StockX Reviews

Name: StockX
Rating: 1.84

1.8 Rating 340 Reviews

20 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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StockX 1 star review on 10th October 2023

Anonymous

StockX 5 star review on 7th September 2023

Anonymous

J.M

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality product and fast delivery Thank you”

Helpful Report

Posted 1 year ago

“The pictured shoes were not even the same color as the shoes we received. I consider this a rip-off and I do not plan to even look at your products again. The price was outrageous to start with, and then to receive a different shoe is unacceptable.”

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Posted 1 year ago

“I bought a expensive pair of jordons.and going threw stock x, I know there real!”

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Posted 1 year ago

“My first and last purchase from this awful site. The sneakers I purchased were not AT ALL authentic. They were inspected and passed by StockX “authentication professionals” but literally fell apart the very first time I tried them on for fit! StockX will not even consider giving me an exchange or refund. The 'Buyer's Promise' return procedure is a joke, allowing you to upload the 2 pics they request but not allowing you to provide any additional information or pics of your own to support your claim. They simply did not care even after subsequent complaints and attempts to deliver them my evidence. I ordered an additional 2 pair of shoes before receiving the first pair,...those will be going back IMMEDIATELY! I've since read several reviews concerning fake sneakers, and from what I can tell, 95% of people dealing with this situation were treated the same: StockX stands by their 'quality professionals' , but is unwilling to consider any refund stating they do their best to ensure nothing like this happens. Only EU residents receive refunds due to some international policy. The worst part is, they rejected my refund request several times, have not done ANYTHING to rectify the situation or provide decent customer service. I have since officially filed a formal complaint with the BBB.”

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Posted 1 year ago

“I've been happy with every pair I've gotten so far”

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Posted 1 year ago

“Fast shipping as promised. Thank you”

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Posted 1 year ago

“I scored an amazing deal on my Nike shoes! Not only did the shoes come super fast... but I was emailed every time there was an update. Great experience - I'll definity be a returning customer!”

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Posted 1 year ago

“Great service and very fast international delivery.”

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Posted 1 year ago

“No customer service.”

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Posted 1 year ago

“Verified shoes which are unavailable now in other stores”

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Posted 1 year ago

“Good products great quality. Delivery is always on time. Customer service is okay. Some shoes are pricey but u get to bid on the shoes which makes a better price.”

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Posted 1 year ago

“Very fast. Deliver less then a week.”

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Posted 1 year ago

“Shoe definitely had evidence of wear and it’s supposed to be new.”

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Posted 1 year ago

“i am not happy about the selling shoes system it limited the number of shoes i sell this is ridiculous since august 2023 i have to remove the shoes i was selling so that i can place something new to sell this is stupid”

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Posted 1 year ago

“Good price, fast shipping.”

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Posted 1 year ago

“Very easy to bid for my item . Then it was all packed and delivered fast . Thank you”

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Posted 1 year ago

“I am extremely dissatisfied. After trying to cancel an order they informed me that the seller had not sent in an authentic product but would find another seller for me. I informed them both times to cancel my order and refund my money as this error would mean that the item that I tried to cancel would not arrive for over 3 weeks. They sent me some BS e-mail that said the new item would be shipped once authenticated completely ignoring the fact that I had started I needed it canceled. Not listening to the people that keep this company going by purchasing and selling items on your al will just force us to look elsewhere to shop and sell. Extremely dissatisfied, and not to mention their ridiculous fees when purchasing something. $14.95 for shipping!? Plus other fees. NOT COOL!”

Helpful Report

Posted 1 year ago

“Purchased expensive basketball shoes for my grandson. The shoes arrived and he tried them on found them to be a little tight. These overseas companies don't always get American sizes correct. Stock X will not take returns or exchanges so your forced to sell them on their website. You must return the shoes to Stock X for review and sell. They emailed us and said the shoes were a little worn, which my grandson never wore them, so they are returned them to me. YOU WILL LOSE MONEY WITH STOCK X.”

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Posted 1 year ago

“Excellent service !!”

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Posted 1 year ago

“A seller met my bid amount but failed to send the sneakers in. Stock X located another buyer that would meet the same price. There was a little delay in receiving them due to the first seller but the second seller shipped them immediately and I received them sooner than originally expected. Stock X as far as I can see is the only reseller that sells the Asics X Keith X-men unopened with all accessories included.”

Helpful Report

Posted 1 year ago

StockX is rated 1.8 based on 340 reviews