Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice product, but it took about three weeks to get delivered. We were in a hurry for it and didn’t expect that sort of lead time. If you want the product, make sure you factor in plenty of lead time.”

Helpful Report

Posted 4 years ago

Doug, Glad you like the product. Our apologies for the delays. It's quite a busy year and has strained supply chain and production quite a bit. We're working on it and should be better for next year. Thanks for your business!

Posted 4 years ago

“The product was great and an initial delivery delay was immediately taken care of”

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Posted 4 years ago

“Starfire Direct and the staff are great. I am disappointed by the fire pit I purchased however and this is most likely due to the cheap price I paid. It looks MUCH better on line and in photos, but in person - not so much..... I've had two other fire pits at my home for 20 years, one in concrete, and the other in steel - and they're going to last forever! I am very certain the fire pit I just purchased from Starfire Direct won't last very long. It just seems very cheaply constructed.”

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Posted 4 years ago

“We ordered a Copper Fire Pit Cover. How absolutely beautiful! It fits over our stone gas fire pit, also ordered from Starfire Direct, perfectly! They were kind enough to contact me prior to shipping to ensure the product was what I wanted and would fit properly. They also gave me little tips on keeping the cover in perfect condition. If we build another fire pit, I will shop with StarFire again!”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“I love my new fireplace look!!!😎🙏🏾”

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Posted 4 years ago

“Works and looks great”

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Posted 4 years ago

“I needed to replace some of my firepit glass. Starfire direct had exactly what I was looking for. It was easy to find and purchase. My delivery was super fast as well.”

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Posted 4 years ago

“So far so good. Don't have the product yet but I appreciated the notice that shipments are delayed due to availability. I can wait.”

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Posted 4 years ago

“Extremely helpful, friendly, well informed and efficient.”

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Posted 4 years ago

“Stopped the whistling”

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Posted 4 years ago

“Great fire ring - but did purchase the whistle free line and it stills whistles.”

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Posted 4 years ago

“Awesome service and delivery”

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Posted 4 years ago

“Great color and fast shipping. FedEx damaged one of the boxes in transit and Starfire was quick to send out a replacement to cover what was missing. A+ customer service. Thank you!”

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Posted 4 years ago

“Any questions I had were answered quickly and to my satisfaction. I was kept informed of the shipping and delivery both by Starfire and by the freight carrier. Delivery went without a hitch. Overall very good service.”

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Posted 4 years ago

“Personal service beyond what we had expected! Steven Kinsey, our Sales Representative, efficiently guided us through every aspect of this order and maintained communication over the 3 months prior to estimated delivery. And, at the moment, as our Fire Table is freighting across the country, Gloria (our shipping manager) has called and emailed faithfully. We highly recommend this company.”

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Posted 4 years ago

“Steven Kinsey was absolutely the best. The first time we spoke with him my husband and I knew nothing about a fire pit. After several conversations we felt we were educated. He was patient and very knowledgeable. Everything he recommended came exactly as he described when delivered.”

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Posted 4 years ago

“Not happy at all with you service or customer support. Still waiting on a call.”

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Posted 4 years ago

“fast delivery, great product”

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Posted 4 years ago

“Everything works well and quick delivery.”

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Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews