Staysure Reviews

Name: Staysure
Rating: 4.38

4.4 Rating 1,083 Reviews

86 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.4

Based on 1,083 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“• On 15/01/23 I booked trains for my partner and me from Britain to Nice – return journey on 2/06/2023; • In May we took out Staysure holiday Travel insurance (Annual Multi Trip Comprehensive Europe); • In mid-May rail strikes were announced in Britain for 2-3/06/23, which meant we would be unable to return home until 4/06/23; • On 19/05/23 I telephoned Staysure and spoke to an operator for 05:25 minutes to check if our insurance policies would cover hotel costs for a two-night stay in London, and I was assured they would; • On 10/06/23 I emailed Davies Claims Solutions (Staysure’s Underwriters) with a request for £333.20 (less excess) for our stay in London • On 20/06/23 Davies Claims Solutions replied saying my claim had been turned down because our insurance policies covered only mainland Europe and not Britain; • On 26/06/23 I emailed both Davies Claims Solutions and Staysure filing a complaint on the grounds I had been told by Staysure on 19/05/2023 that we would be covered for our London stay; • On 14/08/23 Davies Claims Solutions replied saying “Unfortunately, when reviewing your complaint, the advice you were given by StaySure was incorrect and unfortunately due to the terms and conditions of your Insurance policy we are unable to cover this aspect of your claim.” • I therefore contacted the Insurance Ombudsman who upheld our claim on the grounds that we had been given incorrect information by Staysure, and in late December 2023 they eventually paid up.”

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Posted 7 months ago

“Straight forward questions from a company that I have used many times. The contact Kath was very friendly and went through the process very efficiently. The policy I decided on seems quite adequate for my needs. I was content with the outcome”

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Posted 7 months ago

“The young lady was extremely pleasant and patient, I would recommend her to anyone if I could remember her name, sorry.”

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Posted 7 months ago

“The people I spoke to were very nice the first person I spoke to said he would ring me back in one hour so I could check on something but he never did so had to ring and go through everything again with new person who was very nice . If they say they will ring you they should but never do which is very annoying”

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Posted 7 months ago

“Our advisor was very helpful and made the taking the travel insurance out very easy.”

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Posted 7 months ago

“Very efficient, helpful and professional.”

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Posted 7 months ago

“Friendly and helpful.”

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Posted 7 months ago

“Professional,Trustworthy Helpful at all times”

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Posted 7 months ago

“Great company staff are great never had a problem when I needed to use AAA+++++”

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Posted 7 months ago

“We had a problem,with one of us had to drop out with family problems, you sorted it out and had the money back,🥳”

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Posted 7 months ago

“I spoke to three advisors who were very friendly and professional also prompt with my query.”

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Posted 7 months ago

“Very easy to complete forms for quote coupled with the discount code to reduce the cost”

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Posted 7 months ago

“A very efficient lady who was very helpful and had excellent product knowledge. Care for the customer attitude was evident and changes to my renewal policy were dealt with clearly to my satisfaction.”

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Posted 7 months ago

“I Didnt have to wait too long for them to answer the phone, The Guy with whom i spoke too was very pleasant & polite, i told him i only had 20mins to sort the holiday insurance out, as i had another urgent appointment, He went through everything with me as quickly as he could, he was very thorough not leaving anything out..i was very impressed the way he handled my call, he was so obliging knowing i had an urgent appointment..”

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Posted 7 months ago

“Straight forward easy and competitive”

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Posted 7 months ago

“Stay sure contacted me before my policy expired to let me know the new price for the annual cover. It was such a simple straightforward process to renew the policy for another year. I hope I don’t need the travel insurance when I am away but it’s good to know I am covered. I also received a text with a phone number to use when we are away. Excellent 👍 service thanks”

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Posted 7 months ago

“Price is good and staff are helpful.”

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Posted 7 months ago

“Excellent and experienced service”

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Posted 7 months ago

“Relatively straight forward to deal with, prompt settlement of claim and competitively priced.”

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Posted 7 months ago

“Very informative and helpful”

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Posted 7 months ago

Staysure is rated 4.4 based on 1,083 reviews