StockX Reviews

Name: StockX
Rating: 1.86

1.9 Rating 349 Reviews

21 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.9

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would not purchase from here again. Shoes arrived flawed and damaged. Threading coming out and dented in certain spots. Immediately reached out to support with photos, they said it meets retail standards. I reached out to a retail store and they confirmed it would not go on their shelves. Very disappointing experience and company.”

Helpful Report

Posted 2 years ago

“My son who is now deceased used to get a lot of his shoes from stocks so I recently purchased a pair or retro 5 raging bulls size 3.5 (GS)2021 for his son(my grandson) I got them in a few days BUT The sneakers were different colors and one looked a bit dingy and worn and the sweats is rougher on the used looking one. I was very unhappy so I did email them and sent all of their required pictures like below and they opened a claim Their response was bs IMO ******This was in their response “They have informed me that the issue you are referring to has been a consistent manufacturing variance throughout its production. They took a look at your photos, and see that this item would be acceptable per our deadstock conditions and from the retail shop or manufacturer. ”****** Im sorry but I’ll show you the pics of how I got them And see what you think. I do not think this is acceptable as retail or the manufacturer If I thought I would be getting mismatched sneakers I would have NEVER ordered them. Their trying to make it ok wasThis ….. “we, unfortunately, do not have control over the manufacturer's production standards and must work with products that they have cleared for release. Because of this, I can provide you with a $30-off discount code for your next purchase with us or a $20 partial refund for this purchase. You may also relist this item for sale on our platform if you would not like to keep the item. I won’t be ordering from them again, and will either buy retail or use goat. These cost 134 shipped Who would pay that for mismatched shoes. I know if it was a retail store they would probably have send them back to the manufacturer and I don’t think the manufacturer would have even shipped this pair out Like this Is this normal? Imo NO they the colors should match and the suede shouldnt be rough like that on one and smooth on the other one”

Helpful Report

Posted 2 years ago

“I received my nike dunks all dented up at the top of my sneakers I reached to advise customer service and basically I was told I have to keep them as they are”

Helpful Report

Posted 2 years ago

“These guys are the biggest thug of the century . Sold me a faulty graphic cards I got for my 13 year old. Pathetic people they also have a very shady return policy which is really a no return policy”

Helpful Report

Posted 2 years ago

“Beware as I was sold shoes that had several flaws and were fake. When ask for a refund as I was told they are 100 authentic. Looking at the shoe let the picture speak for itself. I can assure you with the several shoes I have nothing looks anything as horrible as these as I know for a fact Nike will never send anything like this. DONT PURCHASE”

Helpful Report

Posted 2 years ago

“Shady, shady, shady. We've ordered several pair of Nikes through this site for my son. I have questions about authenticity and sizing has seemed off. The last and final pair we got from this site, the glue on the base of the heel was separating and they wouldn't replace the item. The heel literally showed up flopping around. They are knowingly selling old and defective products. It says it right there on the website with a little digging. Buyer beware. No returns or exchanges.”

Helpful Report

Posted 2 years ago

“urchased shoes from this scam of a website. The shoes were listed as new. I received the shoes a week later. When I received the shoes they had several flaws, imperfections, and worn damage. I contact the company for a resolution and provided several photos. I received a response from the company agreeing that the shoes did not meet their standards yet they refused to accept my return and refund my money. They instead told me to resell the damaged shoes on their platform. This is scam like business practices as they would get paid for both the initial sell and resell of the damaged item and another customer would then be stuck with the damaged shoes. I would loose out because I have spent money on shipping and the initial price of the shoes in addition to being stuck with damaged shoes that don't even meet the company that sold the shoes standards. This is the worse experience I have ever had buying online. I have reported them to my bank as fraudulent because I did not receive what I initially paid for. I will be posting a complaint on all social media and will never sell nor buy anything from this scam of a business. They sell products that don't even meet their own standards and leave the customer stuck with a damaged product. I left a review of my experience on TrustPilot and StockX took no time in reminding me that since I filed a complaint, I would be banned from their website. Which is hilarious because why would I ever shop there again? Then lied and said they couldn't find my purchase when I submitted a complaint with the Better Business Borough, so I had to provide proof of purchase. THE WORSE COMPANY EVER.”

Helpful Report

Posted 2 years ago

“I have been a customer of StockX for a while now, and I recently purchased some off-white shoes. The shoes I received where damaged, full of glue residue, logo damaged. I reached out to customer service thinking east simple return. I purchased $400 shoes, I received a damaged product, easy return like in any other company. To my surprise they are telling me that is passable to their standards that they can’t provide a refund. I am in shock and disbelief that in 2022 you buy a product get a damaged one, and they won’t refund you.”

Helpful Report

Posted 2 years ago

“Sold two new pairs of Dunk Lows through the app. They both sold on the same day so I shipped them both out on the same day. Both pairs of shoes arrived within the timeframe provided by StockX to not receive any late delay penalty. I received an email that one of the pairs failed authentication and they are sending them back. Whenever I looked at it I could tell they clearly switched the pairs up. So I reach out to customer support immediately to let them know they made a mistake. I received a response days later and they said they’re sorry they messed up but they can’t reverse the cancellation. But get this; they’re keeping the second pair as a verified sale. And they’re excuse to me was “the beauty of our platform is you can resell at anytime.” With no consideration to the time I have and will lose on this deal. And I also have lost value as the shoe/size is not worth what it was when sold. StockX should’ve just paid me out and kept the shoes to resell themself if they “can’t reverse” a cancellation. It’s clear the original rep was just lazy. Does StockX not have sellers sending multiple pairs at a time? Is that not a thing?”

Helpful Report

Posted 2 years ago

“March 22, 22 purchased Air Jordan sneakers size 13 for my 16 year old son and, sneakers arrived March 31, 22, they are child size 13 , contacted website, downloaded pictures, orders same day. Company responded 3 days later saying they can not refund exchange store credit but, great news?! I can sell them Never again LOOSER company with none existent customer support. Be aware!”

Helpful Report

Posted 2 years ago

“Do not buy from Stockx! I purchased some shoes from them in a womens size 9. My confirmation email says Womens size 9. They changed the description of the shoe to mens size 9 after I purchased it. I tried many times to contact them and they refuse to fix the issue or refund me, even after sending me the wrong size. They are a horrible company! They should be reported as frauds!”

Helpful Report

Posted 2 years ago

“Stockx has sold me a pair of fake yeezy 500s. I ordered the Ash Greys and they come out looking like the Blush colorway. I reached out to them and they refused to let me return the shoes and refund me rather they want me to resell the shoes on their site so they can make more of a profit. I have taken the shoes to 3 separate reseller shops in my town and they all informed me that the shoes are replicas. There is differences in the material (holding it under blacklight to see the flaws), font differences inside the shoe tags and on the box and the box is a different material and color than the authentic ones.”

Helpful Report

Posted 2 years ago

“I purchased two pair of Yeezy‘s one pair was two different sizes and the other pair was fake I emailed them they will not return my money or my email or anything they basically told me to eat it I would never go there again and I am suing them”

Helpful Report

Posted 2 years ago

“Went there to possibly purchase a PS5 game. Game was listed at $52, when retail is $119. When I went to complete the purchase, they tried to charge me $68 for shipping! What a joke! Don't believe the prices on this scam of a website. Go anywhere else, but this place.”

Helpful Report

Posted 2 years ago

“These guys have so many glitches in their Australian service, then when you can get it shipped due to glitches, the customer service is in American time-zones, is slow and doesn’t respond to your actual question effectively so you run out of time. Then when you step it out and explain to them your problems what you’ve done etc they give you generic messages back not actually addressing what you ask. Terrible app in Australia.”

Helpful Report

Posted 2 years ago

“I would not recommend ordering luxury handbags from this company. I made the mistake of ordering a handbag from StockX instead of spending a few extra hundred dollars to get it from the store. I did receive the bag and it did look like it was in new condition and authentic. However, the bag was supposed to have the pochette and that was not included. The advertisement shows the pochette and there is no mention that it would not be included. I have a very difficult time contacting Stockx in regards to this issue. I relied heavily on reviews of this company before I made the purchase. While the reviews were pretty good, they weren’t really specific to the handbags. This company has more of a focus on sneakers/shoes. I think the handbag area may be fairly new. They need to improve in a lot of areas if they want to continue to be a seller of luxury handbags. The following are concerns I have with the company and reasons to suggest you consider not using them: -no phone number to contact anyone with questions or concerns. They have an email option, but that makes it very difficult when/if you have an issue -they don’t show you pictures of the actual bag you will receive. It is a picture they pull from somewhere online. -description for item is very vague and doesn’t necessarily let you know what is/isn’t included. -I’m not sure how knowledgeable the authenticators of the handbags are as they authenticated my handbag without the pochette. -the prices aren’t necessarily cheap or cheap enough to risk purchasing from an outside company rather then going to the brand name store. In my case I could have spent 400.00 more and wouldn’t have had to question authenticity or deal with the back and forth on the missing pochette. Wasn’t worth it.”

Helpful Report

Posted 2 years ago

“They prefer to waste your time by pretending to sell you items that do not exist than to first check if the item exists, then sell it to you. They should compensate people financially for the time they steal and the hopes and dreams they destroy”

Helpful Report

Posted 2 years ago

“I got defective Jordans 11's and I paid $400 they only offered me $40 off after I sent them pictures. Do NOT buy from this place I don't even know if they are real.”

Helpful Report

Posted 2 years ago

“Sold me fake shoes”

Helpful Report

Posted 2 years ago

“I have spent hundrends of $$ with StockX. I received defective sneakers and let them know immediately. I opened a case and two weeks later no answer??? I will never buy/sell from them again!!!”

Helpful Report

Posted 2 years ago

StockX is rated 1.9 based on 349 reviews