Staysure Reviews

Name: Staysure
Rating: 4.39

4.4 Rating 1,078 Reviews

87 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.4

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been a customer of Staysure for 8 years now. Thankfully I have never had to make any claim so cannot comment on that aspect. However, I can say that I have had brilliant customer service on the telephone when renewing my policy or adding new medical conditions. I use the website MyStaysure which is easy to navigate and view policy but not always able to change medical issues online. My most recent renewal was a couple of days ago with a lovely lady, Jo I think, who talked me through the mandatory paragraphs but explained all the changes, when the policy would come into force and answered all my questions thoroughly. The price was good but, to be honest, I did not shop around as I have been so pleased with the customer service received, I believe that it would be just as good if I ever have to make a claim. The only issue I had, a small one at that, was that their system for taking payment does not like iPhones and I had to do it over the phone with another lady. Not a problem though . Thank you Staysure employees.”

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Posted 6 months ago

“Great friendly service- very knowledgeable and representative took the time to explain all the policy benefits. Price was similar to other quotes but have been with Staysure for a couple of years and decided to stay with them as they are a very reputable company who look after their customers.”

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Posted 6 months ago

“Was so easy to change my policy dealt with quickly and staff polite”

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Posted 6 months ago

“Found it very easy to use site and a good price have used staysure a few times now and will continue to use for future travel.”

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Posted 6 months ago

“Cruising insurance was priced competitively. Insurance was booked online and it was plain and simple to do. Fortunately I have never made a claim so cannot comment further.”

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Posted 6 months ago

“Clear and simple instructions with a fast resolution 😀”

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Posted 6 months ago

“This was my first time of using Staysure, but this will my first port of call on all future insurance policies, So easy and straightforward on the website, a very fast and efficient service.”

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Posted 6 months ago

“Our existing Annual Multi Trip travel insurance with Staysure was due to expire on the 31st May. Our replacement policy needed to be amended to cover our existing declared medical conditions, our age increases and an alteration to a prescribed medication. We contacted the UK customer contact centre and after we explained our required amended details, whilst we needed to increase our required annual payment we were pleased to have only a small increase in our annual payment.”

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Posted 6 months ago

“All choices clearly explained”

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Posted 6 months ago

“Very competitive price for over 70s. I was also able to get insurance cover, even though I won’t be going till May next year. Very helpful staff. Have used Staysure over the years and no problems.”

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Posted 6 months ago

“Very reasonable prices canny beat themc”

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Posted 6 months ago

“The lady that helped me was very helpful and professional and also very patient with me explaining things”

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Posted 6 months ago

“Staff were very helpful and the prices for holiday insurance was very good will recommend to family and friends”

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Posted 6 months ago

“Excellent service. Answered phone promptly.Very professional and helpful.”

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Posted 6 months ago

“Person who went through the quote with me was very helpful and took time explain and research something I wanted to understand.”

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Posted 6 months ago

“I booked my insurance on line as I always use Staysure and have used them a lot and all my details are already on their system. All I have to do is update with any amendments necessary”

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Posted 6 months ago

“I have used Staysure for several years now and today was the first time that the representative explained everything I was purchasing .”

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Posted 6 months ago

“Clear information Answered my questions Gave me options”

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Posted 6 months ago

“Staysure's renewal price for our annual travel insurance, whilst an increase over last year, was much less than other quotes obtained for similar cover.”

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Posted 6 months ago

“Lee was extremely helpful & reassuring. He made the process of sorting out an insurance policy for me easy & kept me well informed at all times His telephone manner was delightful. What a great guy ☺️ !! Thank you Lee”

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Posted 6 months ago

Staysure is rated 4.4 based on 1,078 reviews