Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is just as described on website. My order was a special order so it took a long time to receive. I didn’t receive updates as to when I could expect it. Rather, I had to reach out via the contact form. Received no response but order was shipped shortly after. All in all, a decent experience.”

Helpful Report

Posted 3 years ago

“Terrible Customer Service - Purchased Items Quoted by a Salesperson exactly as suggested. Received and paid for a Separate item that was duplicated in the kit - But Starfire says not returns on this item. IT WAS THERE ERROR Bigger error is I am needing a more items and a large outside FirePit - WILL NOT BE USING STARFIRE”

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Posted 3 years ago

“Never received my order. On top of that I get spam advertisements all the time from them on all my different social media. They sent me an email asking me about my experience and the reply email they listed is an unmonitored email address. Maybe with this review I will get a response from them.”

Helpful Report

Posted 3 years ago

“Honestly I can't. Spoke to nice person told them to fire FedEx as it seemed to be a FedEx problem and send it to me by way of Estes. This after I initially wanted to cancell my order. They was nice and I was angry because I've had many issues with FedEx so I agreed to the firing of FedEx and she said she would have them return it and drop ship with Estes. 3 days later I got my product. I'm happy with it as I knew I would be but of dam course nobody does what they say they will do. It came fedex”

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Posted 3 years ago

“Overall good but no response to a our filing of minor damage”

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Posted 3 years ago

“Prompt friendly service in helping me get a replacement burner for my gas log. Item shipped FedEx and received in short time.”

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Posted 3 years ago

“Fast shipping, great quality and excellent customer service”

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Posted 3 years ago

“Very helpful salesman. Fast shipping. Good communication on shipping.”

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Posted 3 years ago

“I ordered the sample package and only one was labeled. There is no record in my account of which ones I ordered so I could try and match them up. I understand shipping is slow these days but it did take 12 days to arrive.”

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Posted 3 years ago

“Even during the bad weather we’ve been having shipment was very satisfying !”

Helpful Report

Posted 3 years ago

“Purchased similar product from other suppliers. What I received from Starfire actually met the product description where the others didn't. Fast order confirmation, great order status updates and unexpectedly quick delivery. A+ supplies and customer service. Will buy from here again!”

Helpful Report

Posted 3 years ago

“Too many emails! Please STOP the endless barrage of emails. STOP the”

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Posted 3 years ago

“You guys talk a good line and that’s where it ends! You finally ship my order when I really don’t give a damn. Now, the weather situation. The trucking company won’t even answer or at least tell me where the truck is sitting! On top of that, you send me this damn survey when I don’t even have the product yet ! You guys really have it together!!”

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Posted 3 years ago

“Our order was handled very well. The timing of fulfilling the order was impressive and the communication along the way was excellent.”

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Posted 3 years ago

“Great customer service, knowledgeable staff and my order was delivered within a few days. I will be back! 👍🏼”

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Posted 3 years ago

“The service is great with their dedicated staff.”

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Posted 3 years ago

“I guess your service was acceptable due to the Covid-19 pandemic our country is in. Just took a long time to get my order. I'm your service has been better and will be better in the future. I'm happy to finally be getting my order. Thanks, Sammy Hart”

Helpful Report

Posted 3 years ago

“We worked with Tricia Graff and she was wonderful! She kindly sent us pictures, even taking the cement color samples out in the light for us to be able to make the best decision. We will be sure to recommend Starfire Direct!”

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Posted 3 years ago

“I have spoken with both, Steven & Jonathan and they were both VERY helpful!! Thank you for that.....”

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Posted 3 years ago

“Great product and timely delivery”

Helpful Report

Posted 3 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews