StockX Reviews

Name: StockX
Rating: 1.85

1.9 Rating 357 Reviews

21 %

of reviewers recommend StockX

Company Reviews

Questions

Metrics

1.9

Based on 357 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how StockX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They charge you 15 dollars for shipping and it takes more than 15 days for your purchase to arrive. When a seller fails to deliver the product, STOCKX does not give you any coupons or discounts, since your purchase takes even longer to arrive than usual. Worse, if you make 2 or more purchases, and they arrive on the same dates, they charge you 15 dollars.....it is a theft”

Helpful Report

Posted 1 year ago

“I sold shoes with StockX and shipped to them exactly as requested. I received an email saying they had not received information about the shoes being shipped and without any warning cancelled the sale. I sent shipping proof and they advised they would honour the sale. Once they received the shoes they shippend them back to me. No communication. I have now lost the $60 it cost to ship the shoes to them. They are now ignoring all my emails to their support email address. Never sell with StockX. They are an absolute joke.”

Helpful Report

Posted 1 year ago

“Paid $200 for NEW Uggs. They sent one good, new boot and one worn out old boot. Terrible!! Do not buy from these scammers!”

Helpful Report

Posted 1 year ago

“The delivery of my purchase took longer than I was told. The verification process was the hold up. Response to my multiple emails took days. Very slow customer service. If you are willing to wait 4 to 5 weeks for your purchase, then Stock X is for you. This is the second and last time I’ll use their website.”

Helpful Report

Posted 1 year ago

“StockX is very helpful and responsive when issues arise.”

Helpful Report

Posted 1 year ago

“Their 'mission' is: "to provide a safe and secure experience for buying and selling the world’s most coveted items of current culture. Since our inception, over 35M+ products have passed our rigorous verification process. Our goal, as it always has been, is for customers to access the most sought after products without the fear of receiving incorrect or inauthentic goods." I have bought, and sold a number of shoes through this platform, and not that they really care, but I will NEVER use their deceptive service EVER AGAIN. This is simply a company that cannot stand behind their mission and the service that they provide. IF they were a reputable company, they would be able to stand behind EVERY transaction that passes through them. All they seem to do is HIDE from any RESPONSIBILITY or ACCOUNTABILITY in their service once a transaction is complete and you either pass their measly 10 day window or remove the annoying tag. Doesn’t this go against the same ‘mission’ that they have? Giving someone 10 days to inspect something and determine for themselves the authenticity of something they may have never seen before is ridiculous. Buyers trust their authentication services wholly without question, until that same buyer is shown that their authentication service failed and they were sold a counterfeit item. They also want us to buy from them “without the fear of receiving incorrect or inauthentic goods." Well, they failed in their mission with my initial purchase on 8/22/23. I purchased a pair of sneakers for close to $700, which passed their "authentication" and were shipped to me. Upon selling the same exact pair of shoes through their marketplace three months later, they deemed that the shoes could not pass authentication. So, how on earth did it pass the first time? The same exact shoes you passed and took my money for? Do you not have any records, photos, other identifying information to prove or disprove my claim that these are the same shoes you sold to me? AM I SUPPOSED TO PAY FOR A THIRD PARTY SERVICE TO AUTHENTICATE EVERY ITEM I BUY FROM YOU? ISN’T THIS WHAT I AM PAYING YOU FOR? How is a huge company not able to provide any records of the inspection and verification of the shoes from my purchase just a few months ago? So Stockx, prove to me that the shoes I bought in August were authentic and I will shut my mouth. Otherwise, I will go on and on about your failed ‘mission’ and how your company lacks all credibility.”

Helpful Report

Posted 1 year ago

“Purchase still not delivered, over 3 weeks, not satisfied”

Helpful Report

Posted 1 year ago

“I sold 5 items the last 3 they canceled my order because the item did not matched the description (they did no give any details) and they charged me for it canceled my orders and KEEPT MY ITEMS I contacted them multiple times and they just kept saying the same thing and said they were unable to tell me why they were not returning my items...”

Helpful Report

Posted 1 year ago

“Best app ever I got all my items on time”

Helpful Report

Posted 1 year ago

“Timing, delivery and product made it here up to my satisfaction and expectations”

Helpful Report

Posted 1 year ago

“Got item twice”

Helpful Report

Posted 1 year ago

“Excellent service, super fast delivery. Overall very very happy!!! Thank you”

Helpful Report

Posted 1 year ago

“Prices and delivery were great! And the shoes are perfect”

Helpful Report

Posted 1 year ago

“No issues, efficient as ever. Good delivery service on DHL.”

Helpful Report

Posted 1 year ago

“We have ordered several pairs of sneakers from StockX and some Nike Tech. They have never disappointed”

Helpful Report

Posted 1 year ago

“My last order was great. The package was delivered to the correct address for this shipment.”

Helpful Report

Posted 1 year ago

“Always happy with StockX”

Helpful Report

Posted 1 year ago

“I accidentally ordered the same product twice (because their shopping cart experience is poorly designed and did not verify that I had successfully made the first purchase). This would have been fine except there are no returns or cancellations. I attempted to cancel the order immediately after it was made. I then found on their FAQ page that this is an actual policy, which is just INSANE. There was no customer service or contact option, and my email inquiry was never returned. Very disappointing.”

Helpful Report

Posted 1 year ago

“Extremely fast. Got the product within 4 days. Shoes look amazing. Highly reccomend”

Helpful Report

Posted 1 year ago

“Girlfriend loved em”

Helpful Report

Posted 1 year ago

StockX is rated 1.9 based on 357 reviews