We're so sorry to hear this! Have you reached out to support? We'd be more than happy to work through the issue with you and provide free usage credits if a HAR parse did not successfully download so you can try again. Sometimes the system can be a little tricky with very large files, but there are ways around this we can help you with.
“It was good until Steve decided to make it too expensive, would be great if he made cheaper plans with limited access. For example I only need ig scraping”
We're glad you enjoyed using our service! We appreciate this feedback, however it was necessary to adjust pricing to market levels in order to remain sustainable as a business with growing expenses.