Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Premier customer service, expedient delivery and completive prices of the highest quality products.”

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Posted 3 years ago

“Nice product, but why does it take 7-10 weeks for delivery? I asked and was told “that’s company policy.” What does that even mean?! My fire glass was shipped right away, so I got to look at it sitting in its box for two months until my burner arrived. :(”

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Posted 3 years ago

“Great company, stellar customer service.”

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Posted 3 years ago

Thanks Wendy!!

Posted 3 years ago

“Our driftwood “logs” are nice and mostly what we expected. The one problem is that they are all turning very black wherever there is a flame. I’m not sure this is how they are suppose to burn, but the black soot looking appearance takes away the nice look of the driftwood. I understand some discoloration, or burnt look, but this is excessive and not natural looking. Im not sure we will use them for very long and that makes me sad. Thanks for the prompt service though.”

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Posted 3 years ago

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Posted 3 years ago

“I have been able to buy ethanol for my fireplace have a great savings compared to the store I usually purchase from. :-)”

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Posted 3 years ago

“Disappointed so far.... Please correct my order”

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Posted 3 years ago

“Love our Fire glass and new burner... The remote is awesome! Everyone loves it customer service was great and helpful when I had questions before purchasing”

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Posted 3 years ago

“Really disappointed in the product. The color online was beige Neutral and it arrived extremely orange . I ordered three boxes spent over $1000 and can’t even use them :(”

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Posted 3 years ago

“Not described properly for the amount”

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Posted 3 years ago

“Beautiful in our homemade barrel fire pit!”

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Posted 3 years ago

“Product is wonderful. J hi pervert this is a flammable product the bottle were not shipped in a safe manner. They were placed into a large plastic bag and put into a box too large for the items. Several were broken upon arrival and flammable liquid was floating at the bottom. Shipment methods need to be tightened up before I would ever purchase from them again. They are lucky there was no harmful accident along the way or in my home.”

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Posted 3 years ago

“took a long time to receive; minimal communication and the items were too small, don't look good; difficult to return”

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Posted 3 years ago

“I am very happy with my ceramic logs from Starfire. Great customer service!”

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Posted 3 years ago

“Wasn't like the photo complete rip off”

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Posted 3 years ago

“Delivery of order too long. Poor communication”

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Posted 3 years ago

“Delivery was fast, item had good quality (as advertised).”

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Posted 3 years ago

“Great prices great prodects”

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Posted 3 years ago

“Excellent customer service, fast shipping.”

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Posted 3 years ago

“love my fire pit!!!”

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Posted 3 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews