Staysure Reviews

Name: Staysure
Rating: 4.39

4.4 Rating 1,079 Reviews

87 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.4

Based on 1,079 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

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“I’ve been trying to resolve an issue for week as I have a new and unexpected medical condition . They have told me that I will not be covered for an upcoming trip but can take out insurance with another provider and that they will cover the cost. It’s almost impossible to get through to them however. Whenever I ring I get the same message about unexpectedly high volume of calls, emails take days to be answered and the online chat just fobs me off. No one seems to be able to tell me about how to make this claim, and when I do manage to speak to someone I’m given incorrect information. I’m tearing my hair out”

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Posted 2 years ago

“I have had similar awful experiences and lack of communication as other reviewers on this site and I’m so frustrated with it all. I won’t repeat what has already been said except my claim is a fairly straightforward one but they seem to want to make it as difficult as possible. If you have a choice DO NOT go with this company in the future …. take your business and your money elsewhere.”

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Posted 2 years ago

“Absolutely horrendous we couldn't travel due to unplanned surgery Jan 2022. The claim and supporting information sent 4.1.22.still no joy the company won't answer phone calls or emails we just do not know where else to go”

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Posted 2 years ago

“Like many other Staysure customers I’m so frustrated with the lack of communication, numerous promised phone calls back that don’t happen, and complete lack of any care or response. Our claim was submitted in December and still no real response or settlement I will never use Staysure in the future.”

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Posted 2 years ago

“Very easy process to buy a policy but appalling service regarding claims settlement. I contracted Covid whilst in Norway over Christmas and still my claim has not been settled - lack of communication / endless promises to call back to no avail - worst customer experience ever - if I could give zero stars I would - do not buy from them”

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Posted 2 years ago

“Bought a policy for a family member using my email adress the policy isnt in my policys online chat cant help so dont bother and the call centre cant either waste of time going to have to cancel the insurance and buy again with a proper company”

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Posted 2 years ago

“TERRIBLE TRAVEL CLAIM EXPERIENCE As a 73 year old who got Covid at Christmas the claims department are shocking with no return emails and when phoned do not return calls as promised. It is now 2 months and no response. They have all the documentation but still no communication. Avoid Staysure.”

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Posted 2 years ago

“I paid ins 2020 holiday cancelled stay sure I could carry over till 2023 I have just booked a holiday tried to get intouch with them no reply. Phone or email after My holiday I will seek legal advice.”

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Posted 2 years ago

“We had to cancel our holiday because of a heart operation on 4th January 2022. Whilst I was in hospital my husband sent off all the relevant paperwork by registered post . There was no acknowledgement so two weeks later my husband rang customer services and was told it was on the system waiting for a loss adjuster to view it . One week later we had a letter from them asking for the paperwork sending again which we did straight away by email still no acknowledgement. We are now five weeks later after numerous emails and unanswered telephone calls and still no communication from them whatsoever. In our opinion the customer service is very very poor and leaves us in limbo and the feeling we will never use them or indeed recommend them”

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Posted 2 years ago

“If I could give zero then that is the score I would give Staysure and their travel insurance underwriters. AVOID THEM AT ALL COSTS. Well before the Covid19 pandemic my wife had annual multi-trip travel insurance with them including Disruption Cover that I was told would cover any unexpected events. They charged extra premium for this (£650/year). She had booked a flight to visit family in Vietnam in Mar 2019 with a transit stop in Hong Kong. Vietnam banned flights from all of China in Feb 2019 that would have left my wife stranded in Hong Kong. We had to cancel the flight with the travel agent who charged £150 in administration fees for their and the airlines fees. I tried to claim this on the travel insurance. First of all the telephone numbers to get a claim form were not answered at all and one was even disconnected. Eventually I had to call their new insurances number that was picked up immediately. After getting a form that I submitted immediately it took months for them to reply and told me to approach my credit card company, travel agent, airline to get a refund!!! When I replied that I had tried this and it was futile, they took months to reply requesting why the travel agent charged admin costs. Frustrated I complained to the Financial Ombudsman Service (FOS). The FOS itself took almost 2 years to pursue my case and eventually decided in my favour and forced them to pay my claim! It has taken almost 2 years to get this result!!! Staysure will pleasantly take your money but when it comes to claim FORGET IT!! DON’T TOUCH THEM WITH A BARGEPOLE!!!”

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Posted 2 years ago

“Dissapointed in Staysure. Both my parents are insured with them. My mum has just been diagnosed with something she's unknowingly had for years, yet they won't insure her for it. Their answer was to cancel her policy.”

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Posted 3 years ago

“We went on holiday to Portugal last year. My husband had been bit by a mosquito or blow fly. As a result he had two toes amputated. We informed Staysure and as of yet we've had no response. Very poor service”

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Posted 3 years ago

“Always helpful, explain fully and show an interest in you. Have always found Staysure to be very competitively priced and the additional 3 months free over the covid period has been brilliant.”

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Posted 3 years ago

“My nephew is in Greece Zante. He broke his leg in 2places and a vertibrea all this happened 7 days ago and knothing has been sorted my sister has been directed every where emails lots of paperwork but nothing being done do this company know what they are doing its27/08 /21 and still no answers. One sad young lad in pain”

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Posted 3 years ago

“Been with Stayshure for a long time recommend”

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Posted 3 years ago

“Keenly priced and very helpful when you need them. Would recommend them .”

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Posted 3 years ago

“Have used Staysure for a number of years for holiday insurance always found the price competitive. When needed if spoke to anyone found them very helpful, knowledgeable and very friendly.”

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Posted 3 years ago

“Have used Staysure for years. Competitive prices and peace of mind for older travellers. Straightforward English too!”

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Posted 3 years ago

“Easy to arrange and renew. Peace of mind for older travellers”

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Posted 3 years ago

“We have used staysure for many years and have always found them fair and easy to deal with”

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Posted 3 years ago

Staysure is rated 4.4 based on 1,079 reviews