Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Starfire Direct is our go-to company for all our fire pan and accessories needs. The customer service is top notch. Professional and efficient!”

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Posted 5 years ago

“Excellent product. Color and shapes are just as Pictured.”

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Posted 5 years ago

“Johnathan was very knowledgeable and helpful ! He took time needed with me to educate me about firelogs and converting from wood burning to Gas logs.I have not received my order but hope to get by end of week.”

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Posted 5 years ago

“Great service. Great price. 2 thumbs up!!”

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Posted 5 years ago

“From start to finish. Everything went smooth. Very helpful and fast. Now my wife thinks I'm a professional..”

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Posted 5 years ago

“Great service Highly recommend”

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Posted 5 years ago

“I put an order in over a week ago and have not been updated on its progress. I did get the free cards which only makes it more frustrating that I don’t know when my fuel will arrive.”

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Posted 5 years ago

Mr. Siewert, According to FedEx tracking, the fuel portion of your order was delivered yesterday. Our system also shows that 2 separate tracking emails were sent to your email address on file on 11/12/19, 4 days after you placed your order. Is it possible that our emails landed in your SPAM folder? We sincerely apologize if you feel frustrated due to a lack of communication, but I can assure you we did send off the emails. Please let us know if we can assist further. Starfire Direct

Posted 5 years ago

“Very great service and products”

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Posted 5 years ago

“My experience was excellent, the glass was exactly what we wanted and looks awesome. It arrived very quick!!”

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Posted 5 years ago

“I was surprised at the slow shipping used for an expensive purchase.”

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Posted 5 years ago

“Promptly delivered the free samples. They appear to be high quality, and true to the website pictures.”

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Posted 5 years ago

“Fire glass arrived quickly and as pictured. Extremely reasonably priced too!”

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Posted 5 years ago

“as always fast and excellent service, quality and shipping.”

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Posted 5 years ago

“Love the reflective fire diamonds. Even better than expected and fast service and delivery.”

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Posted 5 years ago

“Product not as advertised. My fire place burner showed that came with a safety pilot it shipped without one. Be aware they'll change the product description fast on their website.”

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Posted 5 years ago

Mr. Qafleshi, Thanks for taking my call today. I'm sorry that you are unhappy with your purchase. As mentioned, you didn't pay for the safety pilot upgrade, which is why we shipped you the burner system without the safety pilot you're requesting. The control you want is an additional $128.35, we offered this for only $100 as a courtesy, but you wanted for free which we cannot offer. The listing has a section called "What's Included" which clearly states what is included. It then goes on to mention that the controls are available as an add on purchase. Again, we apologize if you feel that we misled you. Although we are constantly making improvements to our site for a better customer experience, I can assure you that we didn't change the description on on this product just to avoid your claim. Kind Regards, Starfire Direct

Posted 5 years ago

“Product received was as advertised. Not as fast as Amazon in shipping but I am satisfied and would use the company again”

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Posted 5 years ago

“The order that I had came sooner to my home then I was told. The new gas logs look great as it took me only 25 minutes to put everything together and it started right away.”

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Posted 5 years ago

“Cost is high, but the quality is too. You stare at your fire, might as well be beautiful. Day and night.”

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Posted 5 years ago

“My order was back ordered they did get it to me earlier with that being said I got cubes they came dusty and dirty no where near the shine I seen in their pic plus there was little glass pieces broken all over inside the bag as you sift it around the fireplace you see all the broken glass on the bottom not as much shade variation in the glass inspection and quality and Cleary wasn't there with my experience”

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Posted 5 years ago

“The customer service team was excellent at explaining and having my Products shipped to me in a reasonable delivery time.”

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Posted 5 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews