Startline Motor Finance Reviews

Name: Startline Motor Finance
Rating: 3.70

3.7 Rating 216 Reviews

69 %

of reviewers recommend Startline Motor Finance

Company Reviews

Questions

Metrics

3.7

Based on 216 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01414066629

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was basically straightforward but there was quote bit of tooing and frowing, so a bit more communication would have been helpful.all in all it was ok”

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Posted 1 year ago

“Nice one easy”

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Posted 1 year ago

“Contacted me first gave all the answers to the information I needed found them very helpful 👍”

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Posted 1 year ago

“This is my 2nd car that I have had through Startline & can't Thank them enough. I definitely would recommend Startline to anyone wanting to purchase a car. It was quick & they made it easy & smoothly.”

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Posted 1 year ago

“Very poor service form this company it appears no one communication with each other and the system always down! Was told on 3 times you can cancel your contract after 2 years but now being told a different settle figure which is more then what stated in a letter back in July this year! When asked to do subject request to ask for everything he just said hello hello like there can't hear you! Worst company ever avoid”

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Posted 1 year ago

“Startline considered me when all other lenders instantly refused. This I am very grateful of and I thank them for validating me in my pursuit for better motoring and permitting me the chance to start again on something which I regard only as a positive. A long awaited dream has become a reality for me and I’m happy with everything that has been done in my favour thus far. Thank you Startline!”

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Posted 1 year ago

“They were really good and helped me out with everything I needed to know”

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Posted 1 year ago

“Startline were very methodical and extremely helpful sorting out the finance. Would recommend to friends.”

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Posted 1 year ago

“DO NOT TRUST STARTLINE MOTORS ALL THEY WANT IS TO LOCK YOU INTO FINANCE DEALS AND USE UNTRUSTED CAR DEALERS TO SELL YOU UNTRUSTWORTHY CARS!! Awful company. Laura McGrandles has been dealing with my complaint and after originally requested a complaint to be logged in July they failed to log it until September. I requested a DSAR request of the call recordings as they’ve failed to provide me with the correct information on multiple occasions but now say they’ll only provide representative notes and not notes of the call recordings. I first requested the DSAR on the 15th of July specifically asking for a copy of the call recordings due to the lies they are told me, we are now on the 1st of October and I still haven’t received it. I had a call with John H today who proceeded do be rude and tell me that no complaint was open on my account even though I requested the complaint to be reopened on Saturday. I also raised a separate complaint on Saturday regarding the failure to provide the DSAR request which seems hasn’t even been logged AGAIN!!. John terminated the call by telling me to go to the ombudsman and tell them to request the DSAR! For those reading I’m sure will agree this is far from progressional. DO NOT TRUST STARTLINE MOTORS ALL THEY WANT IS TO LOCK YOU INTO FINANCE DEALS AND USE UNTRUSTED CAR DEALERS TO SELL YOU UNTRUSTWORTHY CARS!”

Helpful Report

Posted 1 year ago

“AVOID LIKE THE PLAGUE AVOID LIKE THE PLAGUE, AWFUL COMPANY I’VE HAD A COMPLAINT ONGOING SINCE JULY AND THEY STILL FAIL TO PROVIDE ME WITH THE CORRECT INFORMATION!”

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Posted 1 year ago

“Very helpful. Highly recommend.”

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Posted 1 year ago

“Great service making sure I’m updated on payments and helping me get my car!”

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Posted 1 year ago

“Great. Honest service”

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Posted 1 year ago

“Excellent company can’t fault them will definitely use again in the future great communication”

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Posted 1 year ago

“John was really helpful.”

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Posted 1 year ago

“AVOID @%$ AVOID %$%$AVOID I went to this organisation with my head high without good research aiming to surprise my wife for the car of her dream, it was all perfect at the beginning, but when I was about to signed contract/warranty they told me its less than 3 months, also they are based in Hull if i remembered it correctly 134 miles away from Northampton, on any faulty i have to take it back to them, one big red flag, the car worth £15000 i manage to pay to £11000 and COVID hit I lost my job, they didn't want to know typical shark company, Poor customer services, no Sympathy, I did request to reduce the amount i pay per month, they didn't care, They ended up take me to court I represent myself they come with experience lawyer in the field to defend Shark Loan company, they won the case I lost £11000, and also the car was worth £6000 when they took of me, and they ended up selling it for £3000 that means i still need to pay more money to them. so if you value your money, time, and good mentality avoid this shark loan company with poor customer services”

Helpful Report

Posted 1 year ago

“Was taken seriously ill in-between jobs Fell behind with payment sent emails never got back response, with in first Months payment intended sorting out Issues they sent out repossession vehicle which caused further strain on My self managed pay payment in full to Clear arrears but being taunted over The cost of repossession company to Which is further in debt with star finance unfortunate I had a set back in June 18th this year admitted in hospital Diagnosed with severe heart failure now of work on sick pay made the finance company aware still demand Extra cost payment in full plus additional 15.00 fee causing further Increase of debt I am unable to pay They show no compassion towards this I was brought back to life in June but I can't handle further stress will impact on my heart my wife is constantly worried I don't know what else to do”

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Posted 1 year ago

“Absolutely fantastic customer service, very reasonable prices and quick to respond.”

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Posted 1 year ago

“Very fast, efficient process from start to finish. Great friendly people to deal with and always kept updated.”

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Posted 1 year ago

“I have a quick answer”

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Posted 1 year ago

Startline Motor Finance is rated 3.7 based on 216 reviews