StockX Reviews

Name: StockX
Rating: 1.84

1.8 Rating 340 Reviews

20 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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StockX 1 star review on 10th October 2023

Anonymous

StockX 5 star review on 7th September 2023

Anonymous

J.M

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sneakers we ordered came in excellent condition and shipped right away, we received them even sooner than expected! This is our second order from StockX and we are Very happy with our purchase.”

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Posted 1 year ago

“Shoes were clean and on time. Good service”

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Posted 1 year ago

“Quick delivery. Great shoes. Good price. Exactly as advertised.”

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Posted 1 year ago

“My package arrived on the date and time it said that it would the package & shoebox came intact so let's just say that I am very happy with my order. KEVIN C.”

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Posted 1 year ago

“Two of my orders were cancelled!! One was a birthday present!! Very frustrating Rich Whitehead MBE”

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Posted 1 year ago

“Allowed me to plass bids v helpful”

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Posted 1 year ago

“It's unfortunate that they don't do returns. It's an online goods company that doesn't allow returns. Pretty ridiculous especially that everyone else does it. Ordered a Nike Dunk Low Jumbo that is too small for me. I did all the research and all review sites mention that they're true to fit but in reality, you should go half size up. I'm not buying from them again.”

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Posted 1 year ago

“Shoe is dirty”

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Posted 1 year ago

“I purchased some adidas white mountaineering shoes with the ultra boost sole. The item was real but the whole sole has yellow stain from oxidation. I wish I would have been warned about the issue before hand. I will never use stock x again”

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Posted 1 year ago

“Very pleased with the service and the sneakers received”

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Posted 1 year ago

“Tried selling a brand new moon watch. They have sent me back a bashed up old watch claiming it’s mine. No way to get hold or speak to anyone. These guys need to be shut down.”

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Posted 1 year ago

“Appalling customer service - do not use these guys. They do not care for their community.”

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Posted 1 year ago

“DO NOT BUY FROM THEM!!! DECEITFUL!!! When placing an order it tells you the seller has 2 business days to ship to stockx. It's been 2 weeks and seller just is in the process of shipping to stockx. It's outrageous to wait a month for sneakers. They also charge Processing Fee $4.95 and Shipping fee $14.95. You could forget about reaching a live representative!!! And yeah sit around and wait for them to reply to your email. You'll turn blue. Do yourself a favor & order from legit companies like Nike, Dick's sporting goods, Footlocker, Champs... ( 3-5 days delivery FREEEEEE!!!!)”

Helpful Report

Posted 1 year ago

“I purchased a Swatch Moon watch from them. I inquired if it was genuine to which they answered yes. When I received it, it is an obvious fake. When I tried to get a return authorization via several emails, they were never answered. Funny that they responded via this same email address when I was inquiring about the watch. I sent it back with signature required via USPS to the 644 West Addison Street address on their website. The USPS said no such business there. This company is a major scam dealing in counterfeit goods. Shame on me in the first place...it is sounds good to be true then it isn't true.”

Helpful Report

Posted 1 year ago

“Stock x is a scam company - you buy 1000 dollar damaged sneakers from them and they won’t take them back or give u a refund do not buy from them”

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Posted 1 year ago

“Avoid even looking at this site! My son was looking at their site on his phone. He had ordered a pair of shoes once before, and we did not realize that our credit card information had been saved to the site. He was looking to see what the shipping costs were before placing another order. He was using his phone and went from looking at the shipping fees and the next thing he knew he had made a purchase. Because our credit card was saved, they did not ask for billing information or pause to let him confirm he was ready to make the purchase. When he realized the order had been processed, he immediately contacted customer service to say it was an error. He had just put a pair of shoes in the cart to determine what the shipping costs would be - not a pair he wanted. He was speaking with someone within minutes of the transaction taking place and he received no assistance whatsoever. They just kept saying they have a no-cancellation policy. He is 15 years old. It is not his credit card. He spoke with 3 customer service people. The third told him he would look into making an exception and get back to him by email. This email never came. My husband took over and tried twice to get the order cancelled. They were contacted within minutes of the purchase. It isn't like the product was already shipped or even would have had a chance to be located. The charge to our credit card was $470. Significant. No assistance whatsoever. We have started the process with our credit card company to dispute the purchase, but we have to wait another five days to allow the merchant to process the cancellation. I am not very hopeful that this will happen. We will never use this site again. Total Scam. Avoid even looking at the site and never give them your credit card information!!”

Helpful Report

Posted 1 year ago

“Fraud purchase. Person using card #1-914-814-6877 understand investigation. Purchase 500 of sneakers from your company”

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Posted 1 year ago

“Horrible selling sneakers , and buying terrible customer service they don’t help you they sold me fake shoes won’t even answer me back I get some third-party company on a chat. Even selling stuff with them they’re saying that my boxes came in the mail slightly damaged and I had pictures of them looking perfectly in the box when I sent them and they charged me multiple fees over and over and over what a scam of a company someone needs to hit them with a major lawsuit”

Helpful Report

Posted 1 year ago

“I paid over $250 for a pair of Nike dunk shoes, which had a defect on them (see photo). They were supposed to be brand new. I reported it on their website, (sent photos which they requested) and I was then sent a shipping label. I followed all of the instructions to return them appropriately for a refund. The verified tag remained on the shoes. I returned the shoes the very next day from when we received them in the very same condition they were received by me. A week later I followed up on the return. Stockx responded that they rejected the return because they claimed to have found wear or use on the soles of the shoes. We did not wear or use the shoes when we received them as we noticed the defect on the side of the shoe. Again, they were supposed to be brand new. They sent me photos of the bottom of the shoes which I attached in this review. They claim they received them back with wear and use on the soles. Again, I returned the shoes to them in the exact condition that they sent them to me. I am extemely dissatisfied and disappointed with my very first experience with ordering/returning stockx. I would never have imagined that they would pull something like this and that expect me to accept a defective pair of Nike Dunks for $250 plus. I have responded to them requesting to speak with the manager or supervisor and have yet to be contacted. I have reported them to the Better Business Bureau. If this matter is not resolved immediately, I intend on filing a small claims lawsuit. I hope to have this matter resolved as soon as possible”

Helpful Report

Posted 1 year ago

“Stock X sold me fakes I own a sneaker business and know 100% they were fake I asked for a refund no response. Terrible customer service just overall terrible. I just want to warn people stock X doesn’t take refunds no matter what even if they are fake or damaged the people who verify the shoes are terrible at there job. Also if stock X responds to this maybe you should have looked at the 10 emails I sent you I buy from Goat now so much better I love them stock X on the other hand is the worst sneaker selling site ever (bad costumer service, no refunds, fake shoes, damaged sneakers, bad buisness.”

Helpful Report

Posted 1 year ago

StockX is rated 1.8 based on 340 reviews