“DO NOT USE!! My son took his first year of car insurance with them. Black box fitted. He then accepted a place at uni where he would be commuting and had to increase his mileage which was always a possibility and was discussed during the sales call. He wasn't told at point of sale that this is a low mileage policy (meaning if you increase it you incur extortionate costs!) Adding 3000 miles cost him an extra £550 then when increasing it again was charged a FURTHER £709!! The original annual premium was £1600 so this almost doubled his insurance for the year! He had a conversation during the sales call and the first MTA call about the possibility of having to increase the mileage at a later date and was not told they charge you 10% of the current premium per 1000 miles added. Plus large admin fees of course! Made a complaint and received £35 back despite very clear FCA regulation breaches. I work in insurance and have done for almost 20 years and have never experienced anything like the disgusting service my son received. The "complaints manager" had never even heard of the basic FCA guidelines I was quoting. They should all be receiving training on this stuff annually. I do and I'm not even customer facing! Will be making a complaint with the Financial Ombudsman”
“Cowboys/girls/people. I got my insurance from Sterling, due to covid I had a payment problem, they charged me £27.50 late payment fee, then next month they tried putting my premium up roughly 50% and claimed if I didn't pay I'd get another fine. So I went to price comparison website found much cheaper providers and cancelled my policy. Even with the £100 cancellation fee and to cover me for twice the miles its going to be much cheaper still. Fairly costly experience. PTCTA320587
Just seen and added review on yell.com, now 4 1star reviews.”
