Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order and even though there was a wait it wasn’t very long before the logs came. They are beautiful! The old ones were really blackened and deteriorated.”

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Posted 2 years ago

“The reason why we chose Starfire Direct to purchase our Fire pit was because the reviews. It’s important to us to have a company’s customer service help whenever needed. Starfire Direct has been nothing but polite, friendly, informative and professional since the day we decided to purchase our fire pit with them.”

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Posted 2 years ago

“Despite my specifically asking for the longer hose when I made the order, because my gas comes in on the left and the controller is on the right, you sent the regular length hose which is way too short. Now I have to run to the hardware store and purchase what you were supposed to have sent. I had to wait over 2 months because of the supply issues and now you screwed up the shipment. Thanks.”

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Posted 2 years ago

“Our new fire pit looks beautiful with the fire glass and lava pebbles.”

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Posted 2 years ago

“***** Fast & exactly as described! Thank you!”

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Posted 2 years ago

“I was charged and never received my order.”

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Posted 2 years ago

“I have called and left messages 6 times and nobody has returned my call! !! I ordered this the last of November and have not received it yet!!”

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Posted 2 years ago

“Great product fast delivery.”

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Posted 2 years ago

“Great service!”

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Posted 2 years ago

“The CalFlame cover arrived on time and intact. Cover was well packaged, and is good quality. I highly recommend as replacement for all Calflame Grills.”

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Posted 2 years ago

“Excellent service, prompt shipping, and awesome communication. The products were well represented, and just what was needed.”

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Posted 2 years ago

“I got my order, 6 days late!”

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Posted 2 years ago

“Easy to order and shipping is quick. Great product and company!”

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Posted 2 years ago

“Starfire Direct was great to work with on the purchase of a Real Flame electric fireplace that was back ordered. We couldn’t be happier with the fireplace, and the customer service was exceptional.”

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Posted 2 years ago

“Steven Kinsey gets a 5 out of ! Great service. This is a tricky biz for customers to learn all the components to the switch from wood to gas in the fireplace, and Steven answers all the questions effortlessly, as well a communicate the timelines, etc. Our install is next week and we are excited.....”

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Posted 2 years ago

“Beautiful & shiny as pictured!”

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Posted 2 years ago

“Everything was perfect. It was as if I had been talking to Steven for a week he new just what I wanted . Then jumped right in there to take the order and got it shipped. Top notch!”

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Posted 2 years ago

“We love them and they are beautiful in our fireplace. So pretty.”

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Posted 2 years ago

“I had no issues with Starfire Direct and felt their communication was great about my order. Unfortunately, my item came very damaged (scratched and dented) and I had to refuse delivery. UPDATE: They communicated within a couple days and had contacted the producer of the item. I got a new one sent within a week to replace the damaged item. They stayed in touch throughout the whole process. Great job!”

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Posted 2 years ago

“The shipment went out 2 days after I was told it was going out. I had to reach out to follow up and check on status to prompt the product to ship”

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Posted 2 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews