Steadyrack Reviews

Name: Steadyrack
Address: 2/58, Discovery Drive,, Bibra Lake
Rating: 4.82

4.8 Rating 149 Reviews

95 %

of reviewers recommend Steadyrack

Company Reviews

Product Reviews

508

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+61 8 9435 2435

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marketing@steadyrack.com

Location:

2/58, Discovery Drive,
Bibra Lake
6163

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Steadyrack 5 star review on 13th July 2023

Conny

Steadyrack 5 star review on 3rd July 2023

Normen

Steadyrack 5 star review on 25th May 2023

Tim

Steadyrack 5 star review on 23rd April 2023

Mr.

183

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product but customer service and shipping/returns/refunds policy is really poor. East coast buyers- PLEASE BE AWARE that SteadyRacks are shipped from WA, so if there is any need for returns from east coast it will cost you $$$$. There is also a 10% admin/restocking fee. I purchased as a gift in early January and received an email mid-Jan to say the order had been shipped....... today is 22 Feb and still no confirmation of timing for delivery. The consistent line from SteadyRack is: a) a 3rd party shipper collected the item from them over one month ago b) 3rd party shipping issues are beyond their control and concern c) although they "understand my frustration" it's my problem, not theirs...... d) it should get delivered eventually (6 weeks and still waiting) d) if it shows up...... I have the option to send it back to them in WA at my cost and then potentially be refunded up 90% of the purchase price I ordered 4 Steady Racks late last year- the product is good.......but I would strongly caution against dealing with SteadyRack directly based on their shipping/returns/refunds policy. Perhaps consider a local retailer who understands or cares about customer service?”

Helpful Report

Posted 3 years ago

Hi Cameron, We're sorry you're experiencing delays to your delivery. Following the recent flooding in South Australia there has been widespread damage to key transport train lines and roads - which has caused deliveries to become delayed across the country. This is unfortunately out of our control, as it was an unforeseen natural disaster. Our Customer Team have spoken with you directly about your delivery, and have let you know that your order has now arrived at your local depot. We'd expect this to be with you soon. If you'd like to return the product once it arrives with you, that's not a problem. Our returns policy is stated on our website, we're sorry for any confusion here - we do try to make this as clear as possible. We're here to help with any queries or concerns you have, so if you have any more questions please don't hesitate to reach out to our Customer Team. Best wishes, Karri

Posted 3 years ago

Steadyrack is rated 4.8 based on 149 reviews