Staysure Reviews

Name: Staysure
Rating: 4.39

4.4 Rating 1,078 Reviews

87 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.4

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

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“Easy to use site just flowed very convenient.”

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Posted 6 months ago

“Quick and Easy”

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Posted 6 months ago

“Transferred to 3 different people. Hard to understand two of them didn't seem to.listen what I was trying to inform them . Wanted to let them know they had health statement fact incorrect but didn't listen, kept talking about other things. I was trying to say, my policy price has in reased on last year,if you put the correct facts in it may reduce the price and then I would consider renewing. On phone 30 minutes, nearly hung up.”

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Posted 6 months ago

“I have used Staysure for insurance cover for my holiday an number of times because I find the staff extremely helpful & considerate . The policy has always met my needs and been an acceptable price”

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Posted 6 months ago

“Excellent service from very knowledgeable agent”

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Posted 6 months ago

“All my requests were dealt with efficiently taking time to ensure I understood the position.”

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Posted 6 months ago

“I've been with Staysure for many years and find it gives me peace of mind at a reasonable price.”

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Posted 6 months ago

“Travel insurance meets my demands for cover on my Special Holiday this year to Cambodia and Vietnam. I just hope everything goes well and that I do not have to call Staysure Thank you for your time and patience when booking my insurance. My friend has also booked her insurance with Staysure”

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Posted 6 months ago

“Website is so easy to navigate and prices are great”

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Posted 6 months ago

“I managed to get travel insurance sorted with medical points listed at a very competitive price.”

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Posted 6 months ago

“Filling out the form was simple and straightforward. The price was very competitive.”

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Posted 6 months ago

“You wait ages for phone to be answered then you are onto a AI response before you get to an agent, then when you do the agent asked the same questions, a total waste of time, get rid of AI. When you think it is sorted and go back to them the agents do not record the info for another agent to look at and you have to start all over again, they say they have to treat like a new enquiry. We then get to medical questions which they are not qualified in and only go by the guidelines on their system, not what the actual medical facts are and the condition definition. Very poor, then you get to the price increase and this seems to be the same percentage as the increase in profits. One thinks they should have an extra wealth tax imposed. They scare you into thinking you need this and yes you do but claims have decreased not increased and then they tell you the worse case scenario and that how wonderful they are in dealing with this and paying out claims quickly. Also how wonderful they are in repatriating you if required, however it is not them who do this they outsource this to a specialist company. Customer service is zero and they need to stop scaring the public and then taking hard earn money from you. Would be nice if they were honest and upfront. The problem is you need cover in case, but there will come a time when older people will stop buying it and take a risk due to the cost. Set sensible prices and increase business better to make a smaller profit per person and then you will increase business and turnover, not rocket science.”

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Posted 6 months ago

“Quick and easy to get a quote.”

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Posted 6 months ago

“Customer Support walked me through deleting my email contact address and replacing it with a different email to be able to set up my account and view my policy documents.”

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Posted 6 months ago

“Very friendly and informative service and didn’t take too long.”

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Posted 6 months ago

“Very quick and all was explained fully I had no problems all was great and recommend to anyone.”

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Posted 6 months ago

“Easy to use Web site. Friendly & helpful staff. Have used Staysure previously but this was the first time for annual UK cover. Would highly recommend & renew with them.”

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Posted 6 months ago

“Very happy with my Quote as its a joint one with my wife and includes my medical condition. Was easy to get the Quote on line and there was an offer if did it online. I only wanted it for United Kingdom cover. A Few insurance Companys did not just do United Kingdom.”

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Posted 6 months ago

“Renewing my policy was so easy. Notification of the date it was due and then confirmation of the renewal, done without me having to do anything.”

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Posted 6 months ago

“Easy to renew my policy”

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Posted 6 months ago

Staysure is rated 4.4 based on 1,078 reviews