Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I appreciated the timely service and communication. Our shipment arrived in pristine condition and we had it positioned and running in no time. Thank you.”

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Posted 2 years ago

“Very satisfied. Prompt service. Thank you”

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Posted 2 years ago

“They have always been very prompt with any questions and concerns I have had. They never blew me off. I highly recommend them.”

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Posted 2 years ago

“Love the new firestones. They are an exact match and look beautiful in my fire pit.”

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Posted 2 years ago

“Once you place order, they keep you apprised of status every step of the way. Shipping is prompt. A pleasure to deal with!”

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Posted 2 years ago

“Very Poor. I ordered a fire pit 4 years ago and I still love it today. The cover didn't hold up so I ordered a new one last week. The cover arrived and was not at all pictured. The photos and description was tan and it was the same one I got 4 years ago. What I received was a grey one and a totally different type of cover with draw strings. Called customer service and was on hold for 20 minutes and was told to leave a message. They never even called back. Sad as I love the fire pit.”

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Posted 2 years ago

“I had a problem with broken fire glass. DJ was the best and sent out replacement fire glass immediately. Very happy with the purchase although it took some time to get here.”

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Posted 2 years ago

“Called since our balls were broken and had imperfections and the remote would not work out of the box and they said sorry have to call the manufacturer to figure out why they don't work. The rep I spoke with was unfamiliar with our products as well and keep saying need to call the manufacturer. I should have purchased everything directly through the manufacturer since they were so helpful, intelligent on the product and nice.”

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Posted 2 years ago

“It took a while to ship and we understand why but I hope my shipping arrives on time!”

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Posted 2 years ago

“Shipments on time and you all deliver what you promise.”

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Posted 2 years ago

“Great customer service from a very nice company”

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Posted 2 years ago

“Quite honestly, the ordering process on your website was great. Then, the shipping BS started taking place. We were informed that the two items were shipped stacked on top of each other, which being concrete should NOT have happened. Then, we were told that they were delivering 1/31/22, but never showed. Then we were told they were arriving on 2/1/22 and never showed, then we were told they were arriving on 2/2/22 and never showed, each time without any notification. When we called to find out what was going on, nobody could get ahold of the driver, and now our client is mad because the didn’t get their product on time. So far, not a great experience with Starfire Direct.”

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Posted 2 years ago

“Looks great!!!”

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Posted 2 years ago

“Website was easy to navigate, prices are more than fair and my order shipped within hours of placing it and is on track to be delivered tomorrow. It's a Monday and I ordered Friday morning. If the glass is pretty good quality and not all dust I'll never buy from anywhere else again. I'll be using it for resin art projects not fireplaces just as an fyi.”

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Posted 2 years ago

“Beautiful glass and unbelievable service. I received my glass in 2 days of ordering. I posted your company name for the 1500 members in my lettering and arts class. We use glass for projects we create.”

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Posted 2 years ago

“Easy to order. Quick delivery.”

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Posted 2 years ago

“Your customer service is over the top, which is not the norm anymore. Any questions I had were answered immediately by Mari. It was a pleasure doing business with you, and when I get my fire pit put together, I'll be contacting Mari to order the glass. Thanks”

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Posted 2 years ago

“The website is very helpful and the products look interesting. I am looking forward to receiving the samples.”

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Posted 2 years ago

“Communication was good until I was asked to agree that the truck could make it to my neighborhood. I knew it would be ok on my street, but I wasn’t sure it could get to my street because of curves since I live in the mountains. I called the local freight company and they looked at it and said that no, they wouldn’t be able to get here. I was told they would call back with the dimensions of the crate. I finally called them again the day of delivery, we determined it would fit in my car, and arranged a meeting place. I don’t think I should have had to work so hard to determine that Starfire could deliver the product to me. I am building a house and have had many pieces of furniture larger than the fire pit delivered to the house. There are plenty of delivery services with trucks smaller than tractor trailers.”

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Posted 2 years ago

“Great product. 1/2 the price. Fast shipping.”

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Posted 2 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews