StockX Reviews

Name: StockX
Rating: 1.84

1.8 Rating 340 Reviews

20 %

of reviewers recommend StockX

Company Reviews

Questions

Metrics

1.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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StockX 1 star review on 10th October 2023

Anonymous

StockX 5 star review on 7th September 2023

Anonymous

J.M

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I accidentally ordered the same product twice (because their shopping cart experience is poorly designed and did not verify that I had successfully made the first purchase). This would have been fine except there are no returns or cancellations. I attempted to cancel the order immediately after it was made. I then found on their FAQ page that this is an actual policy, which is just INSANE. There was no customer service or contact option, and my email inquiry was never returned. Very disappointing.”

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Posted 11 months ago

“Extremely fast. Got the product within 4 days. Shoes look amazing. Highly reccomend”

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Posted 11 months ago

“Girlfriend loved em”

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Posted 11 months ago

“Great communication about my purchase. Quickly shipped.”

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Posted 11 months ago

“Stock X is definitely one of the best apps for selling, buying and /or window shopping the latest kicks.”

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Posted 11 months ago

“Item came way ahead of prediction and in perfect condition 👌”

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Posted 11 months ago

“Excellent service, pricepoint and timely service Highly recommend! Couldn’t find product elsewhere”

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Posted 11 months ago

“Friendly, helpful customer service.”

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Posted 11 months ago

“RIP OFF TAKE YOUR MONEY First and last time dealing with StockX the shoes I sent in was brand new never been worn They canceled three pairs of shoes and took money from me they are a rip off they intentionally made up reasons to not buy shoes that was false and charge you a fee and send shoes back so they get money regardless it was a waste of time and money sending in only to get canceled Never will I use them again never will I recommend StockX to anyone they don’t deserve a recommendation or anything YES I AM VERY DISAPPOINTED IN THEIR SERVICE IN LITHIA SPRINGS”

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Posted 11 months ago

“I bought a pair of Nikes and needed to update my address (in Japan). But their system did not accept the street number. It's an easy bug to fix and I thought that because it's the 21st century, it would be easy for the company to update it. My mistake: 3 different attendants and zero solution. My purchase - which is still in their warehouse in Hong Kong, will be sent to the wrong country (!). All because they "can't" correct the address (DHL can)... Honestly? With so many more efficient competitors, why waste time with this company. I'm going to take a loss, but I learned my lesson: worst online company on the planet.”

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Posted 11 months ago

“Great and nice”

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Posted 1 year ago

“Overall I'm happy with everything, I just feel the processing fees are a bit excessive. If they weren't so high smx, I'd be ordering much more shoes. That's why I get a lot of my shoes elsewhere. Over 103 pairs and counting”

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Posted 1 year ago

“Good transaction”

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Posted 1 year ago

“My order was canceled and gad to reorder at a much higher price”

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Posted 1 year ago

“My package said delivered and never was. I later found out it was returned back to sender because their carrier TForce didn’t deliver in my area. It’s been over 2 weeks since I placed my order and still haven’t received anything.”

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Posted 1 year ago

“Fast shipping. Transparent pricing.”

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Posted 1 year ago

“It shows that the order was received and I did not receive it this is not the first time, very disappointed”

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Posted 1 year ago

“Got everything I ask for in the condition it was supposed to be in. Got to me quickly also.”

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Posted 1 year ago

“Shoes had been worn when I opened the package up. When I tried to send a return and replace request to StockX, my request didn’t go through.”

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Posted 1 year ago

“Order was processed quickly, the seller was responsive and shipped quickly, the verification process was fast and effective and the product was received within a week of placing the order. Overall, great experience ordering from StockX this time around!”

Helpful Report

Posted 1 year ago

StockX is rated 1.8 based on 340 reviews