Stillwhite Reviews

Name: Stillwhite
Address: 11 York St, Sydney, New South Wales
Rating: 4.86

4.9 Rating 626 Reviews

96 %

of reviewers recommend Stillwhite

Company Reviews

Questions

Metrics

4.9

Based on 626 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Location:

11 York St,
Sydney
New South Wales
2000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to use and fantastic service. Thank you !”

Helpful Report

Posted 4 years ago

“I recently bought a dress from stillwhite. My seller was lovely and very helpful, she sent the dress in good time and it arrived like new as described. My only gripe about this website is the lack of warning about additional fees to pay to get the dress through customs. When my dress arrived from America to the UK, I was asked to pay £300 in customs VAT and import duty. While the website does have a link explaining this on their help page, there is no pre warning before buying a dress. As I bought the dress without reading every link on their help page this cost was incurred completely unexpectedly. An automated email informing customers of this when being sent the pay request would have been much appreciated especially considering this was a huge additional cost that was added to the dress.”

Helpful Report

Posted 5 years ago

“I tried to sell 3 dresses (I used to own a bridal brand and had samples left over). The first day I listed them at 75% off the regular price which was a great deal. I paid $20 to list each dress, not realizing that after the first day they sink to the bottom of the pile. The only way to boost them to the top of searches is to pay another $15 each time or to reduce the price of your dress. I've reduced the price every two weeks and they have now been listed for over 4 months, and are listed for an insanely low price. Only two people have messaged me about them and then I never heard from them again. This might be a great site for buyers, but for sellers it's really not great at all. Unless you want to keep boosting your listing for $15 every two weeks, it's really hard to get people to see your dress. Feels like I wasted $60 and will have to look for another way to sell them.”

Helpful Report

Posted 5 years ago

“Paid £27 to list, the dress was up for nearly a year and never sold. Go to ebay and use one of their £1 listing promos, stillwhite is not worth your money or time.”

Helpful Report

Posted 5 years ago

“Read this review for Still White before selling on their site - seller beware!! I lost $150 and am left with a ruined dress after using this site. Still White is NOT involved in a sales exchange at all. They fully send all disputes to PayPal who sides with the buyer 100% of the time. They have guidelines they recommend (like ‘no refunds’ and ‘buyer retiring an item should cover shipping’ but those hold no ground with PayPal. Not only was my beautiful dress ruined (fabric ripped, buttons off, completely wrinkled) by a buyer, who then shipped it back to me, but then still white and PayPal made me cover the buyers $150 in shipping charges!! She had no case - simply a lie that the dress was the wrong size. I had documents proving the dress was the size indicates, but neither PayPal or still white gave me the time of day. Now I’m out money and have to get the dress fixed and dry cleaned again because a bride didn't want to pay for the expensive dress she wore and destroyed. I would not use this website or trust PayPal.”

Helpful Report

Posted 5 years ago

“I found the perfect wedding dress at a fraction of the cost and Wendy made the purchase very easy. Delivery was fast and the dress is absolutely gorgeous.”

Helpful Report

Posted 6 years ago

Stillwhite is rated 4.9 based on 626 reviews