Staysure Reviews

Name: Staysure
Rating: 4.39

4.4 Rating 1,078 Reviews

87 %

of reviewers recommend Staysure

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4.4

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In order to win my trust and persuade me to make additional investments, they first lured me in with promises of compensation. But after they achieved their goal, they immediately stopped making payments and vanished. To exacerbate the situation, they deleted my account without my permission, leaving me with nothing and not returning the hard-earned money. But then I heard about TREBLESLTD*COM. Despite my initial reluctance, they helped and supported me at every turn. I was able to get my money back quickly because to their timely efforts and effective strategy.”

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Posted 1 week ago

“I recently experienced a disheartening scenario in which I was deceived by a company, rendering the chance of recovering my lost funds nearly impossible. In my quest for help, I stumbled upon AMDARK LIMITED.COM. Their remarkable team has devoted significant effort to aid me in retrieving my money.”

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Posted 1 month ago

“I made the mistake of moving my travel insurance to Staysure based on reviews. I then needed to make a claim for a cancelled holiday due to medical reasons. Claims are handled by Davies Group and you don’t get to deal with a person. All emails are signed off simply as Davies Group. I’ve provided all information but keep getting emails asking me to send a ‘missing document’. When I reply to ask them to be more specific as I’ve already sent everything, I get another generic, impersonal email back repeating the same message. This is by far the worst insurance company I’ve dealt with and I actually paid slightly more thinking they’d be better.”

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Posted 1 month ago

“I had my washing machine insured with you when it started leaking you agreed to replace it I chose the washing machine a hotpoint by this time I had no washing machine for 3 weeks after I got delivery date no washing machine arrived I was told you had cancelled it still no explanation why still waiting for a reply of you in the end I had to go and buy a washing machine whats the point of insurance if you don't want to pay out absolutely disgusting”

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Posted 1 month ago

“May be easy to arrange cover but looking at the reviews I'm hoping I never need yo make a claim..won't be renewing next year I want to have faith in my insurer.”

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Posted 1 month ago

“Customer focused amazing service.”

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Posted 2 months ago

“I insured with Staysure for a holiday in Sri Lanka. Between arranging holiday insurance and departing I had an attack of bursitis and my physio suggested booking me for a guided scan and cortisone injection. I informed Staysure and they cancelled my holiday insurance but did not bother to let me know. I found out only by chance. Do not use this company they just take your money but do not offer proper insurance and they are not professional. They are unable or unwilling to explain why something so minor as a bursitis scan should necessitate cancelling my insurance. I paid £250 ,money down the drain or just adding to their profits.”

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Posted 2 months ago

“When I had a serious illness days before I was due to fly, I was hospitalized and I was barely conscious, I was un able to travel anywhere even home from the hospital. We had only booked outward and return flights, my son tried to cancel both flights unfortunately as I was the person who booked the flights I had submit the cancellation. EasyJet was very accommodating but RyanAir not so much, after many stressful weeks I decided to submit my claim through my travel insurance, this process was as bad as RyanAir and not very successful, more barriers, I decided not to proceed with any claim. However I have just received a credit note from RyanAir out of the blue. I was not impressed with Davis group’s handling of my claim so I have instructed them not to precede. I normally automatically renew my insurance Annual insurance policy but after this experience I will not being renewing when my policy is due to be renewed.”

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Posted 2 months ago

“Very personal and professional advisor on phone. Listened to my `needs` and ensured we were fully covered for our extended trip to New Zealand. Very happy with the service provided.”

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Posted 2 months ago

“We had a family holiday booked for 7 of us on the morning of leaving my 13 year old son had the sickness and diarrhea bug so couldn't go didn't even think I had to ring the doctors to get a medical certificate they are now refusing to pay we was only claiming for him”

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Posted 3 months ago

“Medical issues taken into account very good price for policy with medical issues covered also cancellation and gadget insurance cover as well as luggage all covered very happy with policy.”

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Posted 3 months ago

“I put in a cancellation claim in June due to myself being ill. I had letter of doctor saying I was unfit to travel, letter from Jet2 saying I didn’t board the flight etc. Staysure bombarded me with emails asking for extra documents. Every time I returned a document they asked for more! I rang them numerous times I was either on hold for an hour or they would say they would call me back and they never did The service is appalling. I even filled in a complaint form 2 weeks ago no one has had the courtesy to contact me! PLEASE DO NOT INSURE WITH THEM THEY LITERALLY IGNORE YOU IF YOU NEED TO CLAIM.”

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Posted 3 months ago

“Claim denied for specific trip which was cancelled by the tour operator due to Hurricane Beryl as we took out insurance in January. So didn't cancel by the 14 day cooling off period. Advise you to take out insurance up to two weeks before you go!. Paid for something we didn't actually use.”

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Posted 3 months ago

“Disappointed with Staysure Travel Insurance for the second year in a row. Despite a few helpful staff, their rigid business model limits flexibility and hampers effective customer service. The high cost doesn't justify the entry-level service provided. I'm moving to a different company. Not worth the extra money. Avoid if you value customer-centric service.”

Helpful Report

Posted 3 months ago

“The vast majority of these reviews are from people that are lucky enough to never have had to actually make a claim on their Staysure policy. Please, before taking out a policy, read the below from someone who has during one of the most stressful and traumatic periods of my life. My father fell ill whilst on holiday in the Caribbean with my mother, experiencing severe and multiple symptoms with no clear cause (it was later diagnosed as sepsis combined with a minor stroke). He was admitted to hospital immediately and I flew out from the UK to support my mother. Staysure confirmed cover and accepted that medical repatriation was required the next day, but requested sight of my father's medical records, which seemed reasonable. We did that the same day. There then followed a ten day period in which Staysure did precisely nothing. Nothing whatsoever. Despite daily incessant chasing from our end, they constantly prevaricated, fabricated excuses, and generally failed to take any effective action whatsoever. At not point did they proactively offer assistance, offer updates on the developing situation, or take any step whatsoever to reassure us that they grasped the gravity of the situation and were doing everything they could (or indeed anything) to arrange for my father to get home. In the end, Staysure arranged air evacuation only because we wrote to our MP, who applied pressure to them, and to a Sunday Times journalist who also wrote to them. I am convinced that without the added pressure from those individuals the evacuation could have taken weeks longer. My father was eventually evacuated 11 days after being admitted to hospital, and 10 days after Staysure accepted that he should be medically repatriated. During the air ambulance, despite knowing my father had kidney issues, the medical team failed to insert a catheter properly, meaning that my father despite being semi-conscious must have been in agony for the entire flight. He had 1.5L of retained fluid on arrival in the UK. This led to a severe kidney infection due to the negligence of the air ambulance staff. He had a major stroke a couple of days later and died a week after that. Whilst he was in hospital in the Caribbean I had to go to my father every day during the last days of his life, when all he wanted to do was to go home, and tell him that once again he wasn't going home that day and that I had no idea when he would be able to go home. I had to watch him collapse in tears each time, and accuse me and my mother of not trying to get him home and abandoning him abroad. These are some of my last moments with him. This was all because of Staysure's inaction their apathy, and their sheer lack of basic human empathy. I cannot tell you how incredibly draining it is having to try and support a terrified, severely ill family member abroad when the people that are supposed to be helping you get him better and back home are doing precisely nothing, meaning you have to battle with them every single day. The pit of dread I felt in my stomach when I was heading into hospital every day to give no news was indescribably awful. It isn't hyperbole when I say dealing with Staysure was a traumatising experience. If you are considering taking out an insurance policy with, I am pleading with you for your own sake to go elsewhere, as I would not want anyone else to go through what I and my family did. We did complain to Staysure. They upheld the complaint, and in recognition of what they had put us through, felt that £200 would be adequate compensation. I cannot use the words I would like to describe these people. Please, please, do not make the mistake we did.”

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Posted 3 months ago

“Initial contact but did nothing about seeking mefical info from hospital admin team. Then said they didn't believe I had disclosed previous gallbladder illness. They have three years of medical notes to review before making a decisio . Poor communicators. Poor professionalism. Aren't intetested in delivering the cover that has been paid for.”

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Posted 4 months ago

“Easy to deal with”

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Posted 5 months ago

“Ease of navigation, good price and confidence in the Staysure brand.”

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Posted 5 months ago

“Easy to use”

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Posted 5 months ago

“The lady who delt with us was brilliant couldn't do enough for us well pleased.”

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Posted 5 months ago

Staysure is rated 4.4 based on 1,078 reviews