Steven Eagell Toyota Reviews

Name: Steven Eagell Toyota
Rating: 4.07

4.1 Rating 147 Reviews

76 %

of reviewers recommend Steven Eagell Toyota

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4.1

Based on 147 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Steven Eagell Toyota 1 star review on 18th September 2024

Adrian V

Steven Eagell Toyota 1 star review on 21st April 2024

Adrian Fry

Steven Eagell Toyota 1 star review on 9th March 2024

Wayne Nicholson

Steven Eagell Toyota 1 star review on 25th September 2023

Anonymous

Anonymous // 01/01/2019

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“Our sales consultant at Steven Eagell (Romford), Leandri Botes, was on time, friendly, helpful and welcoming. She was very patient, kind, and accommodating to our requirements and we were very pleased with our all round experience and purchase of our new Yaris. 10 out of 10.”

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Posted 8 months ago

“STAY AWAY FROM THE PETERBOROUGH BRANCH!! They’re quick to take a holding fee from you but after chasing multiple times, every few days, still no refund a month later because I chose not to buy the car in question! Disgusting!!”

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Posted 8 months ago

“I took my car into Steven Eagell Toyota Tamworth yesterday for a Service. The service team were professional, friendly, approachable and looked after me very well. The work to be carried was gone through and confirmed, and my car was serviced and valeted while I waited, without any fuss. My experience was further enhanced by Luke Cramp, who I met for the first time, from the sales department. He was polite, professional and a pleasure to do business with, resulting with me ordering a new car. Delighted with the whole experience.”

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Posted 8 months ago

“Had to deal with parts department today and would like to say the guys were extremely helpful and kind. Sorry didn’t catch their names but they’re a credit to your organisation”

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Posted 8 months ago

“Bought a used Corolla from Steven Eagell Chelmsford, Hussein was great, friendly, professional and knowledgeable, came up with the perfect vehicle for me. Car was handed over by Nashe, who looked after me really well, making sure I was happy with the car. A small issue that arose after a few days was handled without problem by Oliver, who sorted it out and got it addressed quickly and without any problems. Thanks to everyone at Chelmsford, I felt valued, and very happy with my purchase and with the sales experience. The lady on the welcome desk who kept offering us drinks was lovely too👌 Top marks from me👏👍”

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Posted 9 months ago

“Always treated well and service staff Roxanne and Emily very professional in their welcome and knowledgeable in any of your enquiries ect. Always a pleasure to go to the Tamworth Steven Eagles so friendly and helpful. Neil good trustworthy and most professional in sales. He has looked after all my family in buying the right car for their needs.”

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Posted 9 months ago

“Excellent Service. Just before Christmas, I contacted the Luton branch and spoke with Zeshan told him my budget and what I was after and in no time he came through for me. Wow, he was always present to answer any questions I had, he put my heart at ease. He went above and beyond to ensure I was satisfied with my purchase even coming in on his day off to do the handover. Thank you so much Zeshan for your amazing service. I will recommend Steveneagell Luton anytime!”

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Posted 9 months ago

“I want to give Arkham 5 stars for helping me today with a small problem .He is working at Toyota Tamworth Steven Eagell”

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Posted 9 months ago

“Excellent, friendly, helpful, and informed service from Ballal for our pre owned hybrid Yaris He went the extra mile and made our purchase a happy one. Debbie Clifford”

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Posted 9 months ago

“I was invited by Jeff of Steven Eagell Toyota Bedford to attend one of their promotions. I reluctantly went with my family. Little did I know we were going to receive first class service. Jeff was busy with some customers at the time we got there. He handed us to Minhaj Ali, his sales workmate. Minhaj, took us around the showroom, and professionally asked us the right questions and also answered all our questions professionally. He was able to help us make the right decision basing from our open interaction. He even encouraged us to pay the deposit in instalments while we waited for the team to push for the manufacturing process of our chosen vehicle. Minhaj, kept us informed and also helped me synchronise the vehicle to my phone. We generally commend Steven Eagell Bedford team for a good service and friendly service. We promised to visit them soon purely because of the conducive and copacetic service we were offered. We'll done Minhaj Ali, Jeff , sales Manager and the rest of the team.”

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Posted 10 months ago

“Canterbury dealership. Bought na auris used, took them 1 week to prep car, got there was still not ready. Didn't stamp service book and opened bonnet covered in cobwebs and dust. No washer fluid, previous customer data still on sat nav. Then got passed around different managers and was promised £200 compensation. Never materialised, stopped answering emails and calls.”

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Posted 10 months ago

“A third world dealership this Bad systems, poorly trained staff and just a pathetic setting. I am amazed Lexus has chosen them. Downhill from here”

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Posted 10 months ago

“Time wasters advertised car was not as described or as phone conversation, when challenged and asked if they would bring it up to standard they refused and the whole experience was pushy and horrid. They should be ashamed, when I asked for the manager they said they are busy you have to go through us sales guys.....”

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Posted 11 months ago

“I just picked up my new car today. It was a very smooth and pleasant experience. Jaydon was very helpful. Special thanks to Douglas Robson who was as fantastic as ever. In summary, I felt I was there with friends for a cup of tea and at the end had a new car too!”

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Posted 11 months ago

“Took delivery of my second car from St Ives. Dealt with Denny who ensures everything goes as smooth as silk.Delivery promise was fully kept. No pressure.Just fantastic service with a smile.This gentleman comes from the old school and he really does make the purchase a pleasure. Cannot fault the service.Car was delivered home yesterday beautifully valeted. Full marks.”

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Posted 11 months ago

“Lovely staff who are very helpful and friendly. ( Ellie and Roxy deserve a mention) . It always seems to be a very well oiled machine. My car just gets sorted and I carry on with my day”

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Posted 11 months ago

“Customer service at Steven Eagell Oxford is awful. They either do not answer the phone or say they will ring back and then don’t bother. They had my car for 10 days but still say they have no news on how the repair is going.”

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Posted 11 months ago

“I had a most professional and courteous customer service from Emily and the team on my visit for a recall check and body damage check last Friday. In fact whenever I go I have the same quality customer service from whoever I see.”

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Posted 11 months ago

“This dealership(Wolverhampton) used to be good. but now you should AVOID! Had 3 cars in a row now, Aygo, Yaris and Rav4 Hybrid. The cars been good but the service from this garage has been awful. Been chasing them for 3 months now to set up a service plan and just keep getting ignored, Has several staff members copied in and they all just ignore. I think its basically a take your money and run business, luckily our car has been fine but if you had one with a problem good luck getting them to even acknowledge you. Check out their Trust pilot reviews - very poor. AVOID!”

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Posted 1 year ago

“Roxy in Tamworth is amazing in the service department . I wouldn’t ever take my car anywhere else .”

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Posted 1 year ago

Steven Eagell Toyota is rated 4.1 based on 147 reviews