“Hi, as long as I’ve ordered for your 4 days delivery feature and I still haven’t received anything 14 days later, I’m not happy at all with Sticker it.
Thanks,
Clara”
Hi Clara,
Thank you for taking the time to leave us a review. I am very sorry to hear you have not received your order yet.
I have looked into this for you and found the following:
- You approved your order on Sunday 3rd December meaning your order was due to ship by Thursday the 7th.
- We shipped your order on the 5th of December, 2 days earlier than the deadline.
- Your order was shipped with GlobalMail which is the standard shipping option. I can see the tracking information has been updated today to show it has been received in your country.
We advertise our shipping date as 7 working days to your shipping country. Today marks the 7th day.
There does look to be some minor delay with the shipping courier meaning your order should be with you in the next few days.
I am very sorry that this has happened and I will contact the courier to find out what has caused this delay.
I will drop you an email tomorrow morning with an update.
Once again, thank you for your review and I do apologise for the issues caused.
“Stickers were great but the guidance was not. It would have been better to see the stickers on an item to know what they would come out like. I could have then decreased the rocket to align with the text size. Added nicely to the slowly building collection.”
“Excellent quality, my 2nd order was just as good as the first, you will not be disappointed! The adhesive is very strong and has held up on metal & plastic exterior surfaces for several years. Really pleased”
“The Stickers look beautiful and are cut very nicely. But that's about it. We've tried with multiple persons to add them to the cups. One sticker tore apart while removing it from the transfer paper. Not one sticker did stick evenly on the cup so I doubt that they will survive being in the dishwasher. Which was promised on the website.”
Hello,
Thank you so much for taking the time to share feedback.
I'm extremely sorry to hear that you've experienced these problems with your stickers.
I understand how frustrating this must be and I apologize for any inconvenience this has caused.
I've sent you an email so you can provide additional information about the issue, I will then fix this quickly for you.
Josefina
“Excellent all around. I've recently ordered 3 designs which all needed minor cutting tweaks when the proof was sent. All were dealt with very promptly. The print quality and vinyl is also really good.”
“The support team offered instant help, was super accommodating, and delivered a spectacular final product. I couldn’t be happier with these sustainable stickers!”
