Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I liked everything about the process except the packaging. When I removed the bag from the FedEx slip, tiny glass particles rained all over my couch because there are holes in the bag. Otherwise, it was great. Very speedy delivery, as well. Seems like a nice product and looking forward to the completion of my firepit so I can use it.”

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Posted 4 years ago

“I gave you a POOR rating not because of my most recent purchase, but of a purchase from August. One item was not shipped because it was on back order. When I called in October I was told that it would be in stock and shipped in early November. Well it’s almost December and nothing”

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Posted 4 years ago

Anibal, Thanks so much for your review. I see that we shipped all of the items that you've ordered except for 10lbs of 1/2" Azuria Reflective fire glass. This has been back ordered for several months. However, our shipment is arriving later this week and your order is scheduled to ship once received. If you would like something sooner, we can always switch you to something that we have in stock or can cancel this part of your order. Otherwise, if you are fine waiting just a bit longer, we will ship this out once received. Our apologies for the delay. This was genuinely out of our control. Starfire Direct

Posted 4 years ago

“Wonderful cushions for deck loungers. Great quality and fit!”

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Posted 4 years ago

“quality wormanship”

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Posted 4 years ago

“It took a month to receive items. They should give a more accurate date for ETAs.”

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Posted 4 years ago

Roberto, Thanks for your review. Yes, your order took approx. 1 month to receive since it was a special order log set. This is clearly outlined on our website. Current posted lead times for your log set are 6-7 weeks. We typically stock this log set in 18" & 24" single sided configurations, not 30" see through configurations. Hence the longer lead time. Our apologies if this wasn't more clear to you when you placed your order, but we hope that you enjoy your log set and it looks great in your fireplace! Cheers! Starfire Direct

Posted 4 years ago

“With the pandemic and all, the product arrived when I was told it would. Very happy that I got it before Thanksgiving!😊”

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Posted 4 years ago

“online technical support was amazing!”

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Posted 4 years ago

“I think it would be helpful if you assisted first time purchaser. That way, you can limit the expensive return expensive costs. You could accomplish this if in the check out tab, a question could be possed asking , "Is this your first purchase of this nature?" And if the order is > than $$$ someone from your office should speak with the customer before the item is shipped. It would save everyone time and money... and possible get more sales...”

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Posted 4 years ago

“When we place the order, the delivery was set for mid-Oct. As soon as we placed the order, delivery changed to mid-Nov. Finally we got the delivery in Nov. The packing was a makeshift and not a proper designed for the parts we ordered, Anyway, just recently we had the contractor installed the burner in the fire pit and informed me that the spark plug is broken.”

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Posted 4 years ago

Huseini, Thanks for your review. Our apologies for the delays surrounding your order. It's been difficult to project inventory this year due to the high demand. But we're glad it was all delivered okay. Regarding the igniter, I see there is an open case in our system. Please send us a photo of the damaged item so we can get you a replacement shipped out right away. Thanks! Starfire Direct

Posted 4 years ago

“Expensive, but works well”

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Posted 4 years ago

“The Arizona Weather Oak Log Set is great! The only drawback was the gas inlet was on the wrong side for our fireplace, requiring us to spend a little more money for a gas line. It would be nice if a longer gas line was provided for these scenarios.”

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Posted 4 years ago

“Very happy with the product. Had to wait due to out of stock so missed out on sale price but very happy to find what I needed.”

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Posted 4 years ago

“Great value”

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Posted 4 years ago

“Quick delivery. Great product.”

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Posted 4 years ago

“Very helpful customer service and user friendly website. Your how-to video is easy to follow.”

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Posted 4 years ago

“Excellent service. Good website. Quick response on a question I had asked. Would recommend Starfire to anyone”

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Posted 4 years ago

“Ordered lovely copper fire table 7 Sep with estimated 5-8 weeks to ship. Started calling and emailing at week 9. Chat help said they would have someone call me. No call. They said they had to talk to the fabricator. I started calling them and they told me to call Baruch directly. I called and called and finally he got back to me. Said he had confirmed table would ship last week at the end of 11 weeks. Bummer, but hey it's a beautiful piece and it's COVID so delays are to be expected. So during the 11th week I look for an update. No update. I call and email Baruch over and over. Finally he emails me back, "Spoke to our fabricator, and we're still on schedule with your fire pit!" Great. But at the end of 11 weeks no fire table. So I call and email more. Then Steven on their chat says it's scheduled to be completed at the end of the 14th week and will ship out some time after that. Well, i could start calling them in the 14th week and find out it's been delayed more but I decided to cancel my order. I've been on chat with them about 10 times, called 20-25 times and emailed about 10 times. And I still have no confidence in this company.”

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Posted 4 years ago

“This is our second purchase from Starfire. They are always very helpful on the phone and their how to video is how we found them the first time about 4 years ago. Excellent customer service.”

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Posted 4 years ago

“Good tech support.”

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Posted 4 years ago

“Thank you so much”

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Posted 4 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews