Steven Brown Art Reviews

Name: Steven Brown Art
Rating: 2.60

2.6 Rating 144 Reviews

38 %

of reviewers recommend Steven Brown Art

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Metrics

2.6

Based on 144 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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Steven Brown Art 1 star review on 13th November 2024

Sam

Steven Brown Art 5 star review on 30th April 2022

Michelle Lovelock

Steven Brown Art 1 star review on 5th June 2021

Vickie Barrett

Steven Brown Art 1 star review on 22nd September 2020

Mrs Martin

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered sadly without reading reviews as have had his items in the past and were really good unfortunately I placed a order and have never received my goods or a refund they never answer emails or the phone and when u contact them on Facebook they block you disgusting company still taking peoples money with no sign of goods DONOT BUY FROM THEM”

Helpful Report

Posted 3 months ago

“❗️Be aware of this company if you need to activate a return. It went into liquidation in 2019 and dissolved entirely in 2022. DGD Ltd owns the rights to the company. My mum is being completely ignored with all email communication ❗️ Only giving it 1 star because I can’t give it zero.”

Helpful Report

Posted 3 months ago

“Have emailed a few times about a order I received broken ...no reply from them .won't be buying again”

Helpful Report

Posted 4 months ago

“Have been purchasing art etc for many years all excellent! Except for latest canvas 40/40 £200 ! It is warped ! Rang customer care 9 times....no answer! Emailed roughly 14 times only to be told be dealt with 3/4 working days! I first made contact 21st October!!! this is not good enough customer care is terrible just ignoring complaint !”

Helpful Report

Posted 4 months ago

“Bought a lovely blanket. After 14 working days it didn’t arrive. No responses to emails in over ten days, apart from an automated one. Plus phone number disconnects. I wouldn’t buy again from them.”

Helpful Report

Posted 4 months ago

“Ordered print , lost before it got to me. I can get no reply either by phone or email. I would never use again.”

Helpful Report

Posted 4 months ago

“been waiting for a replacement rug since October as mine is damaged still not received the replacement emailed and phoned them with no answer very disappointing just want my money back and I can't even do that as there not answering”

Helpful Report

Posted 5 months ago

“Do NOT buy Unable to make contact with the site about print paper faults on collector edition prints Phone calls diverted and NEVER connect Emails - fail to deliver Is this a rogue site? Unable to communicate with a subsidiary producer?”

Helpful Report

Posted 5 months ago

“No goods no contact despite repeated emails no refund absolutely abysmal. Avoid at all costs”

Helpful Report

Posted 1 year ago

“Order didn't arrive, parcel never seemed to reach Royal Mail, so I also have reservations, like the other review, about it actually being sent. A replacement was finally issued after many attempts at reaching customer services. It still says dispatched on the tracking info 3wks later. Never reached Royal Mail either. Strange. Thankfully I did get a refund. Shocking service overall 😑”

Helpful Report

Posted 2 years ago

“Placed an order 7 weeks ago but it never arrived. Contacted customer services who sent a replacement order which didn't arrive either! Shipping info has never updated and Royal mail seem to be still waiting on the parcels so I have doubts if they were ever even dispatched in the first place. They didn't respond to numerous emails and messages and each time I rang customer services they promised to get back to me with updates but never did. Absolutely abysmal customer service. Going to attempt to get a refund now as I don't think my order will ever arrive. Wish me luck... 😕”

Helpful Report

Posted 2 years ago

“I spoke on live chat. Customer service is disappointing. I have never had such bad customer service from any other shop. They just want your money and don’t care after that! I will never buy from them again. Still waiting for manager to get in contact with me, if they ever do! I gave them one star as there isn’t an option for no stars.”

Helpful Report

Posted 3 years ago

“The customer service is awful, they are breaking the law but their Customer Service Manager refuses to check this out:- Under the UK consumer law you automatically get a 14-day ‘cooling-off period’ when you buy something you haven’t seen in person. The cooling-off period starts the day after you receive your order, and there doesn’t need to be anything wrong with the item for you to get a refund. If you paid for standard delivery when you bought something, the seller has to refund this if you return it. Steven Brown is refusing to adhere to this. Please if you return something and dont get a full refund - log this with your credit card company and also with https://www.citizensadvice.org.uk/. They are currently looking into this and the more people it affects the better. I can imagine they have retained 1000's of delivery fee illegally.”

Helpful Report

Posted 3 years ago

“Customer services is very poor. I purchased a large canvass and noticed it was a miss print and the ears were chopped off. Despite being a regular customer who has purchased 11 prints and canvases they refused to replace the miss printed canvas. Needless to say they have lost my future custom and I will never recommend to anyone again. Totally disgusting attitude from this company.”

Helpful Report

Posted 3 years ago

“I ordered wireless ear phones and a pack of three face masks. It said 10 to 14 days to arrive, headphones arrived on the 13th day, that's fine as in expected time. The face masks on the other had took nearly 4 weeks and 4 emails. 2 emails were polite and asked them when I would get the masks, but both times I had a standard and what seem to be an automated email back as both times they were identical emails which said they would be with me soon as coming from a different factory. After a futher week I sent a 3rd email asking when I would recieve the masks and if I didnt hear from an actual human I would go mad and demand to have a refund. To that I got an email saying they were looking in to it... but found myself asking a 4th time and that I wanted my money back. I had an apology from them and would get dispatch details soon. They never emailed me again I literally had dispatch details from the courier to say they would be delivering next day. So then I get the masks, they are absolutely huge, to the point they cover a full face and not even made nice to fit nose and mouth properly. So all in all I am certainty not impressed what so ever and will I bother to buy anything else from them.... NO! Appalling service. I wish I had read reviews before I placed the order!”

Helpful Report

Posted 4 years ago

“brought the canvas for a Christmas present, order took almost 3 weeks to arrive (spent two days trying to locate it as it had been left with a neighbour!) unfortunately the present i ordered came on 15th December, given that Christmas is 25th i gave them the gift on the 25th!!! The recipient did not like it so i wanted to arrange a return, i did not receive a response so i posted this anyhow, i was then informed that i have missed the cut off date and that i would also then have to pay for the postal costs back to me! Why is it okay for a company to take over 2 weeks to post things to you, but they do not provide you with that same grace in timescales for returns, especially given that this was a gift! (and had i ordered any later it was likely that it would not have arrived on time!) The reason for return was the fact that ive paid 60 quid for a canvas no bigger than a piece of paper! then factoring costs of postal back and then should i want my order returned a further £10 on top!!! so thats £80 for a canvas that i dont want!!!!! Wouldnt bother with customer service because they dont actually care... overall would i buy from this company again...nah overpriced for what it is (A PRINT!) and the lack of customer service means i wont be a returning customer”

Helpful Report

Posted 4 years ago

“Placed an order recently and realised I already had one of the colouring books so I emailed them within 30 mins of placing the order to ask to change it. They would not have picked up the order till the next morning and have refused to change the book. I have spent well over £400 on purchases however that's my last. Customer services are shocking!!!”

Helpful Report

Posted 4 years ago

“When you view the pictures up close, cheap canvasses and printing.. I personally don’t like the art, buy a canvas yourself and some acrylic paint. It’s like art for children? Going by what his staff suggest he’s not to be trusted to provide quality stuff.”

Helpful Report

Posted 4 years ago

“I have bought numerous Steven Brown items over the years including a canvas, cutting board, 6 small mugs 3 large mugs, biscuit tin and have been pleased, but recently one of the smaller mugs has had a crack by the handle and was replaced no problem- now another mug has now gone with the same defect apparently these expensive mugs are not built to last and as I have had it 9 months I cant expect them to last. Well considering I have mugs and other porcelain and China items which have lasted up to one hundred years -I believe I have a faulty batch -the mugs are not stamped so quality, or lack of it, is the issue here. Ask anyone from the Potteries where quality is stamped. Very unhappy with the attitude of customer service. Apparently quality and safety do not matter or happy customers for that matter, shocking.”

Helpful Report

Posted 4 years ago

“Same as everyone else what disgusting service no sign of item they are conmen”

Helpful Report

Posted 4 years ago

Steven Brown Art is rated 2.6 based on 144 reviews