Starfire Direct Reviews

Name: Starfire Direct
Address: 42168 Remington Avenue, 42168 Remington Avenue, California
Rating: 4.37

4.4 Rating 1,620 Reviews

83 %

of reviewers recommend Starfire Direct

4.4

Based on 1,620 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

866-578-8538

Email:

info@starfiredirect.com

Location:

42168 Remington Avenue,
42168 Remington Avenue
California
92590

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Starfire Direct 5 star review on 8th January 2024

128

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We love our Starfire fire pit glass! It's so beautiful to watch! The glass really Sparkles! Starfire fireglass is of a very high quality and highly reflective. There was no popping and the glass didn't cloud after use. Will definitely order from Starfire again!”

Helpful Report

Posted 5 years ago

“I received the firepit burner I had ordered, I am very happy with the fine quality and quick delivery... Thank you!”

Helpful Report

Posted 5 years ago

“Ordered 1/4 inch and 1/2 inch sample kits to make a decision regarding which color to choose. All samples in sample kit vials were unmarked making it difficult to tell which color was which as many are fairly close in color variation. I paid $19.99 for each kit and would have thought they would be clearly marked so I was not guessing trying to compare to website images.”

Helpful Report

Posted 5 years ago

Robert, Thank you for ordering our Deluxe Fire Glass Sample Kits. We designed this kit to have a full color "Key" in the box lid that corresponds with fire glass placement. Please see the attached image. Was this missing from your shipment?

Posted 5 years ago

“Everyone we talked to was extremely helpful They communicated with us regarding shipment and delivery so we knew what to expect”

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Posted 5 years ago

“Easy to order and great customer service and delivery! Love love love our fire pit table!”

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Posted 5 years ago

“Perfect for our fire pit.”

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Posted 5 years ago

“Christina was very helpful with the product selections and amounts needed. She also verified with the manufacturer of their restrictions on how the burners could not be covered.”

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Posted 5 years ago

“Easy to order. Product received in 3 business days. Awesome notifications on status of order. Love my product. Will use them again!!”

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Posted 5 years ago

“Fireglass is beautiful,but packaging was kind of beat up. One of the 1lb bags was open and tiny crumbs of glass were on my table where I put the shipping bag down.”

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Posted 5 years ago

“It looks beautiful have it on my wall fireplace And was very prompt delivery”

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Posted 5 years ago

“Great product I bought the red Starfire and it just looks fantastic on my coffee table fireplace thank you so much.”

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Posted 5 years ago

“Are you asking for a review before I receive my order?”

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Posted 5 years ago

“Have not received products yet but felt your website was fine and had no problems once my item was in stock. Downside is that I made several calls to Sasha who said she would call me as soon as product came back in stock but never did, I saw it in stock by checking daily and then ordering myself.”

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Posted 5 years ago

“Hi there My husband and I visited the store at Temecula to purchase a Fire Ring and accessories, as we are visiting from Australia we had a few questions regarding compatibility etc. We found Trisha and Mitchel to be most accommodating and knowledgeable and purchased an 18 inch fire ring. Thank you to the team at Starfire we would highly recommend them to any potential customers. Kind regards Scott and Cheryl”

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Posted 5 years ago

“You guys are awesome”

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Posted 5 years ago

“Sasha was great, understood what we needed, called us to answer our questions”

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Posted 5 years ago

“The actual product is beautiful and shipping was prompt, but we have needed way more than was recommended!”

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Posted 5 years ago

“Excellent, quality product; quick delivery. Perfect match for our needs!”

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Posted 5 years ago

“Very pleasant to work with. Got my stuff in a good amount of time.”

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Posted 5 years ago

“They had a size no one else had. Very quick into the mail, also. Thanks!”

Helpful Report

Posted 5 years ago

Starfire Direct is rated 4.4 based on 1,620 reviews