Staysure Reviews

Name: Staysure
Rating: 4.39

4.4 Rating 1,079 Reviews

87 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.4

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Write Your review

Tell us how Staysure made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value, and keep us up to date with what’s going on in the travel industry good customer service”

Helpful Report

Posted 3 years ago

“Excellent customer services, and a very good product”

Helpful Report

Posted 3 years ago

“We have used Staysure for many years and would not go anywhere else when it comes to our travel insurance needs. The telephone representatives are always exceptionally helpful and policies seem to be excellent value.”

Helpful Report

Posted 3 years ago

“The customer service is first class. Great response time to queries”

Helpful Report

Posted 3 years ago

“I have been using Staysure for a number of years and have always been very satisfied with their service and cost. I started using them when I was living overseas and also as my husband was a bit older they are also very good at both of these services. I have no complaints and would highly recomend.”

Helpful Report

Posted 3 years ago

“The online website was easy to use to get my cover in place and the premium was very competitive for the cover I wanted.”

Helpful Report

Posted 3 years ago

“Be careful as for cancellation of your policy you can only get a voucher no refund!”

Helpful Report

Posted 3 years ago

“Easy to buy and why go anywhere else. Value for money and helpful staff.”

Helpful Report

Posted 3 years ago

“Settled claims for me in the past without any hassle. One company asked me if I always take my medication at the proper time I said I take one tablet later in the day as I would have to keep getting up to go to the toilet on the plane , it is not a life threatening tablet they refused to take me on I have had no bother at all with staysure they come highly recommended by me.”

Helpful Report

Posted 3 years ago

“At present Staysure has kept me advised on an inquiry they are making in respect of the fact in a policy I took out last year and not used due to the cancellation of 4 booked holidays due to coronavirus. CURRENTLY, I AM AWAITING THEIR DECISION IN RESPECT OF MY NEWLY BOOKED HOLIDAY WHICH EXTENDS 1 DAY OVER THE EXPIRY OF THE EXISTING ONE, AND WHAT DISCOUNT THEY WILL OFFER AS MY NEW HOLIDAY DOES NOT NEED WORLDWIDE COVER. 4* IS REASONABLE AS THEY HAVE KEPT ME INFORMED OF WHAT THEY ARE DOING, UNLIKE LESS REPUTABLE COMPANIES.”

Helpful Report

Posted 3 years ago

“We have taken out annual policy with Staysure for the last few years, the last 2 years we have not used the cover at all because of Covid . Our policy will come up for renewal in October and I am wondering what sort of offer we will get seeing that people who only insure for the period they are away are reportedly getting their cover moved if their holiday is postponed. We think Staysure are usually fair, but we will see.”

Helpful Report

Posted 3 years ago

“Very supportive and attentive whilst exploring options, giving you what you need at reasonable cost”

Helpful Report

Posted 3 years ago

“After taking my policy out we then found out 3 weeks before our holiday that due to covid it had been cancelled so I got in touch with staysure to be told if we didn't take a holiday before the policy ran out there was nothing to be done and we would loose our money so no I would never take another policy out with staysure why you could not run it over to 2022 is beyond me while this pandemic is still ongoing I have been told that other insurance companies have let people use the insurance for 2022 we will not be using staysure ever again”

Helpful Report

Posted 3 years ago

“Very helpful staff sorted queries out promptly”

Helpful Report

Posted 3 years ago

“Easy to arrange and very easy to change if need to. And they keep you informed”

Helpful Report

Posted 3 years ago

“Travel insurance deferred last year for one year . This year credit voucher given for use within next three years. Couldn’t ask for more.”

Helpful Report

Posted 3 years ago

“They explain everything easily, no hassle, good price. I have been a customer for a few years now, they are so helpful and friendly.”

Helpful Report

Posted 3 years ago

“When we needed to claim, the process was simple and everyone at staysure were polite and helpful. The claim was settled very quickly.”

Helpful Report

Posted 3 years ago

“Excellent price and customer service is second to none. Have recommended to family and friends.”

Helpful Report

Posted 3 years ago

“Staysure are an established company and I am very happy with them”

Helpful Report

Posted 3 years ago

Staysure is rated 4.4 based on 1,079 reviews