Startline Motor Finance Reviews

Name: Startline Motor Finance
Rating: 3.61

3.6 Rating 198 Reviews

66 %

of reviewers recommend Startline Motor Finance

Company Reviews

Questions

Metrics

3.6

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01414066629

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Startline Motor Finance 5 star review on 11th November 2024

Anonymous

Startline Motor Finance 5 star review on 5th June 2024

Michelle Dunkley

Anonymous

Anonymous // 01/01/2019

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“Very fast, efficient process from start to finish. Great friendly people to deal with and always kept updated.”

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Posted 1 year ago

“I have a quick answer”

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Posted 1 year ago

“Spotless service, highly recommend to everyone”

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Posted 1 year ago

“after settling the account they decided to mess up my credit score with late payment notes. avoid!”

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Posted 1 year ago

“Great communication, really friendly telephone manner and accommodation. Would definitely recommend this business as a provider.”

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Posted 1 year ago

“Very fast and easy everything explained clearly”

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Posted 1 year ago

“Fantastic customer service!”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Awful company, avoid at all costs. They scam, lie and drag their heels when it comes to paying finance off to sell the car.”

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Posted 1 year ago

“Horrible company! Adoid at any cost! They shouldn't be allowed to be in the buisness at all, as they are nothing but EVIL SCAMMERS!”

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Posted 1 year ago

“They make it really hard to hard to settle the finance. When you send them the money they say they don't know what its for so they don't apply it to your account making you pay them more interest and will only update your account on your payment day regardless of when you make the payment. Again making you pay more interest on your outstanding balance. They keep changing what you need to do......AVOID”

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Posted 1 year ago

“I would give no stars. I quitted my job and gone unemployed for serious reasons. I was calling them up to ask for a reduced payment of 100 pounds for a year, but they just questioning me, and not respecting my privacy in my issues to save it secret. Why the advertising on their site that they can give payment holiday or payment reduce or deferral? I told them that i need to sort out things and im thos year i shouls pay 100 pounds, after iam aure i go back to work, clear terms amd promises. This is not a friendly or understanding company, and i need the car, and i am alone.”

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Posted 1 year ago

“What an absolute joke this company is, zero customer care, zero customer empathy.....they are a pure profit machine. Go through the motions of advertising the help they offer customers.....they don't, they don't offer any help whatsoever! I would avoid this company like the plague.”

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Posted 2 years ago

“Bought a car last year which turned out to have cooling problems, garage accepted the car back without much hassle (they did try resolve the issues but couldn't , turned out to be cylinder head the was at fault), started the unwind process in December 2021, had contact regular with Starline then none for months, no phone calls, no response to my emails, copied in their CEO but still heard nothing, not even a single email from their CEO. 8 months later I get a phone call to say they would be receiving the funds back from the garage and that I'd get an outcome shortly. 2 weeks passed then another email to say it was all sorted and the account was cleared. All in this time I probably sent around 50 emails to them without a single response, the garage were the ones giving me the information so couldn't fault them. Personally I'd stay as far away from Starline as possible, their customer service is useless, their complaints team even more useless, they care only about the money.”

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Posted 2 years ago

“Super patient company help me get my car as no one else would I would use them again always”

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Posted 2 years ago

“Had £1,700 remaining of my balance left for a 2013 fiat 500 it had no parking sensors or features and I got it in 2017 paid in total around 9,000, the gearbox failed and was costing £1,300 to fix as I couldn’t afford the car anymore I sold it for £500 and that money went straight to startline. Recently I been diagnosed with cancer so I had lost my job, I told startline this to set up an agreement. They didn’t care and advised I needed to make payment in full or they would give me a credit default. Completely unfair I wouldn’t advise anyone to get a car on finance.”

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Posted 2 years ago

“Hi, My name is Georgi angelov and I've got a question for you i have been scammed by a car dealership and I think I need some advice if you. So, here is my situation - so I bought my insignia in October 2020 on the 21st I signed a contract for 60 months for £360.88 a month. 1 month ago I decided to change the car and from October 2020 to March 2022 I have existing paid insignia payments of £6,200 after exchanging insignia for Jaguar I found a problem in the engine I booked an hour for a full engine inspection, and the problem was confirmed by the mechanic and I was provided with documents accordingly. after I made a complaint the car was taken to a service center after 8 days of waiting, my car was returned and confirmed that the problem was fixed but alas, the next day it broke I left the car at work but to it being broke and I was without a car for 4 days because they didn't give me another car to use after I explained that the jaguar was broken again I have attached my new 5 year contract for my old car, which is completely illegal for them to sell me my old car and they just had to return it to me and I am losing these payments under my old contract from October 2020 it is absolutely illegal to resell my old car because I have made a complaint about this Jaguar before the 30 day period expires. I have also attached the contract for the jaguar and the insignia for the exchange so until last month i have insignia payments for a year and five months worth £ 6200 but as i explained to you now i have a new contract for another 5 years and if i have to make payments for 1 year and 5 months after I have a new contract I lose these payments under my old contract £6200 as if I threw them in the trash and now that I'm making payments again under my new contract for the first year and five months I'm losing that money again because it's a new contract and that will exceed £ 10,000. So in essence I now physically have 1 car, My insignia. But on my credit file shows 2 insignia and 1 jaguar. I cannot have 2 credit agreements for the same car? Also, I no longer have the jaguar and since I brought it back within my 30 day return policy this needs to be removed. I want to know what is happening with my existing payment for my insignia from my original contract from October 2020 to March 2022 because these payments are now showing as £0 on the new insignia contract. Can you please help me with this. Thanks, Georgi angelov.”

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Posted 2 years ago

“I've found startline to be excellent so far. I find as long as you're reasonable with them they are reasonable with you. Had some financial issues of late and they've been nothing but accommodating in helping me repay arrears payments affordably. Never had a problem and everyone I have spoken to on the phone are always very helpful and very polite. I would use them again, and would recommend.”

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Posted 2 years ago

“I bought a car with Startline almost 4 yrs ago. Its been a year since my last payment and I was very happy to be accepted and how everything went for the duration of my account. I,m considering changing my car now and wouldnt hesitate to use Startline again. Regards Stuart Bell”

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Posted 2 years ago

“Why do they have to charge such excessive fees when customers are struggling . Covid is killing people . Covid is killing people’s lifestyles and finances.”

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Posted 3 years ago

Startline Motor Finance is rated 3.6 based on 198 reviews