Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got ours very fast ! It seems like really good quality! Just testing now . Thanks Star fire!”

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Posted 3 years ago

“I ordered months ago and you’re getting ready to ship, Ridiculous”

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Posted 3 years ago

“I have small ventless gas log that quit burning after ten years or so. I spent a few weeks looking for repairman or parts. Starfire had updated unit for affordable price.”

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Posted 3 years ago

“Very high quality products and very friendly helpful staff”

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Posted 3 years ago

“Unbelievable service the staff keep in touch and work with you I recently needed a fire pit and needed it by Dec 24 th I previously ordered it from anither manufacturer who was unable to ensure it would be there on time I cancelled that order and called Starfire. Not only did they say they would keep in touch and give me enough time to purchase elsewhere they called to confirm shipping. It came 2 weeks early from California and is beautiful. Made by real flame . Quality is suburb and easy to assemble . The best of the review is with the companies support”

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Posted 3 years ago

“they sent my fire bowl to another state. I have yet to get an update on a delivery date when it was delivered it was damaged”

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Posted 3 years ago

“Everything arrived as planned and perfectly described.”

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Posted 3 years ago

“Product received, but not yet installed.”

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Posted 3 years ago

“I did receive yesterday the part that I ordered back on November 7th. Thank you!”

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Posted 3 years ago

“Alexandra was great. Clear. Professional. To the point.”

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Posted 3 years ago

“Perfect”

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Posted 3 years ago

“Excellent products!”

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Posted 3 years ago

“My order was delivered the first week in November. I haven't ordered anything since. I don't know what order you are talking about. Please check your records. John Jacobs”

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Posted 3 years ago

“Can't review something I don't have. When I ordered my firepit I was told to expect it in 3-4 months. Ten months later I still have not seen it. I received an email saying it shipped and that it would arrive in 3-6 days. Two weeks later and I'm still waiting. All this time they've been holding my money, which I would have earned over a $1000 on by now.”

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Posted 3 years ago

“I was very lucky that starfire office was near my home. I purchased my items and Steven was awesome, he answered all my questions and helped me pick the correct items that I needed.”

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Posted 3 years ago

“It was easy to order online and the ordered item was shipped within a couple of days. I have not installed the item ( fire pit ring) but it looks very well made.”

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Posted 3 years ago

“It’s been two months and I still don’t have a product my fire pit. The first one came 6 weeks after I ordered it and it arrived damaged. I’ve asked several times for a refund but I keep getting the run around. DO NOT order from the company.”

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Posted 3 years ago

“Great customer service and fast shipping”

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Posted 3 years ago

“Very damaged and opened box makes me question quality. Missing the entire hookup and starter kit. No one answering the phone.”

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Posted 3 years ago

“I ordered the SKU that was on my firepit order. I ordered Tan and I received Gray and it doesn't fit my firepit.”

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Posted 3 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews