StockX Reviews

Name: StockX
Rating: 1.84

1.8 Rating 340 Reviews

20 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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StockX 1 star review on 10th October 2023

Anonymous

StockX 5 star review on 7th September 2023

Anonymous

J.M

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really bad customer service. I should read these reviews before buying more shoes from stockx. It's really hard to get a response from customer service. They will reply to you whenever they want or not respond at all. They will get your money first and don't care what Happens. Avoid stockx if you can.”

Helpful Report

Posted 4 years ago

“Purchased shoes 3 weeks ago, stockX still shows the status as "en route to StockX". I emailed StockX 3x and have not received a response. I will be disputing the charge with my CC company.”

Helpful Report

Posted 4 years ago

“Let me start by saying I have purchased a handful of times from StockX and have had slight issues here and there, none that made me write a review here and everywhere else, to raise awareness of the shady/poor customer service business StockX runs. They stand behind the fact they are a mere re-seller and do not hold stock on product to "wash their hands" in making the sale 99% final, and up to their judgement to help or not their customers. I purchased a pair of sneakers for a friend on 5/26/20, to my bad luck the sneaker order went out with the wrong shoe size. This was due to a faulty app process during checkout, after selecting the shoe and the size (8), clicking on the buy now button, it defaulted back to size 10.5, which was the very last size shoe I had purchased (on a different date). I have contacted StockX customer support multiple times, through their contact site, through Twitter, and all I get is a dismissive email saying in other words, the sale is final and nothing can be done. The customer support rep says the only option is RE-SELLING the shoes on their site, to their advantage and additional profit. I have an email from their customer support saying they apologize the app is faulty, but still they can't help me further, mentioning again I can re-sell them in their website... This is absolutely no way to treat a customer, to build loyalty or to just conduct business, zero solidarity and "owning" the situation. Pasting the customer support response on my third attempt to resolve the issue, and explaining exactly what I say above "Hey there Gianmaria, Thanks for reaching out to me! It sounds like the product page selected size 10.5 as this was the size from previous purchases. Please be careful when looking at the product page. I am sorry to see that you want to cancel your recently confirmed order on StockX (#12141238). ?Unfortunately, when a 'Bid' and 'Ask' match, the order is confirmed and no longer can be canceled. The integrity of the marketplace depends on it. ?The good news is that once you receive your purchase, you can always resell it on StockX. ?I apologize for any inconvenience this may cause you and please let me know if you need anything else in the future. Sincerely, Romero"”

Helpful Report

Posted 4 years ago

“This is ridiculous the shoes that I received after waiting from April 24, 2020 to May 13, 2020 I received some mistreated worn with toe print in the top shoes. I paid 1182.46 there is no way I should have received these shoes”

Helpful Report

Posted 4 years ago

“I bought 4 pairs, first they canceled the Hare and refunded my money, was checking the price of that model and realized it's increased. They sent two pairs which took 2 weeks or so, not very rare model (SB LA to Chicago, and Royal 2017). One pair left, Chicago. After 3 weeks waiting they said that the received fake pairs, twice. Therefore they will refund my money. I checked the price, and you know what, the price is also geting higher. I do not know why it's so predictable, even weeks ago I already knew that they would not be able to find me Hare and Chicago. However, they definitely were able to get the ordinary pairs, which you can buy from other stores and get it in one or two days. Mediocre and unreliable. Thanks and regards, Ardhi”

Helpful Report

Posted 4 years ago

“Not worth the risk of doing business. Shop at more reputable companies that actually have customer service that you can speak with. My accepted bid on 4/5 was refunded after 3 weeks because the item never shipped to Stockx. Seller pulled out and didn’t follow through with the sale. On the day i was refunded the same item average bid sales are $70 more than my accepted bid and $125 more if bought outright. I was offered a $25 promotional code from a company lackey which didn’t work either not that i would buy from this place again. If i could give minus 5 stars I would.”

Helpful Report

Posted 4 years ago

“Customer service I’m noticing their customer service and refund is a popular problem with all other poor reviews I’m seeing I am not alone. If the order don’t go smooth then you are SCREWED! Arrogant rude agents, won’t help and when you report their agents they won’t even reach back out to you! I’ve been trying to report Alonna for days and they just ignore me. I bought multiple pairs of shoes and the one time u get a pair that’s used and dirty and have to talk to them they make you feel like a child not someone who spends hundreds of dollars to support their company.”

Helpful Report

Posted 4 years ago

“Customer service does not help, the agent was rude, wrong and misleading to just get off the conversation. I escalated to talk to someone else and nobody will talk to me they just ignored me now for days. I’m a repeat customer and if you have an issue you will have a nightmare experience DONT RISK IT!”

Helpful Report

Posted 4 years ago

“CAUTION!! TO AVOID CAUTION!!! Authentication process does not exist. Of the last three purchases, two were contested. A pair of fake and reimbursed Yeezy Sesame after endless exchanges of emails with the support ... I have restored confidence in StockX and I have purchased other Yeezy desert sages that have obvious defects such as orange stitching on the center of the upper, which are not eligible for sale because only for the defects they present (if they were not fake) CANNOT pass the Adidas quality control nor the StockX authentication control (which obviously does not exist) For these shoes I still have a dispute that will turn into a PayPal complaint from day 04/20 Furthermore, when you reply to their justifications, customer service responds arrogantly and with threatening tones. TO AVOID DO NOT RISK YOUR MONEY AND YOUR TIME.”

Helpful Report

Posted 4 years ago

“Awful. They don't even take phone calls and won't take shoes back that they've sent out damaged .”

Helpful Report

Posted 4 years ago

“I’m having the same issue! Bought a pair of adapt AirMax on 3/27/20 said it should be at my home 4/6/20 - 4/9/20 it’s been 10 days and it’s still en route to StockX tf thought sellers were given two days to ship! We are going on two weeks! And still no shoes. Plus lack of communication makes it really frustrating. They can even let me know is going on.. just apologize for inconvenience??? Ok but where are my shoes? And or where is my refund? These shoe are a lot of money to not hear anything about what is going on ... I will never buy from them again!I was better off getting them from eBay and taking my chances. StockX is a joke! sincerely Nate”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID!!! Never received the shoes, customer service beyond bad.”

Helpful Report

Posted 4 years ago

“I ordered 3 pairs of Js only got 2 and a refund one of the shoes was dirty scuffed stained n look worn good fuccin job fuckX so i got my refund and i ordered again now its been three fuccinn days and yet no movement i know mail services n And banks are open so i dont care if corona virus aids hiv idgaf whats flying in the air what should be flying is my fuccin 4s to my house so quit playin with my money n send my shitt”

Helpful Report

Posted 4 years ago

“So I work at Adidas originals in Cali, Colombia. I bought a pair of cream white Yeezys to resell and start a business on the side to make some extra money. Being born in Colombia I don't trust anyone or any business, so I took pictures of the shoes and receipt before sending them. They were in perfect shape and UNSTAINED. But magically, once they arrived at Stockx's headquarters to be checked for authenticity they were stained with blue dye. They are sending the shoes back to me and charging me 15%. Lookup for "stained shoes Stockx" in Reddit and notice the blue stains in some of the pictures. Coincidence? I don't think so. I think they do this in order to charge the sellers that extra 15% and because they know the seller will come back anyway because they will have to sell the shoes somehow. Cheeky little bastards they are the owners of this crappy company. I will never make business with StockX again, and I am currently speaking with my lawyer to attempt to press charges against the company. I haven't received the shoes yet, but I will soon and I am sure the box will be damaged so I probably won't be able to resell them. It's truly a nasty situation.”

Helpful Report

Posted 4 years ago

“Their interface is designed to create accidental purchases. I went to modify a bid amount, but when I clicked on the edit amount button, it reverted to outright buying the shoe at the asking price, and did not prompt me for confirmation like you'd expect most sites to. Their site also doesn't let you cancel orders, so any misclick could mean you are out hundreds of dollars.”

Helpful Report

Posted 4 years ago

“delshawn farver is a felon with multiple charges of domestic assault on his kids and ex wife. How he got a customer service job is beyond me but I pray he doesn’t work around any women.”

Helpful Report

Posted 4 years ago

“If you’re out of the US don’t buy from this site. The duties and taxes you have to pay are unreal; between 2 packages I had to pay $134 on top of the price of the shoe.”

Helpful Report

Posted 4 years ago

“I’ve been selling and buying from StockX for quite sometime now. Unfortunately, After my most recent experience of buying myself a supreme helmet to add to the collection . I Am dumbfounded, how they sent me a helmet that has a completely damaged box. Please be aware collectors they have no customer service and you speak over email to 5/9 different people for the same issue. You get promises from one (cam) for a refund and then get another response from JD (rep) that a refund is not possible after a week of cams original email. Please address the matter of a seller check marks the box where it states the box is undamaged and then someone at stockx mishandles the box and tears the box of an item. Stockx should address the matter. And allow the customer to either get a refund or a replacement for an undamaged item.”

Helpful Report

Posted 5 years ago

“Prices go crazy right there”

Helpful Report

Posted 5 years ago

“I ordered shoes over three weeks ago there still yet to arrive. They have changed arrival dates three times now is coming from out of the country and is being held at the ups facility instead of being shipped to the correct address, stockx is terrible”

Helpful Report

Posted 5 years ago

StockX is rated 1.8 based on 340 reviews