Staysure Reviews

Name: Staysure
Rating: 4.39

4.4 Rating 1,078 Reviews

87 %

of reviewers recommend Staysure

Company Reviews

Questions

Metrics

4.4

Based on 1,078 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service in every way, thank you. Returning customer. Keegan superbly helpful and efficient, great advert for the company”

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Posted 5 months ago

“I went to do my travelling was very quick and easy”

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Posted 5 months ago

“Website was easy to use”

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Posted 5 months ago

“The lady was very helpful. The quote was very good.”

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Posted 5 months ago

“No long wait on the phone to get through to someone. Everything straightforward even with my husbands medical issues. Would recommend this insurance company without any hesitation.”

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Posted 5 months ago

“Speedy and excellent service”

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Posted 5 months ago

“Quick and easy to get insured. Used the 'live chat' service who informed me of every step. Will definitely be using Staysure again.”

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Posted 5 months ago

“Professional and very helpful. Insurance sorted with no fuss.”

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Posted 5 months ago

“Didn't update my documents on first call. My name was not correct.”

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Posted 5 months ago

“Insuring online was simple, and the price seemed competitive.”

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Posted 5 months ago

“I cancelled my auto renewal and yet I was still charged.”

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Posted 5 months ago

“After a little difficulty finding the right person , everything was good ,could not be more helpful . Thank you.”

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Posted 5 months ago

“Answer the questions, tick any boxes, click confirm then pay. All done, quick and simple. Thank you, Staysure.”

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Posted 5 months ago

“No long wait on phone, easy to understand quote, documents quickly arrived on my email.”

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Posted 5 months ago

“Very good website and quick and easy”

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Posted 5 months ago

“• On 15/01/23 I booked trains for my partner and me from Britain to Nice – return journey on 2/06/2023; • In May we took out Staysure holiday Travel insurance (Annual Multi Trip Comprehensive Europe); • In mid-May rail strikes were announced in Britain for 2-3/06/23, which meant we would be unable to return home until 4/06/23; • On 19/05/23 I telephoned Staysure and spoke to an operator for 05:25 minutes to check if our insurance policies would cover hotel costs for a two-night stay in London, and I was assured they would; • On 10/06/23 I emailed Davies Claims Solutions (Staysure’s Underwriters) with a request for £333.20 (less excess) for our stay in London • On 20/06/23 Davies Claims Solutions replied saying my claim had been turned down because our insurance policies covered only mainland Europe and not Britain; • On 26/06/23 I emailed both Davies Claims Solutions and Staysure filing a complaint on the grounds I had been told by Staysure on 19/05/2023 that we would be covered for our London stay; • On 14/08/23 Davies Claims Solutions replied saying “Unfortunately, when reviewing your complaint, the advice you were given by StaySure was incorrect and unfortunately due to the terms and conditions of your Insurance policy we are unable to cover this aspect of your claim.” • I therefore contacted the Insurance Ombudsman who upheld our claim on the grounds that we had been given incorrect information by Staysure, and in late December 2023 they eventually paid up.”

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Posted 5 months ago

“Straight forward questions from a company that I have used many times. The contact Kath was very friendly and went through the process very efficiently. The policy I decided on seems quite adequate for my needs. I was content with the outcome”

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Posted 5 months ago

“The young lady was extremely pleasant and patient, I would recommend her to anyone if I could remember her name, sorry.”

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Posted 5 months ago

“The people I spoke to were very nice the first person I spoke to said he would ring me back in one hour so I could check on something but he never did so had to ring and go through everything again with new person who was very nice . If they say they will ring you they should but never do which is very annoying”

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Posted 5 months ago

“Our advisor was very helpful and made the taking the travel insurance out very easy.”

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Posted 5 months ago

Staysure is rated 4.4 based on 1,078 reviews