StockX Reviews

Name: StockX
Rating: 1.86

1.9 Rating 349 Reviews

21 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.9

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No customer service phone number. I ordered 3 weeks ago and received nothing to date. Beware!”

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Posted 3 years ago

“Pretty terrible, they get scammed by sellers and then somehow it's the buyers fault. At least they gave me a refund, thought I was going to go through alot more trouble seeing how incompetent this company is. 🤦🏽‍♂️🤦🏽‍♂️”

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Posted 3 years ago

“I got scammed with 47 fraudulent charges to my credit card. only one cc was compromised. my bank is returning all monies taken from my account. I never did business with StockX. I am now "on hold" with my cc company now for 45 min... so far. A real nightmare!!! they are listed as a " clothing store" locatedat 1655 Grant St -3rd Floor in Concorde. (ca or nh ??) phone is 628-867-0529...have fun peeps ...”

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Posted 3 years ago

“Dogshit site Had highest bid in since the recent date. Then all of a sudden more we’re sold on dates after. Wank”

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Posted 3 years ago

“They use Fed Ex to represent their company. PS5 somewhere lost in incompetence 30 miles south of my house. Waited all day and took day off work to "sign" for a packege that was never delivered.”

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Posted 3 years ago

“StockX is a horrible site. They shipped me an empty box and are unwilling to refund my money. They say Fedex delivered the box so I have the product. I sent photos of the empty box as soon as I opened it. I have tried for weeks and they are unwilling to do anything so I am out $265.”

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Posted 3 years ago

“Stay Away 3 months ago ι bought a pair of jordan air 1 low. The package arrived in acceptable time. After 3 weeks the shoes show a ware far beyond normal. I communicate with stockx and they told me that they can't help me with the return, and they can't bring me in touch with the seller to sort this out. When i told them i will go to the bank to get help they told me that "Stockx has zero tolerance for disputes,and in that case the system automatically suspends the accounts". ???? I strongly believe that they have no professional attitude what so ever. Even more i doubt the authenticity of the products sold in Stockx. Stay away or buy out you own risk.”

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Posted 3 years ago

“I Oder shoe waited mad long like a month for them to tell me their refunding me I want the shoe an now their so dam much an I bough when they wasn’t an people just got back to me this suck I use ya all the time an a like ya but Ik I’m just one person of your millions so hey guess I suck lol”

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Posted 3 years ago

“Too good to be good business, those inspectors send you whatever and support back it no matter what you. Horrible way to do business cause once they have your money your at there mercy. Got pics who cares looks good to the company which already has your money, no accountability and it says in the guidelines "sell your UNWORN items" SHUT IT DOWN The pic doesn't even show you how beat up they are, cameras aren't eyes but if you know about suede erasers, that was used on the shoe I have, it's spotty ASF and it dingy in those spots were water was used. CAUSE IT AINT SUEDE, its hair, freakin idiots bruh”

StockX 1 star review on 15th November 2021

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Posted 3 years ago

“Ordered a PS5. A bit expensive, but WAY cheaper than on Amazon etc. I was a bit worried to order from this place as I had never heard of them. PS5 came quickly and in perfect working order. No complaints at all. Would definitely order from them again.”

Helpful Report

Posted 3 years ago

“I ordered shoes from 390 euro and they never arrived? Another order i made was a mens size 6,5 and I received a kids size 6,5? You do not receive an answer or any help and when you make a claim with Paypal the block your account and make it impossible to view your account? A good thing i took print screenshots”

StockX 1 star review on 30th October 2021

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Posted 3 years ago

“Absolutely The WORST Company to make a purchase from. Ordered a Nike retro jordan for my son and they claim the seller never shipped the shoe. I told them I would contact my bank to get my money back and they told me to please not to do that because it would cause more problems. So because they're so called sellers aren't Trustworthy they feel I should just let them keep my $264 ? I don't think so. I had to cancel my card because I read another customer's review similar to mines. He was able to get his bank to refund the money but then Stockx went in a month later and stole it back because they had his card #. Don't Trust this company. A Bunch of Crooks and now my son's Birthday Gift is Late. I'll just go to Jordan.com from now on.”

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Posted 3 years ago

“I brought trainers on the site and they arrived damaged . You can not return them but you can sell them for a lower price . Nobody answers your emails and I couldn’t find a contact number . Wish I spent more and brought from elsewhere”

StockX 3 star review on 26th October 2021

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Posted 3 years ago

“The products do not match the photos”

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Posted 3 years ago

“the worst, after buying a pair of sneakers from this website, I asked for a refund or exchange. They do not offer any help only to rebuy your sneakers for a lower price. Feeling like I have no choice anyway, I sent them the sneakers, few days after, they send me a email telling me they will charge me $15 to send me back the sneakers because the box was broken. I have pictures that the box was already broken when I received it with day and hours. This website is THE WORST. They is no costumer service to talk too that can clearly help.”

Helpful Report

Posted 3 years ago

“This place is absolutely wonderful. Let me just tell you I first got a next gen console from them a ps5. Which came packaged perfect and came in only a week. I then got a Xbox series x from them which shipped even faster and came brand new. Not opened. This place is very worth it. If you are looking for a next gen console for a little above retail price.”

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Posted 3 years ago

“There's been a problem with my shipment. Customer service didn't bother to offer any resolution. Their carrier had delayed shipments. My shipments weren't delivered as scheduled on multiple occasions. Customer service would not accommodate me for the inconvenience and refused to accept returns. When I received the box it looks like it's been opened and I am afraid for my item to be replaced with a replica. I am currently looking for a place to get the item authenticated at my own expense. I have been a loyal buyer and seller to StockX and I can't believe how horrible this situation”

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Posted 3 years ago

“This company is amazing I used to have a ps5 once launch day hit. But I ended up selling it for reasons I will not get into. Any how I tried out stockx for a ps5 just to see. They authenticated the ps5 and gave me a tracking number and then immediately shipped it out to my house in literally only a week. The Ps5 came in brand new everything in the box spotless. Even the new buy smell. Everything is perfect. Great price great place I definitely recommend it to anyone.”

StockX 5 star review on 13th October 2021

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Posted 3 years ago

“This company is an outright JOKE and run by thieves. They sell and resell fake/counterfeit shoes with flaws and defects, and try to pawn them off as authentic and new. And charge double retail!! If you are sharp enough to notice they are fakes and try to reach out to their customer service- they will run you through hoops, make living hell for you and not resolve at all. I was sent a very clear knockoff and faulty pair of Yeezy 350s. I contacted StockX the same day I received the package. After 100s of back and forth emails and picture requests that very clearly showed they are faulty and fake (with glue spots all over, toe boxes point in different directions and the pair doesn’t even lay flat or in the same direction) they don’t do anything. After threatening to contact my credit card company, they finally agreed to process a full refund and sent me a return shipping label. I sent the shoes back in the mail and they sent them back to me! I sent them back a second time and they refused the return package again. Only shop here if you want to be ripped off for a fake pair of kicks with defects and a headache. Hundreds of other reviews with the exact same experience- they send fake and defective shoes and claim they are authentic!! Check out all the horrendous reviews on reviews.oi and BBB website. Stock X has a 1 star average from thousands of reviews; that alone speaks for itself. Honestly, all I can say is AVOID AT ALL COSTS!! These people are outright scammers and theives!! Shame on you StockX! Send my refund!”

StockX 1 star review on 5th October 2021

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Posted 3 years ago

“I sold a Jae Tips x HatClub hat for $250 on there. I sent the hat and once it got to the verification center they said my hat did not pass authentication because I sent them a supreme hat. They sent my package back (which is now the supreme hat) in a bag while I shipped my jae tips hat to them in two boxes. They had 2 shipping labels created but only sent me back one package. Which was the supreme hat in the bag. Email after email and I can’t get nothing back. Pretty sure they scammed me for my hat. They rape people with their fees and still have the audacity to scam people for their good. I loved StockX but after this, I’ll take my business elsewhere.”

StockX 1 star review on 24th September 2021

Helpful Report

Posted 3 years ago

StockX is rated 1.9 based on 349 reviews