“
Order didn't arrive, parcel never seemed to reach Royal Mail, so I also have reservations, like the other review, about it actually being sent. A replacement was finally issued after many attempts at reaching customer services. It still says dispatched on the tracking info 3wks later. Never reached Royal Mail either. Strange. Thankfully I did get a refund. Shocking service overall 😑
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posted 1 year ago
- Anonymous
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Contacted customer services who sent a replacement order which didn't arrive either! Shipping info has never updated and Royal mail seem to be still waiting on the parcels so I have doubts if they were ever even dispatched in the first place.
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posted 1 year ago
- Anonymous
“
I spoke on live chat.
Customer service is disappointing. I have never had such bad customer service from any other shop. They just want your money and don’t care after that! I will never buy from them again. Still waiting for manager to get in contact with me, if they ever do!
I gave them one star as there isn’t an option for no stars.
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posted 3 years ago
- An ex customer
“
The customer service is awful, they are breaking the law but their Customer Service Manager refuses to check this out:- Under the UK consumer law you automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person.
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posted 3 years ago
- Anonymous
“
NO! Appalling service.
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posted 3 years ago
- Sheila Jordan
“
brought the canvas for a Christmas present, order took almost 3 weeks to arrive (spent two days trying to locate it as it had been left with a neighbour!)
unfortunately the present i ordered came on 15th December, given that Christmas is 25th i gave them the gift on the 25th!!! The recipient did not like it so i wanted to arrange a return, i did not receive a response so i posted this anyhow, i was then informed that i have missed the cut off date and that i would also then have to pay for the postal costs back to me!
Why is it okay for a company to take over 2 weeks to post things to you, but they do not provide you with that same grace in timescales for returns, especially given that this was a gift! (and had i ordered any later it was likely that it would not have arrived on time!)
The reason for return was the fact that ive paid 60 quid for a canvas no bigger than a piece of paper! then factoring costs of postal back and then should i want my order returned a further £10 on top!!! so thats £80 for a canvas that i dont want!!!!!
Wouldnt bother with customer service because they dont actually care.
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posted 3 years ago
- Anonymous
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Very unhappy with the attitude of customer service.
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posted 4 years ago
- Mrs Martin
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Same as everyone else what disgusting service no sign of item they are conmen
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posted 4 years ago
- Anthony Windmill
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Product arrived damaged and was an anniversary present. Ive spent hundreds of pounds with Steven Brown. The advisor made me feel like i deliberately damaged if myself. Bad service. Many more artists around.
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posted 4 years ago
- Jane knight
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Overpriced poor quality goods- I have spent a fortune on his large prints which have faded within 6 months of being on my walls (indirectly from sun)- I bought a calendar recently as a gift- took 10 days to arrive!
I have lost faith in his goods and have started buying better quality canvases from another artist- who has excellent customer service and after sales!
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posted 5 years ago
- Anonymous