StockX Reviews

Name: StockX
Rating: 1.84

1.8 Rating 340 Reviews

20 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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StockX 1 star review on 10th October 2023

Anonymous

StockX 5 star review on 7th September 2023

Anonymous

J.M

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“extreme difficult to get support, bought item and zero update. waited two hours with chat twice and got disconnected. this site is a joke.”

Helpful Report

Posted 2 years ago

“Ordered shoes and didn’t get them,no order confirmation number or nothing and can’t call and not responding to emails!!Wouldn’t recommend for no one!!”

Helpful Report

Posted 2 years ago

“This is a definite No for me or anyone else!! Beware of this company. I ordered 1 pair of shoes and got charged for 3 totaling over $600 plus. I contacted them through email since its impossible to speak with anyone end they apologized but in the same breathe state that they can't cancel on an item that is in their warehouse ready for shipment. Even though I had only ordered 1 pair of shoes. They offered for me to sell it with them which I have no time or interest in doing such. As instructed by my bank to refuse delivery and send the other 2 items back, they have become a constant virus to me. Every day there is a DHL delivery going to my house to attempt to delivery something I never ordered. I have spoken to several of the DHL customer service to inform them on this and everyday its another delivery attempt... I now have a sign posted outside of my house to inform them to return package to sender. Its been 2 weeks. !! I have contacted a lawyer to take care of this matter since it has not been solved. To anyone trying to order through this company, DO NOT DO IT!! This is my first and definitely my l last!!!!!”

Helpful Report

Posted 2 years ago

“Never again for an important event will I order from this company! First day of school was ruined a week ago when they didn't show up and now weeks after I ordered they tell me they are backed up indefinitely and there is no delivery date. (they kept my money tho) never again. You can't reach customer service unless u sit on the chat for hours. There's no customer telephone number and good luck getting your money back. What a mess and this company has almost $250 of my money since 8/21/22 thanks alot for a great let down. I'll actually be contacting BBB today. Horrible experience. All my son wants is shoes not excuses. Supposedly the authenticator has had the shoes for weeks now. I think I would get a different authenticator. Actually I'm having the other shoes I bought from this company checked now I suspect the shoes and everything now after this happened.”

Helpful Report

Posted 2 years ago

“This StocX is really bad. They sent me a pair of Jordan Retro4 for my daughter, fake. I paid 274 $. Don’t buy from that merchandise.”

StockX 1 star review on 6th September 2022

Helpful Report

Posted 2 years ago

“I received a fake. I received the order nr. 40778160-40677919, Style ID: 408452-061 U.S. Children's Size: 6Y. It isn’t authentic. It is a fake!😡”

Helpful Report

Posted 2 years ago

“Please please leave this company. They are unprofessional and fake!!!”

Helpful Report

Posted 2 years ago

“Worst company to deal with. Sends me trash quality sneakers. Nike text logo not finished. Stitches all over the place. Its bad. Need to wait long time for customer service, also delivery and such. And still..customers service just wastes your time. Avoid.”

Helpful Report

Posted 2 years ago

“My husband bought me a pair of retro 4's black cats for Christmas. Unfortunately they were the wrong size and it was going to be a hassle to return them. We decided to sale them ourselves and found the shoes were not authentic. We for sure got scammed by StockX and I would not recommend this company to anyone. Save your money and look elsewhere”

Helpful Report

Posted 2 years ago

“I purchased a Rimowa iPhone case that is clearly counterfeit. I already had one from Rimowa and they are not the same. Do not trust this site.”

Helpful Report

Posted 2 years ago

“I just purchased a pair of Yeezy onyx slides in a men size 10. I received one mens 10 and one slightly smaller I would appreciate if you correct the adjustment. I've been waiting patiently for the arrival to Stock X and the Authenticity review and this is what I received! I am going on Vacation 08/08/32022I would”

Helpful Report

Posted 2 years ago

“"no refund", "no cancellation", "no return" policy Absolutely don't buy anything from this fraud. They have a "no refund", "no cancellation", "no return" policy . I bought a cloth with the wrong sizing. Their customer support basically told me to go away and read their BS policy or they'll ban me from buying anything again.”

Helpful Report

Posted 2 years ago

“Fake at worst, faulty at best $175 Aud (delivered) Nike Lebron 18 Dunkman. Middle air bubble in the tounge of both shoes disintegrated on first wear leaving a hole in tounge of both shoes. Normal = faulty product, return for full refund. StockX = send multiple emails and photos, wait a week, get told, because the stockx quality tag has been removed and shoes have worn the authenticators final judgment (which is completely outside of local consumer law) is that no return or refund is possible and you can have a $20 discount voucher towards a future purchase. Why would you think I would EVER make another purchase through StockX. Be warned people.... from my experience they're theives!”

Helpful Report

Posted 2 years ago

“This company is stealing credit card customer information. My son made a purchase by mistake by just clicking on an item to see it. I paid for his mistake and since there is no way I can delete my credit card number from the website, i decided to request a different credit card number. The company updated the credit card number without my authorization and when my son was searching the website, I got charge again for 1400 dollars without giving authorization to the company to use a new credit card number. There is no customer service number to call. I called the credit card company to dispute the charge, the credit card company confirmed that it is illegal for them to update the credit card number without customer authorization, but they do it anyways.”

Helpful Report

Posted 2 years ago

“Absolute worst customer service I’ve ever dealt with. They sent my shoes to the wrong address and refuse to refund me for the purchase. They won’t even respond now. No one should trust this company. Even trying to get a hold of anyone is a nightmare and they clearly don’t want to deal with customers.”

Helpful Report

Posted 2 years ago

“Ordered a graphics card, received a grey shirt. Never order on here for your own good, I should’ve read reviews on the platform before I made my purchase.”

Helpful Report

Posted 2 years ago

“Dreadful experience with StockX. I was going to be away so rescheduled delivery through the delivery notification email/service provided to me through UPS (to protect the item). The rescheduled delivery never occurred prompting me to contact StockX customer services as the parcel seemed lost or at least stuck somewhere. StockX were very blunt and unhelpful due to their policy of not amending a delivery, refund and claim regarded as null and void, basically you've lost your money. Opened an investigation with UPS which highlighted it may have been delivered to a wrong address by StockX but the outcome could only be handled by StockX which as we know are unwilling at this point to help. Case is pending with my CC company to reverse the charge before seeking legal action. StockX are VERY unhelpful when things go wrong and clearly do not care about their customers. I will NOT be using their services again.”

Helpful Report

Posted 2 years ago

“Last time I am selling through this app because it seems like there is a group of either UPS or Stockx employees stealing items from the boxes and the company won't address the problem. I sold a pair of shoes it arrived there on the 20th over a day later they contacted me saying I sent an empty package. I have proof of delivery with the weight documented at the UPS store and they refuse to help me because I lost my drop off receipt. I have sold 17 shoes through this app and have had similar issues before with this app it's not the first time.”

Helpful Report

Posted 2 years ago

“don't expect that the you will get help by customer service. Every single time I have been purchased an item through Stockx, I always had a bad customer service experience. they are unprofessional and unknowledgeable. less than one star”

Helpful Report

Posted 2 years ago

“They sold me FAKE trainers - nice surprise for my daughter on her 18th birthday. The more I read up about them the more horror stories I hear!”

Helpful Report

Posted 2 years ago

StockX is rated 1.8 based on 340 reviews