StockX Reviews

Name: StockX
Rating: 1.86

1.9 Rating 349 Reviews

21 %

of reviewers recommend StockX

Company Reviews

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Metrics

1.9

Based on 349 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 43%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disaster. Ruined my daughter's birthday and offered no help at all. The size chart on their app was incorrect which led me receive the wrong size. 12 emails later and no help from a customer service than just sending out standard responses .... Stay well clear.”

Helpful Report

Posted 3 years ago

“I've purchased about 5 or 6 pairs of dunks of StockX... NEVER AGAIN. They sent me a pair of UNC's from "hong Kong" with a chinese label that was obviously fake attached to the shoe that would never be on a real pair. Now on to the pair of Orange Label white/navys I bought that are no longer available after purchasing them about a month ago at the price I paid on my debit card. I had to go on the website and ask for an update in order to get any type of response. Now theyre telling me the shoe is no longer available at that price so I can't buy it anywhere else and they want me to wait 3-5 buisnnes days for my refund?? after waiting a month thinking I'm going to receive the shoes???? I think I might just call my bank and dispute the charge. If they want me to remove this review they better give me my money!!!”

Helpful Report

Posted 3 years ago

“They sold me a fake Louis Vuitton chain wallet. They claim they check the item for authenticity before sending to consumer. I received item and the LV date code which is an identifying marker to the legitimacy of the item which was not authentic. A very high end copy but other things were off such as color of chain and pattern of leather was off. As one person here commented, “they ghost you”. No way to return for credit. StockX is a sham. Do not buy from them. All return emails were in Chinese.”

Helpful Report

Posted 3 years ago

“Do NOT use this company!!! They charged me for 2 pair of shoes and when I tried to clear this up they went ghost on me.”

Helpful Report

Posted 3 years ago

“I really wish i could give no star. Worst customer service in the whole wide World of retail business. I bought my sneaker on 04/14/202. Is almost getting to a month now. I still haven't received my sneaker. Stockx said my sneakers was shipped via FEDEX with Tracking Number 786527335074. The last time there was any activity with the tracking number was on 04/30/2021. I have reached out to both Stockx and Fedex customer service and no one seems to know where my item is. The most annoying part of it is. Stockx customer service is the worst in the business. Every time you reach out to them. you will be assigned to a new agent. Which makes no sense, because they don't keep track of who they talk to. Stockx i just want my money back! That's all i need, my money. This will be the very last time i deal with y'all. There are way more better and efficient sites. To get sneakers from, avoid these scammers. They will messed you up so bad!”

Helpful Report

Posted 3 years ago

“Shockingly horrible experience. They screwed up my order, packaged it horribly, causing irreversible damage to the item. Support is basically automated robot that tells you the same nonsense over and over again. For all that is holy to you, avoid this scam site at all costs.”

Helpful Report

Posted 3 years ago

“In march I purchased a pair of Carmine 6's from Stock X. They passed and i received, but they had the pinkish midsole i was afraid of getting. I chalked it up as a luck of the draw and a few weeks later resold them to Stock X with their tag still attached. Today I get an email saying they didnt pass and they are sending back + $15 fee. How are you going to reject shoes i bought from you in the first place?! Cant you scan the tag to see that i got them from you?? Even if I didnt buy them off stock X, they are 100% legit from Nike. They were never purchased or sold as b grades or anything. This company employees complete idiots and exercises inconsistent shady business practices. Buy from GOAT, Ebay or anyone else, but not Stock X. Eventually they will screw you. Not to mention you can't call anyone over there to tell them what's going on.”

Helpful Report

Posted 3 years ago

“AVOID, items come with missing accessories, despite being sent by seller (StockX confirmed this), under there own terms and conditions they don’t have to send on with accessories? Even if stolen by StockX staff (no other possible explanation)! So don’t expect your Off-white tags, extra laces, exclusive charms etc attached.... AVOID! Customer service even worse than you may have read!”

Helpful Report

Posted 3 years ago

“Lost a pair of my sneakers, then claimed they failed verification then only refunded me half the value, Also had the cheek to charge me for the verification, Avoid stock x”

Helpful Report

Posted 3 years ago

“Disgustingly negligent when it comes to data and information. They have not stopped harassing me with marketing emails, despite me unsubscribing numerous times. Troubleshooting this with them has been a nightmare! I begged to be forgotten and my info totally removed. And even now the marketing has stopped. Weeks later I still get constant emails asking me to open stockx and read all sorts of messages they keep sending me such as showing me the data they hold etc. JUST DELETE ME AND LEAVE ME ALONE”

Helpful Report

Posted 3 years ago

“It’s hard for me to believe that this site is not a scammer. I had purchased a ps5 through this site with Venmo. The money was taking out of my Venmo but no confirmation of purchase was given. Couple days pass money still out of account no confirmation email so I Reached out to customer service. Can only reach out through email.. hmm.. I get a response back requesting a screenshot of it stating a purchased was made to stockx. So I did. Took a hot minute and a couple of more emails before getting an response to being told that the Payment was declined and that it should Be in my account or contact Venmo and see if there is a possible hold. So I reached out to Venmo and they said it was successfully purchased. This doesn’t make since. Stockx customer support is saying it’s declined and Venmo is saying it was successful so who do I believe? I want my money or I want the ps5 that I purchased. The fact that I’m already paying more than what the ps5 market value is is ridiculous. Not a trust worthy site at all. What Scammers.”

StockX 1 star review on 31st January 2021

Helpful Report

Posted 3 years ago

“If you're trying to resale shoes for any sort of profit or even the money you have invested in the shoes back. Good luck. You will definitely find someone to buy your sneakers but then StockX takes 10% off the top with another 3% “processing fee”. Then buy time you actually receive your funds from the sale it’s even less then what the total payout says you will receive. I haven’t had issues buying sneakers from them....yet. But definitely last tome I try to sell sneakers through them.”

Helpful Report

Posted 4 years ago

“Purchased 2 Pairs of Jordans around the same time a Christmas Gift for my daughter and husband. Within 2 days the orders were a nightmare as they were delayed with shipping. I got the items just in time before leaving out of town for the Holidays. I quickly checked them, wrapped them, and moved on. My daughter's shoes we fine, but when my husband returned out of town and we did Christmas with him, he noticed a severe defect in the stitching of the shoes causing the front to wrinkle... No big deal right? We will contact StockX and they will make this right since it was an oversight... WRONG. They are refusing to do what's right and state after 3 days I have to accept something that I did NOT pay for. It was NOT listed in the details there was a defect and their "inspections" OBVIOUSLY DO NOT protect the consumer... GREEDY, IMPRACTICAL business.”

StockX 1 star review on 10th January 2021

Helpful Report

Posted 4 years ago

“I used the platform to sell one pair but unfortunately I use the wrong shipping number. I contacted StockX just cancel my order and return to me and StockX never return to me. StockX never deals with my inquiry since raised in Sep and now is Dec and still, no people deal with it. StockX keeps my Yeezy shoes on its own without return it, it is a shame that such a big company provides this extremely poor service and steal customer shoes.”

Helpful Report

Posted 4 years ago

“I ordered a pair of Jordan 1 low Shattered Backboard Sneakers that were advertised as new. Upon opening the box, it was apparent that they were not new. The soles showed dirt on the bottoms and the sides showed slight scuffing. There was also slight scuffing in the area around the ankles. They were either extremely shop worn or worn at least once. Since these were a Christmas gift for my daughter, I showed her the shoes later that day and she did not want to keep used shoes. The same day they were received, I took the numerous photos required for the return, including photos of the tag that they attach, still attached to the shoe, and through emails the return was approved. Now the company is claiming that the tag was tampered with (removed), so the return is denied. If the tag was tampered with, it was by StockX after receiving the return to have a reason to return them. There wasn't even time to have worn the shoes. I ordered from this company before, without any problems, but now I will not order again because this is how the handle a problem. The tags seem to be a nice scam to deny returns. Even though I have photos showing it was attached, there is no way to prove it was that way when shipped. I am currently debating filing a complaint with the BBB to warn others.”

Helpful Report

Posted 4 years ago

“BUYER BEWARE! DO NOT PURCHASE ANYTHING THRU STOCKX!! Everyone needs to pay attention to the amount of packages that get "stolen" in transit from StockX. Something fishy is definitely going on and it smells like fraud. I purchased a pair of sneakers on 11/16/20. They were supposed to be delivered by DHL on 11/23/20 but they never came. I called DHL who said they would have someone call me a few days later after they investigated for 4 hours. A few days later Antonio at DHL called me and said that he had the entire sorting facility my package was last scanned at cleared out and searched and they could not find my package so it was somehow lost and I should have StockX start a claim with DHL. I contacted DHL thru a form on their website since there is ABSOLUTELY NO OTHER WAY TO GET IN CONTACT WITH THEM and explained the situation. Daniela responded to my submission and demanded that I go down to my local police station, during a global pandemic, and file a false police report that the package was stolen off my porch. I explained again that the package was either lost or stolen at a DHL facility in a completely different city than the one I live in and that DHL already admitted to losing my package and could only start a claim with the shipper, StockX. Daniela demanded a police report again and said they would not even attempt to get my money back until they received this false police report. I explained my situation a third time and refused to file a false police report so they could commit insurance fraud. It wasn't until I started leaving negative reviews on other sites that I finally received a response from Akua at StockX stating that DHL had confirmed that a claim needed to be started and their "specialty team" would be in contact with me... something I had already told them multiple times. I expressed my disdain with how they handled the situation and I never heard back from Akua, or the "specialty team" she claimed would be in touch with me. It wasn't until 12/22/20, over a month after I made the purchase and had to deal with getting my refund back, that I saw the money back in my account without any sort of communication from StockX. StockX is a joke of a company. There is zero customer service. They are a complete scam. They take money from their customers and then scam them by sending fake products or somehow coordinating a theft within the carrier company. I will never do business with these fraudulent scammers again. Everyone should pay attention to how many of the PS5's they've sold recently get stolen. StockX steals them and wants you to file a police report so they can have the insurance company pay for it. If you feel this has happened to you, file a complaint with Fraud Trade Commission and your state's Attorney General. There should be a section to file a complaint against a business/company.”

Helpful Report

Posted 4 years ago

“STOCK X is a complete JOKE. My first purchase couldn’t be fulfilled the first time so they tried again and still couldn’t do it so got refund which is fine. Decided to try them again, bought another sneaker, they got it from seller, verified and shipped to me. They used a company called TForce in NY that I’ve never heard of. I tracked it everyday because I was looking forward to getting the sneaker. Everyday this BOGUS company pushed the ETA back one day. Then all of a sudden they marked as delivered on a SUNDAY when everyone was home and security camera can prove they were NeVER here. I contacted STock X and was told I need to file a police report, I simply asked why am I filing a report when you or your cheap bogus company you used can’t provide proof of delivery? Stock X refused to help me get my product or refused to even contact the CHEAP useless company they gave my sneaker too. They pretty much left me high and dry. I’ve created a case to get my money back but I’m warning people out there, STOCK X is a useless JOKE of a company with USELESS customer support.”

Helpful Report

Posted 4 years ago

“I'm 13 days post my order and my status is "Enroute to StockX". You can't call a customer support rep because they don't offer. Their Chat support is a series of copy/paste slogans about "due to covid". One guy typed "I see you only have 1 order, so please give us the proper time to respond". Thank God I only had one order. It was also my last”

Helpful Report

Posted 4 years ago

“Customer service is horrible, All they do is give you the runaround. I spend $800 on a Xbox November 30th which has already been taken out of my account since day one. My order was supposed to deliver between the 12th-16th it is now the 23rd and my order has been sitting “waiting for carrier to pick up” since 12/12 & they can’t give me any reasonable update. I find it hard to believe nothing has shipped out of there facility in 11days! Why has my order not shipped! I’m livid that I’m out $800 for a Christmas present I’m not even going to have. LIVID! DO NOT RECOMMEND THESE PEOPLE! Horrible business”

Helpful Report

Posted 4 years ago

“I paid a ridiculous price in 11/27 to get the PS5. I bought it there because they said I would have it between the 8th and the 15th I plenty of time for Christmas. It is now the 22. It arrived at their warehouse from the seller on the 11th. They still haven’t shipped it. If I wanted to have a PS5 after Christmas I could have gotten one for the retail price. I spent double to get it on time. And, worse yet, I stopped trying to get one from anywhere else. Now it’s going to seem like cruel joke as my son unwraps the games he can’t play and accessories he can’t use on Christmas morning. Their customer service response is just empty excuses about COVID. All the other retailers I dealt with are in the same boat but everything else I ordered is here. Don’t trust them.”

Helpful Report

Posted 4 years ago

StockX is rated 1.9 based on 349 reviews