StockX Reviews

Name: StockX
Rating: 1.86

1.9 Rating 349 Reviews

21 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.9

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was a1 until I got my black/yellow 12s this afternoon, might be fakes I will take them to a sole collector tomorrow to compare if so im sending them back plus box was all banged up.”

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Posted 4 years ago

“After contacting customer service we finally got everything moving and I'm very satisfied with the results. Got all 3 shoes shipped rather quickly.”

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Posted 4 years ago

“Bought a pair of $330 shoes and they never were authenticated or delivered. I reached out to the company directly and they did not give me a sufficient response and I am still out $330. I will not be leaving this company alone until I receive a refund. Please beware of buying from this company.”

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Posted 4 years ago

“😮 OMG, these guys are terrible. I ordered and paid for some jodans on the website is said 7-14 days. Unfortunatly its now been 36 days and no word or reply from StockX. They should be ashamed of this level of service.”

StockX 1 star review on 26th August 2020

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Posted 4 years ago

“I'm giving StockX 1 star and the only reason for that is so I can write a review. Back in the middle of July, I sold and sent StockX Size 10 Nike Air Zoom Menta and was supposed to get a payout of $105.87. I kept on asking about my payout and I kept getting a response of the whole due to Covid we are behind....fine, I get it. Fast forward to August 8th...I get an e-mail saying that your shoes are being verified..Yeah! August 11th...I get an e-mail saying I am getting a payout! FINALLY!!! August 13th..I get an e-mail saying Your old payout bank account information has been removed because you either deleted or changed your payout information and it was removed on the 13th...SAY WHAT? IT IS NOW AUGUST 20th....I SENT AN E_MAIL THE SAME DAY AND STILL HAVE NOT HEARD ANYTHING!!!! WHERE IS MY MONEY??? IF I DON'T HEAR FROM SOMEONE FROM THIS COMPANY, I WILL MAKE SURE THE NEWS MEDIA HEARS ABOUT THIS!”

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Posted 4 years ago

“TERRIBLE !!! I placed an order for $229 on July 11th, they told me my expected delivery date was July 28th. It is not August 15th & still no sneakers !!!!! I received an email saying delay in shipping 7-10 days due to covid & now 3 weeks after receiving that email STILL NO SNEAKERS! I have sent 2 emails no return , beyond unprofessional i definitely will never be ordering from them again seems like i just got beat out of my money & sneakers , total rip off !!!”

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Posted 4 years ago

“Ordered my shoes Sunday and received them Saturday. Brand new, excellent condition. No complaints. Two thumbs up!”

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Posted 4 years ago

“It's a scam. They sell you items with signs of wear and when you try to resell them, they flag the items for the exact signs of wear which they ignored the first time round. All the while making money of every transaction. Customer service completely ignores the fact that this is fradulent behaviour.”

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Posted 4 years ago

“They suck. Will never buy from them again. I got overcharged. The shoes I ordered went down $100 dollars online and in stores. First attempt to sell shoes, shoes didn't pass test, instead of asking me did I still want shoes after waiting 2 weeks I was then automatically matched with new seller with same $100 overpriced charge. Then it took another 2 weeks to receive shoes after several emails concerning the shoes and a refund. Wish my experience was better but I will never purchase nothing through StockX.”

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Posted 4 years ago

“StockX has been holding my payment for a month now. They are using the excuse of the pandemic to slow everything down but they just want to hold your payments and virtually inflate their treasury.”

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Posted 4 years ago

“HORRIBLE COMPANY AND A SCAM!!! This company does not have a customer service phone number and you can only send an email that usually gets a generic response. They have hundreds of bad reviews against them and multiple BBB complaints!! Russ Amidon is listed as the Director of Customer Service and is on LinkedIn, so I suggest everyone use this info to help resolve their issues with this company. I am still waiting for a pair of $200 shoes - and they have my money. Most likely will be disputing this with my bank and I will NEVER use this company again. I'm spreading the word to save everyone the hassle. I would have given zero stars if it let me...HORRIBLE COMPANY STOCKX!!!”

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Posted 4 years ago

“Really bad customer service. I should read these reviews before buying more shoes from stockx. It's really hard to get a response from customer service. They will reply to you whenever they want or not respond at all. They will get your money first and don't care what Happens. Avoid stockx if you can.”

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Posted 4 years ago

“Purchased shoes 3 weeks ago, stockX still shows the status as "en route to StockX". I emailed StockX 3x and have not received a response. I will be disputing the charge with my CC company.”

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Posted 4 years ago

“Let me start by saying I have purchased a handful of times from StockX and have had slight issues here and there, none that made me write a review here and everywhere else, to raise awareness of the shady/poor customer service business StockX runs. They stand behind the fact they are a mere re-seller and do not hold stock on product to "wash their hands" in making the sale 99% final, and up to their judgement to help or not their customers. I purchased a pair of sneakers for a friend on 5/26/20, to my bad luck the sneaker order went out with the wrong shoe size. This was due to a faulty app process during checkout, after selecting the shoe and the size (8), clicking on the buy now button, it defaulted back to size 10.5, which was the very last size shoe I had purchased (on a different date). I have contacted StockX customer support multiple times, through their contact site, through Twitter, and all I get is a dismissive email saying in other words, the sale is final and nothing can be done. The customer support rep says the only option is RE-SELLING the shoes on their site, to their advantage and additional profit. I have an email from their customer support saying they apologize the app is faulty, but still they can't help me further, mentioning again I can re-sell them in their website... This is absolutely no way to treat a customer, to build loyalty or to just conduct business, zero solidarity and "owning" the situation. Pasting the customer support response on my third attempt to resolve the issue, and explaining exactly what I say above "Hey there Gianmaria, Thanks for reaching out to me! It sounds like the product page selected size 10.5 as this was the size from previous purchases. Please be careful when looking at the product page. I am sorry to see that you want to cancel your recently confirmed order on StockX (#12141238). ?Unfortunately, when a 'Bid' and 'Ask' match, the order is confirmed and no longer can be canceled. The integrity of the marketplace depends on it. ?The good news is that once you receive your purchase, you can always resell it on StockX. ?I apologize for any inconvenience this may cause you and please let me know if you need anything else in the future. Sincerely, Romero"”

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Posted 4 years ago

“This is ridiculous the shoes that I received after waiting from April 24, 2020 to May 13, 2020 I received some mistreated worn with toe print in the top shoes. I paid 1182.46 there is no way I should have received these shoes”

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Posted 4 years ago

“I bought 4 pairs, first they canceled the Hare and refunded my money, was checking the price of that model and realized it's increased. They sent two pairs which took 2 weeks or so, not very rare model (SB LA to Chicago, and Royal 2017). One pair left, Chicago. After 3 weeks waiting they said that the received fake pairs, twice. Therefore they will refund my money. I checked the price, and you know what, the price is also geting higher. I do not know why it's so predictable, even weeks ago I already knew that they would not be able to find me Hare and Chicago. However, they definitely were able to get the ordinary pairs, which you can buy from other stores and get it in one or two days. Mediocre and unreliable. Thanks and regards, Ardhi”

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Posted 4 years ago

“Not worth the risk of doing business. Shop at more reputable companies that actually have customer service that you can speak with. My accepted bid on 4/5 was refunded after 3 weeks because the item never shipped to Stockx. Seller pulled out and didn’t follow through with the sale. On the day i was refunded the same item average bid sales are $70 more than my accepted bid and $125 more if bought outright. I was offered a $25 promotional code from a company lackey which didn’t work either not that i would buy from this place again. If i could give minus 5 stars I would.”

Helpful Report

Posted 4 years ago

“Customer service I’m noticing their customer service and refund is a popular problem with all other poor reviews I’m seeing I am not alone. If the order don’t go smooth then you are SCREWED! Arrogant rude agents, won’t help and when you report their agents they won’t even reach back out to you! I’ve been trying to report Alonna for days and they just ignore me. I bought multiple pairs of shoes and the one time u get a pair that’s used and dirty and have to talk to them they make you feel like a child not someone who spends hundreds of dollars to support their company.”

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Posted 4 years ago

“Customer service does not help, the agent was rude, wrong and misleading to just get off the conversation. I escalated to talk to someone else and nobody will talk to me they just ignored me now for days. I’m a repeat customer and if you have an issue you will have a nightmare experience DONT RISK IT!”

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Posted 4 years ago

“CAUTION!! TO AVOID CAUTION!!! Authentication process does not exist. Of the last three purchases, two were contested. A pair of fake and reimbursed Yeezy Sesame after endless exchanges of emails with the support ... I have restored confidence in StockX and I have purchased other Yeezy desert sages that have obvious defects such as orange stitching on the center of the upper, which are not eligible for sale because only for the defects they present (if they were not fake) CANNOT pass the Adidas quality control nor the StockX authentication control (which obviously does not exist) For these shoes I still have a dispute that will turn into a PayPal complaint from day 04/20 Furthermore, when you reply to their justifications, customer service responds arrogantly and with threatening tones. TO AVOID DO NOT RISK YOUR MONEY AND YOUR TIME.”

Helpful Report

Posted 4 years ago

StockX is rated 1.9 based on 349 reviews