great services and products thanks”

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Posted 5 years ago

“What a pleasant experience! Everything from the rep on the phone to the quality of product to the on time or earlier than promised delivery was great.”

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Posted 5 years ago

“Had small problem after delivery. Costumer service took care of everything immediately. The fire pit is high quality thanks”

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Posted 5 years ago

“We were treated with kindness understanding and respect”

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Posted 5 years ago

“Very helpful and professional would recommend this company.... thank you Sasha”

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Posted 5 years ago

“Awesome!!!”

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Posted 5 years ago

“Love the product! Super fast delivery!!! #winning”

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Posted 5 years ago

“Quick! Containers a little smaller than I thought but still satisfied”

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Posted 5 years ago

“Delivery was super fast.”

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Posted 5 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews