StockX Reviews

Name: StockX
Rating: 1.84

1.8 Rating 340 Reviews

20 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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StockX 1 star review on 10th October 2023

Anonymous

StockX 5 star review on 7th September 2023

Anonymous

J.M

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stockx has sold me a pair of fake yeezy 500s. I ordered the Ash Greys and they come out looking like the Blush colorway. I reached out to them and they refused to let me return the shoes and refund me rather they want me to resell the shoes on their site so they can make more of a profit. I have taken the shoes to 3 separate reseller shops in my town and they all informed me that the shoes are replicas. There is differences in the material (holding it under blacklight to see the flaws), font differences inside the shoe tags and on the box and the box is a different material and color than the authentic ones.”

Helpful Report

Posted 2 years ago

“I purchased two pair of Yeezy‘s one pair was two different sizes and the other pair was fake I emailed them they will not return my money or my email or anything they basically told me to eat it I would never go there again and I am suing them”

Helpful Report

Posted 2 years ago

“Went there to possibly purchase a PS5 game. Game was listed at $52, when retail is $119. When I went to complete the purchase, they tried to charge me $68 for shipping! What a joke! Don't believe the prices on this scam of a website. Go anywhere else, but this place.”

Helpful Report

Posted 2 years ago

“These guys have so many glitches in their Australian service, then when you can get it shipped due to glitches, the customer service is in American time-zones, is slow and doesn’t respond to your actual question effectively so you run out of time. Then when you step it out and explain to them your problems what you’ve done etc they give you generic messages back not actually addressing what you ask. Terrible app in Australia.”

Helpful Report

Posted 2 years ago

“I would not recommend ordering luxury handbags from this company. I made the mistake of ordering a handbag from StockX instead of spending a few extra hundred dollars to get it from the store. I did receive the bag and it did look like it was in new condition and authentic. However, the bag was supposed to have the pochette and that was not included. The advertisement shows the pochette and there is no mention that it would not be included. I have a very difficult time contacting Stockx in regards to this issue. I relied heavily on reviews of this company before I made the purchase. While the reviews were pretty good, they weren’t really specific to the handbags. This company has more of a focus on sneakers/shoes. I think the handbag area may be fairly new. They need to improve in a lot of areas if they want to continue to be a seller of luxury handbags. The following are concerns I have with the company and reasons to suggest you consider not using them: -no phone number to contact anyone with questions or concerns. They have an email option, but that makes it very difficult when/if you have an issue -they don’t show you pictures of the actual bag you will receive. It is a picture they pull from somewhere online. -description for item is very vague and doesn’t necessarily let you know what is/isn’t included. -I’m not sure how knowledgeable the authenticators of the handbags are as they authenticated my handbag without the pochette. -the prices aren’t necessarily cheap or cheap enough to risk purchasing from an outside company rather then going to the brand name store. In my case I could have spent 400.00 more and wouldn’t have had to question authenticity or deal with the back and forth on the missing pochette. Wasn’t worth it.”

Helpful Report

Posted 2 years ago

“They prefer to waste your time by pretending to sell you items that do not exist than to first check if the item exists, then sell it to you. They should compensate people financially for the time they steal and the hopes and dreams they destroy”

Helpful Report

Posted 2 years ago

“I got defective Jordans 11's and I paid $400 they only offered me $40 off after I sent them pictures. Do NOT buy from this place I don't even know if they are real.”

Helpful Report

Posted 2 years ago

“Sold me fake shoes”

Helpful Report

Posted 2 years ago

“I have spent hundrends of $$ with StockX. I received defective sneakers and let them know immediately. I opened a case and two weeks later no answer??? I will never buy/sell from them again!!!”

Helpful Report

Posted 2 years ago

“yes very good”

Helpful Report

Posted 2 years ago

“Selling fake shoes”

Helpful Report

Posted 2 years ago

“They recently scam me out of $491.35 for a pair of Super Boots 40 below Timberlands, oh now it's a problem with the seller. Now they suspended my account, probably because of the negative reviews I been leaving on all platforms. Something need to be done about this scamming company.”

StockX 1 star review on 26th January 2022

Helpful Report

Posted 2 years ago

“5 minutes after I realized I bought the wrong sneakers for my son, I couldn't cancel the purchase. Only thing I could do was resell them. I've also been trying to put a reasonable bid on a pair of Yeezys and there is zero communication about the bids. They just keep driving prices up. I will never purchase or use this site again..I bought the same Yeezy's I bid on from Ebay.”

Helpful Report

Posted 2 years ago

“Parasitic leeches. I would never buy or sell through them.. I have before, always overpriced after the endless fess they add on and the shipping costs they leave you with no option but to pay. I liked using their portfolio, until they decided to ruin it and take away everything useful about it such as a quick overview of market value, potential gain, and your rank in their system even though the ranking was backwards if you were in the top 1% they showed 99%. which is just basic moronic sense for these guys. but they took away everything useful to add an NFT portfolio. LOFL. As if anyone who buys NFT's is going to use stockx's half a..ed portfolio when there is a whole ecosystem of excellent apps for buying selling and tracking performance of NFT and your portfolios. That has to be hands down the dumbest trending riding idea these dummies could've come up with. Nobody cares they arent using your site for that, many of us arent even using your site to buy or sell, now that you've ruined the portfolio there is no reason for some of us to use your site anymore. get real. youre sh"t”

Helpful Report

Posted 2 years ago

“I would not recommend buying on StockX, reason you can’t return any items you buy, you will take a lost. I bought a Christmas gift, a pair of Yeezy my daughter size is a 5 1/2 men so I bough a 6 the shoe was to small. I paid $405 they only thing I was allowed to do was resell on Stockx site. I put the shoe on the site for the most I could sell the shoe for was $376 once I paid the fees StockX charged I received $327.12 That’s over $78 lost I will never buy anything else on StockX. Go to Goat they do refunds within 3 days that’s better than taken a lost for an item you are buying you can’t try on, its no guarantee you can wear the size you purchase then you stuck with a shoe you are trying to resell.”

StockX 1 star review on 18th January 2022

Helpful Report

Posted 2 years ago

“My husband ordered a pair of sneakers from Stock X upon receiving the delivery the box was in perfect shape so no complaints there!! Now mind you this company sells itself on authenticy of there sneakers!! WRONG!! When we opened our sneakers one sneaker was wide the other shoe was oval shaped, how in God's name did this happen even the stitching of the one sneaker Was completely wrong. What is worst is that they honestly thought that we would wear 2 completely different shoes and offered us a 40 credit towards a future purchase!! That was a complete insult on a pair of sneakers that cost 200. A complete insult to think we would be that desperate to accept 40 dollars and look like idiots wearing 2 different sneakers. I will never purchase from this place again the one shoe was made in America and the other one came from China!! Watch what is purchased on this site. Authentic is not there honest practice!! Everything you have to go thru to make a purchase on this website and they still get it wrong, they don't practice honest practices. As a business owner myself I am appalled.”

Helpful Report

Posted 2 years ago

“3 day return policy...horrible Bought expensive earpods $153 DropX™ Exclusive: JBL x Giannis Antetokounmpo Endurance Peak II Freak Edition They don't work right. I called 5 days after ....received no refund nothing.”

Helpful Report

Posted 2 years ago

“Major delay no communication only when they want to no updates on my recent post purchase it scary”

Helpful Report

Posted 2 years ago

“Ordered a PS5 for my son on Tuesday Dec 17th. The seller shipped same day, and they got it on the 18th. Thursday the 19th it was verified. THEY SAT ON IT FOR 4 DAYS THE WEEK BEFORE CHRISTMAS, THEN MAILED IT VIA GROUND TRANSPORTATION!!! This company literally exists for materialistic people - why didn't they have extra people working to get verified items out immediately during the most materialistic holiday? They never had an option for expedited shipping, and block their customers from calling the shipper directly to change it. Not surprising in December, the package was delayed by weather. It is now January 9th, and we STILL DON'T HAVE IT! This is an excellent business model, but VERY poorly executed.”

Helpful Report

Posted 2 years ago

“My son used my gfs debit card and put a bid on some shoes back in November. He never got a confirmation email. But the bank clearly released the funds to stockx. They never sent the money back if he lost the bid and never sent the shoes if he won. Now the money is gone and nobody from stockx will respond. So me and my gf Jennifer Catoe are having to get a lawyer to see why they stole our money.”

Helpful Report

Posted 2 years ago

StockX is rated 1.8 based on 340 reviews