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Stein Mart Reviews

1.4 Rating 286 Reviews
9 %
of reviewers recommend Stein Mart
1.4
Based on 286 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 56%
Accurate And Undamaged Orders
Greater than 78%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Stein Mart 1 star review on 27th June 2022
Kim Lahr
Stein Mart 1 star review on 27th June 2022
Kim Lahr
Stein Mart 1 star review on 9th December 2021
Anonymous
Stein Mart 1 star review on 9th December 2021
Anonymous
Stein Mart 1 star review on 30th August 2021
SH
Stein Mart 1 star review on 30th August 2021
SH
Stein Mart 1 star review on 28th August 2021
Anonymous
6
Anonymous
Anonymous  // 01/01/2019
Good value, many options!!
Helpful Report
Posted 6 years ago
item received in a million pieces- requested either a new item or money back. NOTHING!!! Corporate is still reviewing for over 45 days!!! BS! You have my money- you shipped me an item that was in a million pieces- and I have to wait for someone in the corporate office to tell me whether or not I get a new one! No wonder your stuff is cheap
Helpful Report
Posted 6 years ago
Used to love shopping here but they have really started buying for the 60 and over crowd. They must have changed buyers or something because the clothing for woman is fugly and for old ladies. There is no juniors dept and petites is full of old lady brands! No wonder their stock is orth less than a dollar a share. Good luck Steinmart
Helpful Report
Posted 6 years ago
I ordered a blouse and earrings a 2 weeks before thanksgiving on line. I never got them, they said that according to the mail information they had I got them the day after thanksgiving. They gave me a tracking number to claim my package at USPS. I did go multiple times, wait in line for long time because of the holidays approaching ( waste of time) they said that they did not have the package and the tracking number I had was not from and the package was transfer to UPS so they told me to claim it at UPS. I went to UPS and they said not to have it. So I was very disappointed because no one had the package. Called Stein Mart and did not want to deal with the issue, not refund, store credit nothing to compensate the disappointment. They said to file a claim to the postal office, I tried but the package had no insurance, I couldn't do anything. I lost my money, time and credibility to Stein Mart online. I WILL NEVER GET ANYTHING FROM THEM.
Helpful Report
Posted 6 years ago
customer Service is great at this store! friendly, helpful. Love the quality of products and clothing and great prices! My favorite store for sure.
Helpful Report
Posted 6 years ago
great selection colors sizes and prices....prompt mailing
Helpful Report
Posted 7 years ago
Stein Mart is rated 1.4 based on 286 reviews