“I unfortunately am very disappointed with my Sterra moon. I bought it mostly for dust but I am told by your customer service that dust is not well collected by your machine. I feel like I completely wasted my money. Your advertising is very deceptive.”
“I don’t usually purchase these types of products online but the ads were intriguing. So I order one of the Sterra Moon air purifiers. Plugged it in and wow! The claims were true. Fresher air, less pet odors, and less dust, even the wooden floors stay cleaner. I ordered a second one for bedroom. Very pleased with the purchases.”
Thank you so much for your wonderful 5 star rating, Marsha! We are so glad that the Sterra Moon air purifier has made such a positive impact in your home! We appreciate your loyalty and trust in our products. Thank you for choosing Sterra!
“I love this product. My allergies and stuffy nose are much better when I sleep at night. I use it in my bedroom. I had a neighbor burning wood and it lit up in Red and took care of the air in my room.”
Thank you for your 5-star rating of Sterra USA, Belinda! We're so pleased to hear that you love this product and that your allergies and stuffy nose are so much better now. It makes us even happier to know you're using it in your room and that it was able to filter out your neighbor's smoke. We look forward to continuing to provide you with a cleaner and more comfortable environment!
Thank you so much for the 5 star rating, Michael! We're glad that Sterra USA is working great for you and that the white noise is working well. We really appreciate your feedback!
Thank you Lynn for your 5 star rating of Sterra USA! We are thrilled that you are enjoying the product and getting the results you had hoped for--it sounds like your home now smells much better! My house no longer smells like stinky dogs - that’s great news!
“Wow it really works, I had it in the living room and turned the oven on to clean after about 30 minutes went from low speed Blue to medium speed Red and then after about another 30 minutes went back to low speed Blue.
The usual smell from the oven was greatly reduced.”
Thank you so much, Roy, for your 5 star rating of Sterra USA! We're so pleased to hear that the product is working so well for you. We appreciate you taking the time to detail your experience and we're glad that you're noticing the results. Thanks again for your support, we truly appreciate it.
“I have been trying to return this product. I can not get it to work correctly. I do not want the app. Everytime I physically try to adjust thecwind it shuts off. I have repeatedly tried your customer service to send me a return label. I am now going to report this to BBB and Solve it Sevin and my bank”
“I have only had my air purifier for a short time but it has been great. The delivery was fast and the installation was easy. The iPhone app works great and I am looking forward to using it for a long time.”
“At first I wasn't sure that the device would work but thought I would give it a try. I have 3 cats and constantly vacuuming and dusting to remove hair from the tables and countertops in the living area and kitchen. After 3 days I noticed that there was far less hair than normal. I cleaned again and after a few days, there was still little to no hair in places that it usually settled. I run the device full-time but not always on high. I'm so pleased that I will probably buy another for the bedroom area.”
“I have really bad allergies 🤧 Well not anymore . Clean air seems to be making the difference. Sleeping better is living better . Thanks for changing my life 👍🏻”
“It is very quiet. The only time I here them is if the quality changes and extra filtering is needed. Then they automatically sense the need and go into a stronger filtering mode and then transition back to a quieter mode.”
“My new Sterra is everything it was advertised to be. It looks good in my bedroom, it’s quite but the most important thing about my new Sterra is that my wife likes it! Wahoo !”
Hi there! We apologize for the inconvenience that these issues have caused you. An email has been sent to you so we can make amends and address your concerns. We acknowledge this helpful review, this will be taken seriously and a ground for us to improve further. Thank you.
“They charged me for 2 Purifiers. Now I have to call my Credit Card for unauthorized charge... and also never received the 2 free filters the promised. Buyer beware...”
Hi there! We apologize for the inconvenience that these issues have caused you. A private message has been sent to you so we can make amends and address your concerns. We acknowledge this helpful review, this will be taken seriously and a ground for us to improve further. Thank you.
“I’m having a huge problem keeping the downloaded app on my phone. It appears then disappears. I’ve tried severely times, extremely frustrating!!! I sync the units they appear then not.”
Hi there! We apologize for the inconvenience that these issues have caused you. An email has been sent to you so we can make amends and address your concerns. We acknowledge this helpful review, this will be taken seriously and a ground for us to improve further. Thank you.
