StockX Reviews

Name: StockX
Rating: 1.86

1.9 Rating 349 Reviews

21 %

of reviewers recommend StockX

Company Reviews

Questions

Metrics

1.9

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how StockX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“yes very good”

Helpful Report

Posted 2 years ago

“Selling fake shoes”

Helpful Report

Posted 2 years ago

“They recently scam me out of $491.35 for a pair of Super Boots 40 below Timberlands, oh now it's a problem with the seller. Now they suspended my account, probably because of the negative reviews I been leaving on all platforms. Something need to be done about this scamming company.”

StockX 1 star review on 26th January 2022

Helpful Report

Posted 2 years ago

“5 minutes after I realized I bought the wrong sneakers for my son, I couldn't cancel the purchase. Only thing I could do was resell them. I've also been trying to put a reasonable bid on a pair of Yeezys and there is zero communication about the bids. They just keep driving prices up. I will never purchase or use this site again..I bought the same Yeezy's I bid on from Ebay.”

Helpful Report

Posted 3 years ago

“Parasitic leeches. I would never buy or sell through them.. I have before, always overpriced after the endless fess they add on and the shipping costs they leave you with no option but to pay. I liked using their portfolio, until they decided to ruin it and take away everything useful about it such as a quick overview of market value, potential gain, and your rank in their system even though the ranking was backwards if you were in the top 1% they showed 99%. which is just basic moronic sense for these guys. but they took away everything useful to add an NFT portfolio. LOFL. As if anyone who buys NFT's is going to use stockx's half a..ed portfolio when there is a whole ecosystem of excellent apps for buying selling and tracking performance of NFT and your portfolios. That has to be hands down the dumbest trending riding idea these dummies could've come up with. Nobody cares they arent using your site for that, many of us arent even using your site to buy or sell, now that you've ruined the portfolio there is no reason for some of us to use your site anymore. get real. youre sh"t”

Helpful Report

Posted 3 years ago

“I would not recommend buying on StockX, reason you can’t return any items you buy, you will take a lost. I bought a Christmas gift, a pair of Yeezy my daughter size is a 5 1/2 men so I bough a 6 the shoe was to small. I paid $405 they only thing I was allowed to do was resell on Stockx site. I put the shoe on the site for the most I could sell the shoe for was $376 once I paid the fees StockX charged I received $327.12 That’s over $78 lost I will never buy anything else on StockX. Go to Goat they do refunds within 3 days that’s better than taken a lost for an item you are buying you can’t try on, its no guarantee you can wear the size you purchase then you stuck with a shoe you are trying to resell.”

StockX 1 star review on 18th January 2022

Helpful Report

Posted 3 years ago

“My husband ordered a pair of sneakers from Stock X upon receiving the delivery the box was in perfect shape so no complaints there!! Now mind you this company sells itself on authenticy of there sneakers!! WRONG!! When we opened our sneakers one sneaker was wide the other shoe was oval shaped, how in God's name did this happen even the stitching of the one sneaker Was completely wrong. What is worst is that they honestly thought that we would wear 2 completely different shoes and offered us a 40 credit towards a future purchase!! That was a complete insult on a pair of sneakers that cost 200. A complete insult to think we would be that desperate to accept 40 dollars and look like idiots wearing 2 different sneakers. I will never purchase from this place again the one shoe was made in America and the other one came from China!! Watch what is purchased on this site. Authentic is not there honest practice!! Everything you have to go thru to make a purchase on this website and they still get it wrong, they don't practice honest practices. As a business owner myself I am appalled.”

Helpful Report

Posted 3 years ago

“3 day return policy...horrible Bought expensive earpods $153 DropX™ Exclusive: JBL x Giannis Antetokounmpo Endurance Peak II Freak Edition They don't work right. I called 5 days after ....received no refund nothing.”

Helpful Report

Posted 3 years ago

“Major delay no communication only when they want to no updates on my recent post purchase it scary”

Helpful Report

Posted 3 years ago

“Ordered a PS5 for my son on Tuesday Dec 17th. The seller shipped same day, and they got it on the 18th. Thursday the 19th it was verified. THEY SAT ON IT FOR 4 DAYS THE WEEK BEFORE CHRISTMAS, THEN MAILED IT VIA GROUND TRANSPORTATION!!! This company literally exists for materialistic people - why didn't they have extra people working to get verified items out immediately during the most materialistic holiday? They never had an option for expedited shipping, and block their customers from calling the shipper directly to change it. Not surprising in December, the package was delayed by weather. It is now January 9th, and we STILL DON'T HAVE IT! This is an excellent business model, but VERY poorly executed.”

Helpful Report

Posted 3 years ago

“My son used my gfs debit card and put a bid on some shoes back in November. He never got a confirmation email. But the bank clearly released the funds to stockx. They never sent the money back if he lost the bid and never sent the shoes if he won. Now the money is gone and nobody from stockx will respond. So me and my gf Jennifer Catoe are having to get a lawyer to see why they stole our money.”

Helpful Report

Posted 3 years ago

“I purchased a pair of snickers for my son and received one shoe 8.5 and the other 9.5. I have 3 open cases trying to get my money back without luck. Never again! Horrible customer service!”

StockX 1 star review on 7th January 2022

Helpful Report

Posted 3 years ago

“I’m upset with the fact I bought my daughter some Yeezy forms for Christmas you can’t try them on to see your size due to this being an online company now I’m stuck with trying to sell this shoe because she were a 5 1/2 in men I bought a size 6 and they still to small. They don’t do returns I have to try and sell the shoe on there site plus lose money because now I have to pay fees in order for me to resell the shoe. This is it for me I’m not buying anymore shoes on StockX”

Helpful Report

Posted 3 years ago

“They sell fake Jordan’s from Hong Kong and they do not take returns or refunds under any circumstances.”

Helpful Report

Posted 3 years ago

“This place has 0 concern for customer satisfaction or delivering honest business. We ordered a PS5 in late November. It shipped supposedly and landed in a FedEx distribution center. It is now approaching New Years and they claim we received it, while FedEx shows it’s been sitting (most likely stolen or lost) for 5 days and has not moved. StockX is awful, EBay and other sites offer much better service and support. What is Stock X value proposition? Seems like a sleazy pawn shop that has gone fully digital. Nice try Stock X, you are going to fail miserably, no doubt.”

Helpful Report

Posted 3 years ago

“StockX sent me YELLOWING and DISCOLORED sneakers The Jordan 4 is supposed to be white. Sneaker seller preserve resell sneakers to avoid Yellow and Discolored white shoes. StockX has a Authenticity Verification Inspection. So I would have never guessed a sneaker that would be inspected would deliver in such a Low Quality condition. These shoes were for my daughter for Christmas and are completely UNGIFTABLE. StockX let me know that even though the Quality Is Unacceptable they will not refund because they passed the Authentication Inspection as Deadstock. But Deadstock and Discolored meaning they did take quality into consideration. I use to Love StockX at one Point . Never a issue so I figured these people at StockX would understand and just make it right They offered a $40 refund on 444 dollars shoes. So when a customer has a problem StockX just does nothing to be fair and morally understanding”

StockX 1 star review on 22nd December 2021

Helpful Report

Posted 3 years ago

“BEWARE!!!! Placed an order on a pair of shoes and the website said it did not go through. So I immediately ordered again. I received 2 pairs of same shoes and was charged twice. I called company and they said they see the history that the original ordered did not go through, but stated they have a no return policy and we should have contacted them immediately. Kind of difficult to contact immediately when I did not know that I would receive 2 pairs of the same shoes. Additionally, only took days to find a number to actually be able to have a chat conversation. This company is a total scam.”

Helpful Report

Posted 3 years ago

“I logged in to StockX to purchase a pair of shoes for my son. I selected a size 8.5 shoe and completed the purchase. When I received my order confirmation it showed a size 9 shoe. I attempted to contact the company to have it corrected, but there is absolutely no way of contacting them. In addition, there is no way to cancel an order, even when it is incorrect. This is a bait and switch, I will be making sure that I alert everyone to their unscrupulous practices.”

Helpful Report

Posted 3 years ago

“They sold me a pair of air jordan 1 banned, which was a Christmas gift for my daughter, without the original Jordan box and shoe wrap, but with an awful replacement box, and claimed to be authentic. How, can any pair of shoes, verify authentic, without the box and everything else that comes with it? Their suggestion to their mistake was to resell them, or to withdraw without saying anything about refund. Fake, fake, fake.”

Helpful Report

Posted 3 years ago

“Can’t keep their promise to their customers hard earned money!”

Helpful Report

Posted 3 years ago

StockX is rated 1.9 based on 349 reviews