StockX Reviews

Name: StockX
Rating: 1.84

1.8 Rating 340 Reviews

20 %

of reviewers recommend StockX

Company Reviews

Questions

Metrics

1.8

Based on 340 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how StockX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

StockX 1 star review on 10th October 2023

Anonymous

StockX 5 star review on 7th September 2023

Anonymous

J.M

119

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you're trying to resale shoes for any sort of profit or even the money you have invested in the shoes back. Good luck. You will definitely find someone to buy your sneakers but then StockX takes 10% off the top with another 3% “processing fee”. Then buy time you actually receive your funds from the sale it’s even less then what the total payout says you will receive. I haven’t had issues buying sneakers from them....yet. But definitely last tome I try to sell sneakers through them.”

Helpful Report

Posted 3 years ago

“Purchased 2 Pairs of Jordans around the same time a Christmas Gift for my daughter and husband. Within 2 days the orders were a nightmare as they were delayed with shipping. I got the items just in time before leaving out of town for the Holidays. I quickly checked them, wrapped them, and moved on. My daughter's shoes we fine, but when my husband returned out of town and we did Christmas with him, he noticed a severe defect in the stitching of the shoes causing the front to wrinkle... No big deal right? We will contact StockX and they will make this right since it was an oversight... WRONG. They are refusing to do what's right and state after 3 days I have to accept something that I did NOT pay for. It was NOT listed in the details there was a defect and their "inspections" OBVIOUSLY DO NOT protect the consumer... GREEDY, IMPRACTICAL business.”

StockX 1 star review on 10th January 2021

Helpful Report

Posted 3 years ago

“I used the platform to sell one pair but unfortunately I use the wrong shipping number. I contacted StockX just cancel my order and return to me and StockX never return to me. StockX never deals with my inquiry since raised in Sep and now is Dec and still, no people deal with it. StockX keeps my Yeezy shoes on its own without return it, it is a shame that such a big company provides this extremely poor service and steal customer shoes.”

Helpful Report

Posted 3 years ago

“I ordered a pair of Jordan 1 low Shattered Backboard Sneakers that were advertised as new. Upon opening the box, it was apparent that they were not new. The soles showed dirt on the bottoms and the sides showed slight scuffing. There was also slight scuffing in the area around the ankles. They were either extremely shop worn or worn at least once. Since these were a Christmas gift for my daughter, I showed her the shoes later that day and she did not want to keep used shoes. The same day they were received, I took the numerous photos required for the return, including photos of the tag that they attach, still attached to the shoe, and through emails the return was approved. Now the company is claiming that the tag was tampered with (removed), so the return is denied. If the tag was tampered with, it was by StockX after receiving the return to have a reason to return them. There wasn't even time to have worn the shoes. I ordered from this company before, without any problems, but now I will not order again because this is how the handle a problem. The tags seem to be a nice scam to deny returns. Even though I have photos showing it was attached, there is no way to prove it was that way when shipped. I am currently debating filing a complaint with the BBB to warn others.”

Helpful Report

Posted 3 years ago

“BUYER BEWARE! DO NOT PURCHASE ANYTHING THRU STOCKX!! Everyone needs to pay attention to the amount of packages that get "stolen" in transit from StockX. Something fishy is definitely going on and it smells like fraud. I purchased a pair of sneakers on 11/16/20. They were supposed to be delivered by DHL on 11/23/20 but they never came. I called DHL who said they would have someone call me a few days later after they investigated for 4 hours. A few days later Antonio at DHL called me and said that he had the entire sorting facility my package was last scanned at cleared out and searched and they could not find my package so it was somehow lost and I should have StockX start a claim with DHL. I contacted DHL thru a form on their website since there is ABSOLUTELY NO OTHER WAY TO GET IN CONTACT WITH THEM and explained the situation. Daniela responded to my submission and demanded that I go down to my local police station, during a global pandemic, and file a false police report that the package was stolen off my porch. I explained again that the package was either lost or stolen at a DHL facility in a completely different city than the one I live in and that DHL already admitted to losing my package and could only start a claim with the shipper, StockX. Daniela demanded a police report again and said they would not even attempt to get my money back until they received this false police report. I explained my situation a third time and refused to file a false police report so they could commit insurance fraud. It wasn't until I started leaving negative reviews on other sites that I finally received a response from Akua at StockX stating that DHL had confirmed that a claim needed to be started and their "specialty team" would be in contact with me... something I had already told them multiple times. I expressed my disdain with how they handled the situation and I never heard back from Akua, or the "specialty team" she claimed would be in touch with me. It wasn't until 12/22/20, over a month after I made the purchase and had to deal with getting my refund back, that I saw the money back in my account without any sort of communication from StockX. StockX is a joke of a company. There is zero customer service. They are a complete scam. They take money from their customers and then scam them by sending fake products or somehow coordinating a theft within the carrier company. I will never do business with these fraudulent scammers again. Everyone should pay attention to how many of the PS5's they've sold recently get stolen. StockX steals them and wants you to file a police report so they can have the insurance company pay for it. If you feel this has happened to you, file a complaint with Fraud Trade Commission and your state's Attorney General. There should be a section to file a complaint against a business/company.”

Helpful Report

Posted 3 years ago

“STOCK X is a complete JOKE. My first purchase couldn’t be fulfilled the first time so they tried again and still couldn’t do it so got refund which is fine. Decided to try them again, bought another sneaker, they got it from seller, verified and shipped to me. They used a company called TForce in NY that I’ve never heard of. I tracked it everyday because I was looking forward to getting the sneaker. Everyday this BOGUS company pushed the ETA back one day. Then all of a sudden they marked as delivered on a SUNDAY when everyone was home and security camera can prove they were NeVER here. I contacted STock X and was told I need to file a police report, I simply asked why am I filing a report when you or your cheap bogus company you used can’t provide proof of delivery? Stock X refused to help me get my product or refused to even contact the CHEAP useless company they gave my sneaker too. They pretty much left me high and dry. I’ve created a case to get my money back but I’m warning people out there, STOCK X is a useless JOKE of a company with USELESS customer support.”

Helpful Report

Posted 3 years ago

“I'm 13 days post my order and my status is "Enroute to StockX". You can't call a customer support rep because they don't offer. Their Chat support is a series of copy/paste slogans about "due to covid". One guy typed "I see you only have 1 order, so please give us the proper time to respond". Thank God I only had one order. It was also my last”

Helpful Report

Posted 3 years ago

“Customer service is horrible, All they do is give you the runaround. I spend $800 on a Xbox November 30th which has already been taken out of my account since day one. My order was supposed to deliver between the 12th-16th it is now the 23rd and my order has been sitting “waiting for carrier to pick up” since 12/12 & they can’t give me any reasonable update. I find it hard to believe nothing has shipped out of there facility in 11days! Why has my order not shipped! I’m livid that I’m out $800 for a Christmas present I’m not even going to have. LIVID! DO NOT RECOMMEND THESE PEOPLE! Horrible business”

Helpful Report

Posted 3 years ago

“I paid a ridiculous price in 11/27 to get the PS5. I bought it there because they said I would have it between the 8th and the 15th I plenty of time for Christmas. It is now the 22. It arrived at their warehouse from the seller on the 11th. They still haven’t shipped it. If I wanted to have a PS5 after Christmas I could have gotten one for the retail price. I spent double to get it on time. And, worse yet, I stopped trying to get one from anywhere else. Now it’s going to seem like cruel joke as my son unwraps the games he can’t play and accessories he can’t use on Christmas morning. Their customer service response is just empty excuses about COVID. All the other retailers I dealt with are in the same boat but everything else I ordered is here. Don’t trust them.”

Helpful Report

Posted 3 years ago

“Unscrupulous and Blackhanded StockX.com is a reseller site that seems to be operating in the gray area of the law and taking advantage of the COVID-19 pandemic crisis. Their isn’t a clear answer as to if this company is dealing in stolen goods. StockX works with sellers in a shadowy deal to double or triple charge customers for items that have been obtained in what could be nefarious fashion. StockX is unwilling to offer paying customers original proof of purchase. StockX seems to pray of the vulnerability the minority community by offering installment loans and popular hard to obtain sneakers. StockX is attempting to mimic all that is bad about sites like eBay and none of the good like accountability, seller/buyer communication and trustworthiness. Many buyers have complained that StockX has shipped counterfeit shoes. It is also unknown if StockX is obtaining merchandise from outside of the United States. StockX also does not have an actual terms and conditions policy, they seem to make rules as problems come up. For many of the products that this company sells they are unauthorized dealers, which means that the customer will not be covered if the product is defective or stolen (PS5). This company is selling wolf tickets please stay away and stay awake.”

Helpful Report

Posted 3 years ago

“Terrible experience, because they ruined Christmas for my kids. I ordered their sneakers three weeks ago and now FakeX is now saying they're delayed and won't get here until after Christmas. From: Empty Handed Dad on Christmas”

Helpful Report

Posted 3 years ago

“almost 3 weeks still no product and keep telling me they are trying”

Helpful Report

Posted 3 years ago

“Do not buy from them. I ordered Adidas 4d this Thanksgiving 2020, they never ship it and have no update for months, no phone support, email to them got auto denied, basically, you can't even find a way to contact customer service.”

Helpful Report

Posted 3 years ago

“Placed order 9 days ago and it still has not shipped. Most every company out there has free shipping this time of year, yet I pay $20 for shipping and verification and get extremely slow turnaround. I'm sure they are using the latest excuse to be slow/lazy - "due to Covid".”

Helpful Report

Posted 3 years ago

“Only gave 1 star because I had TO, but as far as I am concerned they deserve ZERO. They have ZERO customer service, and when you do get an email from support each email received is all different people so it is as if you need to start from scratch. Ii have never in my life dealt with such incompetence. I have wasted hours upon hours trying to get an REAL answer to "WHERE ARE MY 2 ITEMS that BTW COST 1000'S OF $$$$$. BEWARE OF THIS SITE”

Helpful Report

Posted 3 years ago

“Extremely disappointed, this was my first experience with StockX and I had never heard great things prior but was desperate for the new console. Upon spending over $350 of retail price they also charged $100 for shipping and had, in a statement on their site, that their shipping “is fast and reliable a 5-7 day guarantee” which I had hoped was true seeing that they charged me $100 for it. However, weeks go by and I find out “oh sorry we didn’t notify you but the original seller didn’t send your console, we will get you another seller.” After doing that I am now almost 30 days from the day I purchased and have no information, not on “my account” on their site nor from emails on the whereabouts of my console. Just check reviews everyone. This is a scam. They claim they have “customer service” but I’m out close to a grand because I trusted a site that isn’t legit and doesn’t care as long as they have their money. Pandemic or not, other companies and businesses have notified their customers of shipping standards which I can empathize and be understanding of. However, There is no excuse for lying to your customers and over charging for services you cannot follow through on.”

Helpful Report

Posted 3 years ago

“DONT ever order from them it take toooooo long no matter how much money you spend they still take their time shipping like upgrade YALL business if Amazon sold sneakers they would be killing yall”

Helpful Report

Posted 3 years ago

“Shipped a pair of sneakers to StockX for them to broker to another buyer. Once my pair of sneakers arrived at StockX (Confirmed with UPS). It took them 10 days to "Receive" the order for processing.... 10 days after they arrived, another 7 days for them to determine that the pair of shoes had been worn... Even though they have been sitting on display at my shop since day 1. It's now been 5 days since StockX has said they would ship my product back and it has yet to be picked up by UPS. AVOID.”

Helpful Report

Posted 4 years ago

“My 16 year old son purchased some trainers from this site and after 2 weeks they deflated. They initially agreed to exchange and then emailed to say they were out of stock. They have now refused to refund. Shocking refund policy. They have taken advantage of a young person. I would avoid this site at all costs.”

Helpful Report

Posted 4 years ago

“Worst customer service , I was ignored about a damage product that I received , thanks StockX now I’m doing business with goat.”

Helpful Report

Posted 4 years ago

StockX is rated 1.8 based on 340 reviews