“I liked it just fine in the beginning. Than the filter needed changing after 90 days in a fairly clean room.
Ok, I accepted that, spent the 50.00 for a clean filter.
Can't get the air cleaner to reset. Did everything the website suggested, many times.
Guess I have a red light on forever.”
“I see very little difference in the dust in my house. I placed it in two different locations. The fan is too loud and circulates the dust. I wouldn’t recommend this product or purchase another one.”
“I unfortunately am very disappointed with my Sterra moon. I bought it mostly for dust but I am told by your customer service that dust is not well collected by your machine. I feel like I completely wasted my money. Your advertising is very deceptive.”
“I’m having a huge problem keeping the downloaded app on my phone. It appears then disappears. I’ve tried severely times, extremely frustrating!!! I sync the units they appear then not.”
Hi there! We apologize for the inconvenience that these issues have caused you. An email has been sent to you so we can make amends and address your concerns. We acknowledge this helpful review, this will be taken seriously and a ground for us to improve further. Thank you.
