Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

Write Your review

Tell us how Starfire Direct made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service”

Helpful Report

Posted 5 years ago

“My customer service person Lisa was very nice on the phone and was helpful with a return I needed to send back. She also took my order for the correct item which was helpful.”

Helpful Report

Posted 5 years ago

“Thank you so much for your efficiency and help. We love it!! Starfire Direct is the best in product and service!!”

Helpful Report

Posted 5 years ago

“Friendy, helpful staff.”

Helpful Report

Posted 5 years ago

“After I placed my order online Rio Renoe noticed my order was incomplete and reached out to confirm the quantities. This saved my team major time of having to reorder the correct amount. It was very appreciated by my team.”

Helpful Report

Posted 5 years ago

“Website layout made it challenging to find where to click to put my item in my cart.”

Helpful Report

Posted 5 years ago

“Superb Customer service! Cannot wait to receive my OW Lee Fire table!”

Helpful Report

Posted 5 years ago

“Customer service is the best, not use the product yet.”

Helpful Report

Posted 5 years ago

“It was very easy to place an order and The glass marbles when I purchased were on sale so loud put the icing on the cake”

Helpful Report

Posted 5 years ago

“The purchase was easy and the glass was perfect for our firepit. It arrived as scheduled and I will order from Starfire again. Thanks”

Helpful Report

Posted 5 years ago

“Beautiful products”

Helpful Report

Posted 5 years ago

“Tricia was an absolute pleasure to work with. Cant wait to order something else.”

Helpful Report

Posted 5 years ago

“Great company, great service”

Starfire Direct 5 star review on 2nd May 2019

Helpful Report

Posted 5 years ago

“Sasha did a fabulous job explaining the product I was looking for! She thoroughly knows her stuff!”

Helpful Report

Posted 5 years ago

“Called and spoke with Tricia Graff. She was knowledgeable and helpful. Purchased a 42 inch fire pit. It is to be shipped to Colorado. My only concern is that it comes free of damage.”

Helpful Report

Posted 5 years ago

“Great product and fast shipping!”

Helpful Report

Posted 5 years ago

“The salesperson was extremely helpful and made the buying experience effortless.”

Helpful Report

Posted 5 years ago

“We own a small decorative concrete business and create beautiful fire tables for our customers. We order the fire pan kits, wind guards, pan covers and fire glass exclusively from Starfire Direct. Their customer service is wonderful - if an item is ordered that doesn’t “fit” the other items in the order, they will call you to discuss the order and you’re insured to get the correct items you need to complete a job. We always receive the items quickly and most often with free shipping. They also guarantee the products the sell. Highly recommend Starfire Direct.”

Starfire Direct 5 star review on 27th April 2019

Helpful Report

Posted 5 years ago

“I am up grading our portable fire pit, we were barely able to get a small flame out of it. I found your company on line and ordered parts 12 inch fire ring,airflow valve. And an adjustable regulator, now I not only have control of the flame but not it looks more realistic for our camping trip exspecally where we are not allowed to have wood fires. Perfect. Fit for our camper”

Helpful Report

Posted 5 years ago

“Super fast delivery, great looking products, and very responsive (within two hours) to my inquiry about installation as I am a DIYer. I don’t have all the pieces installed and running yet so cannot comment on functionality and aesthetics. But, I am not worried about that at this point. This company appears to be very well run and cares about customer satisfaction.”

Helpful Report

Posted 5 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews