Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed a call for white fire ice. It was probably the best remote transaction I have ever made. Friendly, courteous service.”

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Posted 3 years ago

“Person on phone was good but to many emails. Going to block”

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Posted 3 years ago

“I am a first time customer and will definitely be returning. The Customer Service representative was very nice and courteous and assisted me with my order over the phone. I was running short on time to have my order delivered, but she re-assured me that I would get it before the date I needed it. I actually got it 3 days before! I am so happy with their service and their product. Thanks Starfire Direct!”

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Posted 3 years ago

“Could keep customers informed better!”

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Posted 3 years ago

“Steven is wonderful—-so helpful and always know exactly what’s going on!”

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Posted 3 years ago

“I HAVENT RECEIVED ANYTHING YET”

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Posted 3 years ago

“I would’ve marked excellent but am slightly disappointed that the 1/4” & 1/2” Azeris glass appear to be different colors. As an artist I had hoped to be able to use them together but the colors are quite different with the 1/2” being quite blue & the 1/4” being greenish. Other than that, I found everything else to be exceptional!”

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Posted 3 years ago

“Delivery was fast. Product was smaller than I thought it would be. It looks good in my gas fireplace.”

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Posted 3 years ago

“Ordered product product came in a couple of days great service thanks”

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Posted 3 years ago

“Arrived quickly and as expected. The glass looks amazing in our firepit”

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Posted 3 years ago

“Nice heavy duty fabric. I wish the cover came on more colors- but the grey is neutral.”

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Posted 3 years ago

“Great people to deal with, but most of all a very good product. We love our new fire table.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“I wish every company operated the way Starfire does. I got my order early and I received emails every step of the way showing where my order was and when it shipped etc etc. Well done!”

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Posted 3 years ago

“Love the fire pit”

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Posted 3 years ago

“Received my order quickly and very happy with my fire glass. It is beautiful!”

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Posted 3 years ago

“Very well constructed and finished.”

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Posted 3 years ago

“Great service.. excellent shipping time.. Product is great quality and looks beautiful.”

Starfire Direct 5 star review on 16th July 2021

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Posted 3 years ago

“Excellent”

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Posted 3 years ago

“Excellent service and order progress communication”

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Posted 3 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews