StockX Reviews

Name: StockX
Rating: 1.84

1.8 Rating 340 Reviews

20 %

of reviewers recommend StockX

Company Reviews

Questions

Metrics

1.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how StockX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

StockX 1 star review on 10th October 2023

Anonymous

StockX 5 star review on 7th September 2023

Anonymous

J.M

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a pair of snickers for my son and received one shoe 8.5 and the other 9.5. I have 3 open cases trying to get my money back without luck. Never again! Horrible customer service!”

StockX 1 star review on 7th January 2022

Helpful Report

Posted 2 years ago

“I’m upset with the fact I bought my daughter some Yeezy forms for Christmas you can’t try them on to see your size due to this being an online company now I’m stuck with trying to sell this shoe because she were a 5 1/2 in men I bought a size 6 and they still to small. They don’t do returns I have to try and sell the shoe on there site plus lose money because now I have to pay fees in order for me to resell the shoe. This is it for me I’m not buying anymore shoes on StockX”

Helpful Report

Posted 2 years ago

“They sell fake Jordan’s from Hong Kong and they do not take returns or refunds under any circumstances.”

Helpful Report

Posted 2 years ago

“This place has 0 concern for customer satisfaction or delivering honest business. We ordered a PS5 in late November. It shipped supposedly and landed in a FedEx distribution center. It is now approaching New Years and they claim we received it, while FedEx shows it’s been sitting (most likely stolen or lost) for 5 days and has not moved. StockX is awful, EBay and other sites offer much better service and support. What is Stock X value proposition? Seems like a sleazy pawn shop that has gone fully digital. Nice try Stock X, you are going to fail miserably, no doubt.”

Helpful Report

Posted 2 years ago

“StockX sent me YELLOWING and DISCOLORED sneakers The Jordan 4 is supposed to be white. Sneaker seller preserve resell sneakers to avoid Yellow and Discolored white shoes. StockX has a Authenticity Verification Inspection. So I would have never guessed a sneaker that would be inspected would deliver in such a Low Quality condition. These shoes were for my daughter for Christmas and are completely UNGIFTABLE. StockX let me know that even though the Quality Is Unacceptable they will not refund because they passed the Authentication Inspection as Deadstock. But Deadstock and Discolored meaning they did take quality into consideration. I use to Love StockX at one Point . Never a issue so I figured these people at StockX would understand and just make it right They offered a $40 refund on 444 dollars shoes. So when a customer has a problem StockX just does nothing to be fair and morally understanding”

StockX 1 star review on 22nd December 2021

Helpful Report

Posted 2 years ago

“BEWARE!!!! Placed an order on a pair of shoes and the website said it did not go through. So I immediately ordered again. I received 2 pairs of same shoes and was charged twice. I called company and they said they see the history that the original ordered did not go through, but stated they have a no return policy and we should have contacted them immediately. Kind of difficult to contact immediately when I did not know that I would receive 2 pairs of the same shoes. Additionally, only took days to find a number to actually be able to have a chat conversation. This company is a total scam.”

Helpful Report

Posted 2 years ago

“I logged in to StockX to purchase a pair of shoes for my son. I selected a size 8.5 shoe and completed the purchase. When I received my order confirmation it showed a size 9 shoe. I attempted to contact the company to have it corrected, but there is absolutely no way of contacting them. In addition, there is no way to cancel an order, even when it is incorrect. This is a bait and switch, I will be making sure that I alert everyone to their unscrupulous practices.”

Helpful Report

Posted 2 years ago

“They sold me a pair of air jordan 1 banned, which was a Christmas gift for my daughter, without the original Jordan box and shoe wrap, but with an awful replacement box, and claimed to be authentic. How, can any pair of shoes, verify authentic, without the box and everything else that comes with it? Their suggestion to their mistake was to resell them, or to withdraw without saying anything about refund. Fake, fake, fake.”

Helpful Report

Posted 2 years ago

“Can’t keep their promise to their customers hard earned money!”

Helpful Report

Posted 2 years ago

“No customer service phone number. I ordered 3 weeks ago and received nothing to date. Beware!”

Helpful Report

Posted 2 years ago

“Pretty terrible, they get scammed by sellers and then somehow it's the buyers fault. At least they gave me a refund, thought I was going to go through alot more trouble seeing how incompetent this company is. 🤦🏽‍♂️🤦🏽‍♂️”

Helpful Report

Posted 2 years ago

“I got scammed with 47 fraudulent charges to my credit card. only one cc was compromised. my bank is returning all monies taken from my account. I never did business with StockX. I am now "on hold" with my cc company now for 45 min... so far. A real nightmare!!! they are listed as a " clothing store" locatedat 1655 Grant St -3rd Floor in Concorde. (ca or nh ??) phone is 628-867-0529...have fun peeps ...”

Helpful Report

Posted 2 years ago

“Dogshit site Had highest bid in since the recent date. Then all of a sudden more we’re sold on dates after. Wank”

Helpful Report

Posted 2 years ago

“They use Fed Ex to represent their company. PS5 somewhere lost in incompetence 30 miles south of my house. Waited all day and took day off work to "sign" for a packege that was never delivered.”

Helpful Report

Posted 2 years ago

“StockX is a horrible site. They shipped me an empty box and are unwilling to refund my money. They say Fedex delivered the box so I have the product. I sent photos of the empty box as soon as I opened it. I have tried for weeks and they are unwilling to do anything so I am out $265.”

Helpful Report

Posted 2 years ago

“Stay Away 3 months ago ι bought a pair of jordan air 1 low. The package arrived in acceptable time. After 3 weeks the shoes show a ware far beyond normal. I communicate with stockx and they told me that they can't help me with the return, and they can't bring me in touch with the seller to sort this out. When i told them i will go to the bank to get help they told me that "Stockx has zero tolerance for disputes,and in that case the system automatically suspends the accounts". ???? I strongly believe that they have no professional attitude what so ever. Even more i doubt the authenticity of the products sold in Stockx. Stay away or buy out you own risk.”

Helpful Report

Posted 2 years ago

“I Oder shoe waited mad long like a month for them to tell me their refunding me I want the shoe an now their so dam much an I bough when they wasn’t an people just got back to me this suck I use ya all the time an a like ya but Ik I’m just one person of your millions so hey guess I suck lol”

Helpful Report

Posted 2 years ago

“Too good to be good business, those inspectors send you whatever and support back it no matter what you. Horrible way to do business cause once they have your money your at there mercy. Got pics who cares looks good to the company which already has your money, no accountability and it says in the guidelines "sell your UNWORN items" SHUT IT DOWN The pic doesn't even show you how beat up they are, cameras aren't eyes but if you know about suede erasers, that was used on the shoe I have, it's spotty ASF and it dingy in those spots were water was used. CAUSE IT AINT SUEDE, its hair, freakin idiots bruh”

StockX 1 star review on 15th November 2021

Helpful Report

Posted 3 years ago

“Ordered a PS5. A bit expensive, but WAY cheaper than on Amazon etc. I was a bit worried to order from this place as I had never heard of them. PS5 came quickly and in perfect working order. No complaints at all. Would definitely order from them again.”

Helpful Report

Posted 3 years ago

“I ordered shoes from 390 euro and they never arrived? Another order i made was a mens size 6,5 and I received a kids size 6,5? You do not receive an answer or any help and when you make a claim with Paypal the block your account and make it impossible to view your account? A good thing i took print screenshots”

StockX 1 star review on 30th October 2021

Helpful Report

Posted 3 years ago

StockX is rated 1.8 based on 340 reviews